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December 2023 by brady calhoun
Direct deposit always late, if not every paycheck, every other. Lack of follow up from employees and waiting 3+ days for account update information. This use to be the place to be, I’ve had my account for 15 years but finally pulling the plug.
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September 2023 by Jubilee “Jubilee”
I have been with The Credit Union for almost 45 years. Have always been treated with respect, kindness and they are always willing to help me
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January 2023 by Sue Wagner
Last month I was out doing routine grocery shopping when my husband's card was mysteriously declined at the checkout. This was for an amount less than $400. I apologized to the clerk, that I would have to leave my full cart of groceries and find out what the problem was. After contacting the bank, we were told that "everyone" shopping at Walmart was being flagged for fraud alerts, and the security company should have called him to confirm. WELL, he wasn't called, he was sent a text message during working hours that he didn't even see. We decided to call back and speak to someone who could explain to us in further detail why the bank would just flippantly be denying people access to their funds like that. The woman we spoke with was belligerent and insisted we speak with her instead of a manager. We were on speaker, and she complained that she could not hear me. When I spoke louder for her so she could hear me, she complained that I was yelling at her and began to yell over me and actually called me names! I never received an apology (mind you I spent 2 hours shopping for that cart of groceries that I had to leave at the checkout, plus humiliation, plus driving time and having to do it all over again). I also let her know that nothing I was being told even met the common sense test - definitely not professional on any level. After this, we were told to speak with someone else and given the same run around - that the banks actions were totally normal and happen to "everybody". Guess what? I'm 40 years old and bank with a few other banks and I've NEVER had my card declined for fraud alerts, or been treated so unprofessionally by a bank employee. In fact, one of my other banks sends me fraud alerts via email that I "do not need to respond to" unless I didn't make the purchase. They would never just deny me access to funds at checkout. Maybe the nice people at FFCU really do just like to target those low-income people of Walmart?
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January 2023 by SANDRA “SANDY” WEATHERSPOON
WONDERFUL AN HELPFUL EMPLOYEES! WE SWITCHED AFTER 25 YEARS WITH DIFFERENT BANKING ESTABLISHMENT BECAUSE OF RUDE EMPLOYEES!! WITH MEDICAL ISSUES I OFTEN WILL NEED HELP AN OUR OTHER BANK WEREN'T ALWAYS ACCOMMODATING
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December 2022 by Andrea Wagers
They need to be like other banks and give you 24 hours for your overdraft. It's messed up that some days I have hours to fix it and others its instant. You guys need to have one set time. I'd rather go to a new bank that gives their people time to fix their mistakes
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May 2022 by Troy Avers
Ron the mortgage officer went on vacation while we were supposed to have a closing on a house. He took too long getting the paperwork done and failed to get it done before he went on vacation. This caused us to lose the house. We will never use the Fremont Federal Credit Union again because of Ron.
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January 2022 by slapahoe recobundayhoe
There ATM don't work right half of the time
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December 2021 by Charles Swartz
I just walked into the bank a guy wrote me a bad check that was drawn on them lady come back from the back and basically told me that I need to leave she was not going to help us I was filing a complaint with the police department the police department had asked me to come down and get the check stamped and sufficient finsufficient funds and the lady basically ran me out of the bank and I would not suggest anybody do any banking with these people if they're going to be this rude
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October 2021 by //Hyper //
There ATM don't work right half of the time
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July 2021 by bryce frost
I really do feel like taking all of my money out and closing my account this Monday! This is ridiculous! Whenever I talk to someone here, they always give me an attitude or screw up on something. Almost all of the credit unions in the united states have a "Non Branch-ATM policy" that states that the credit union pays you back ATM fees at the end of the month with cash back on online purchases. Another thing is that I hate how I have to wait 2 months to get a debt card! Is everyone getting paid minimum wage here and does not know how to do there job here?
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June 2021 by Rick Bohn
Great job on the update of your systems!! So much easier to navigate and view my accounts. Keep up the good work!! My bank for life!!!
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January 2021 by JOSHUA wagonblott
Terrible customer service, seems every employee was given different sets of rules to follow.
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July 2020 by Kari Kruse
I 110% recommend Fremont Federal Credit Union! From moving several times during and after college, refinancing my car loan, and more they have been extremely helpful and accommodating. And guess what else? When you call the phone number you get to talk to a real person. My favorite part!
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October 2019 by Elijah Day
I'm rating this credit union 5 stars because they hired a 5 star employee. That 5 star employee may or may not be me.
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October 2019 by Britta Lea
My husband and I switched a couple years ago and I have never had one issue with FFCU. The Clyde staff is amazing and remember us every time and have been more helpful than I could have ever imagined! Plus, I love how much this bank gives back to the community.
