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January 2024 by Elizabeth Anderson
Great experience
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October 2023 by Micayla Hart
Manager lied about return time, charged me extra 60 dollars because of their error. Worst moving truck option of them all. Go to Budget better service, trucks and people all around. Uhaul can suck a nob
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October 2023 by Tree “Teresa” Sahni
Uhaul in Gahanna was perfect. Super friendly staff & very helpful with great prices.
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July 2022 by Nalla B.
The guy running this shop knows how to get business done right. Friendly, to the point, returns your calls right away. The truck was actually in decent shape too.
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June 2020 by Reshard Yates
Great guys... very clean trucks!
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April 2020 by Nicole
Their customer service is awful honestly. The lady was trying to give us only 4 hours with the vehicle because she was leaving early on a Friday but they had a drop box so we were confused. The guy who walked us to the truck was super nice and knowledgeable about the trucks which we really appreciated. Then when we dropped the vehicle off there was this guy with missing teeth in the front of his mouth was running the store & he didn’t greet us at all. He got done helping a customer & just ignored us in the store. Didn’t say hi or how may I help you, he said absolutely nothing. Super rude & disrespectful. We had to tell him we’re here to return the truck. He took the keys & said have a great day. I said we need you to check the miles, inspect the truck, & tell us how much we will be charged. This location is awful & I will never come back & tell others not to go there. You need to be friendly and willing to help everyone who steps in your store because the behavior is disgusting & distasteful!
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February 2020 by Darren OHare
Great service
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August 2019 by John Buck
Haven't been there.
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July 2019 by Nicole Hawkins
Their customer service is awful honestly. The lady was trying to give us only 4 hours with the vehicle because she was leaving early on a Friday but they had a drop box so we were confused. The guy who walked us to the truck was super nice and knowledgeable about the trucks which we really appreciated. Then when we dropped the vehicle off there was this guy with missing teeth in the front of his mouth was running the store & he didn't greet us at all. He got done helping a customer & just ignored us in the store. Didn't say hi or how may I help you, he said absolutely nothing. Super rude & disrespectful. We had to tell him we're here to return the truck. He took the keys & said have a great day. I said we need you to check the miles, inspect the truck, & tell us how much we will be charged. This location is awful & I will never come back & tell others not to go there. You need to be friendly and willing to help everyone who steps in your store because the behavior is disgusting & distasteful!
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June 2019 by Tara H.
I reserved a truck online to help with my upcoming move. I arrived right on time but had to wait in line as there were other people there. I was shown the truck and how to use it. When I came to return the truck about 2 hours later, I was told they would just take the key. I asked if I could wait for the bill and the man snapped that there were several people ahead of me. I told him that was fine and he seemed frustrated by that. The online part was quite easy, but working with the staff at this location was not quite as easy.
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May 2019 by Cameron McClure
It was an ok experience.
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January 2019 by Melanie M.
Saturday we were helping a friend move and we needed to rent an appliance and utility movers. I was able to rent one of each at the last minute. Very easy process. Very friendly employees.
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January 2018 by Richard Riley
Friendly service