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June 2024 by Christopher Everett
For anyone looking in the Fremont Ohio area for a storage unit to rent, or any business that falls under the “Alchemy Property Management” name like North Town Storage does. I’m here to tell you it’s NOT a business you want anything to do with! Their mission is max profits, and to pay off the property they have acquired. If you want to know why I say that just keep reading. Otherwise do yourself a MAJOR FAVOR AND LOOK ELSEWHERE! Was a long time storage renter of North Town Storage and wasn’t aware the business changed ownership recently. Often in the past I would pay more money and be ahead and not receive a monthly bill or go months in some cases without receiving a bill. On 5-6-2024 I received a letter from North Town Storage stating that I owed just over one hundred dollars and that if I didn’t pay it the contents of the storage unit would be auctioned off and to call them if I was making a payment. Called North Town Storage just after reading that letter and made the payment over the phone. North Town Storage informed me they had sent a prior letter using a return receipt envelope to my address. I did not receive that envelope/letter and wish to make that clear too the reader. AFTER I made the payment over the phone I was asked if “I cut their lock?” “And if I have a reddish colored truck with a white trailer?” Said no I didn’t cut any locks and I don’t own any red vehicles. North Town Storage THEN informed me a reddish colored truck with a white trailer and a younger man cut the lock and removed a ATV from the storage unit. I told them I would come by tomorrow after work. The next day 5-7-2024 I stopped by the office of North Town Storage. I asked about the pictures/video of this truck, trailer and the person. They informed me a police report had been filed and a police officer will contact me. I asked for the proof North Town Storage sent me a return receipt letter. That I wanted to see the return slip the post office sends back to sender showing proof the mail was delivered. All they could provide me was a copy of the front of the envelope. Where they (North Town Storage) had printed out a label and had the addresses on the envelope. IT WAS NOT a return slip from the post office that proves the delivery was made. Anyone and I mean anyone can print postage and write out the addresses on an envelope and then scan and print it. One of the ladies and myself went to the storage unit. She then proceeds to tell me my lock on the storage unit was cut off on 4-30-24 by North Town Storage. Pictures of all the contents were taken and posted to a website called Storage treasures. Just to be crystal clear with the reader, North Town Storage posted pictures of the storage unit contents online WITH the storage unit number AND the business name! Not surprisingly the evening of 5-1-2024 the storage unit was broken into and my ATV, tires/wheels and god only knows what else was stolen. North Town Storage was criminally negligent with my property. I told that lady in the storage unit with me at that time they were directly responsible for the storage unit being broken into. The unit had been untouched and unopened for years. Two days later on 5-9-2024 after work I show up to the storage unit to pickup my first load. There’s an envelope taped to the door. Bear in mind this is outside where anyone inside the storage facility could have access to it. I open the envelope and there’s a letter inside with a notice to “Leave the premises” Says I have three (3) days to get everything out or it will be sold off and lists the reason why as “Suspected criminal activity”. I hadn’t been to North Town Storage in years and they know I did nothing wrong. Thats how cold they’re! Rented an enclosed trailer and took time off work. Everything was out of the storage unit by 5-12-2024 and another sad revelation was how poor the video footage was and how bad the lighting is there. The video surveillance system and lighting isn’t protecting anything there.
Chris Everett
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April 2024 by thrifty monty
Very good service
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December 2023 by Richard Lattro
These are nice storage lockers and the staff was helpful. The facility seems very secure and well kept. Now I just need to talk my wife into letting me buy a boat to store in their outside parking area!!
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December 2023 by Susan Tucker
Great place to rent with, nice staff. Always friendly, never had any problems. I would definitely recommend for your storage needs, whatever they may be.
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November 2023 by Laura Benlein
This was a good place to store your things UNTIL it traded hands when it was sold. The office hours are inconsistent and the staff is rude. They have raised prices and intend to raise them again soon. We ALWAYS pay on time! This past month I accidentally wrote a check 0.50 short. It was an honest mistake. My husband took the payment over in person. The lady mentioned it was 0.50 short. My husband offered to give them the fifty cents since he had it in his pocket. The lady said no it will just go on your next bill. Great. Right?! WRONG!!!! They charged us $20 late fee (10 for each unit) and put locks on BOTH the units!!! Seriously?! it is fifty cents! Not to mention he tried to pay you the fifty cents in change!!!!!! This is the worst storage place ever! We will be looking for a better place in the VERY VERY near future! I would give it zero stars if it let me post the review that way.
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November 2020 by James Carte
Great rates and they worked with me during the Covid shut downs and work slowing down. I will always be happy to do business with this place.
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August 2020 by tristen hernandez
They seem to understand people, if you let them know ahead of time that something is going on they will work with you. Great people and staff.
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October 2019 by tristen herandez
They seem to understand people, if you let them know ahead of time that something is going on they will work with you. Great people and staff.
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December 2018 by Antonio Hernandez
Cool place to store your belongings
