CVS offers coronavirus testing, with lab and rapid tests available at some locations. The pharmacy provides flu and COVID vaccines. Reviews note that staff can be professional, friendly, and provide amazing care, with specific praise for a pharmacist and a store manager who went beyond in customer service. However, experiences with customer service are mixed, with some reports of staff making customers feel poorly during difficult health times. The store has great deals and store brands, with sales and the Carepass program encouraging repeat visits. Some feedback suggests the Minute Clinic hours may create a misleading perception of its urgent care level of service. There are also comments that the pharmacy is good at filling prescriptions but can be difficult to reach by phone, and some locations may need more employees.
