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February 2024 by ronald simpson
Waited to find out that because my name isn’t on business account they couldn’t sell me a new phone, even though number and account stays the same. This store is the biggest waste of your time.
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January 2024 by Chris Benton
Always feel like I'm bring discriminated against tried using the 30 day guaranteed swap ur phone my s23 fe has been Over heating and all I do is get the runaround with this store very poor customer service
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November 2023 by Nathan Coffey
My wife and I went in on Saturday and we were helped out by Lauren. She was absolutely wonderful, and extremely helpful and knowledgeable about all the products we had questions about. We will definitely be back and we will most definitely be asking for Lauren to help us out again!
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September 2023 by ozzydevil05
Outstanding service. Jillian (manager) and Lacy were very informative, patient, friendly, and walked us through all the promotions, what works best for our family. They deserve a raise, I went in for 1 phone and now have a family plan.Good job ladies and thanks for helping us trouble shoot this mess.
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September 2023 by CJ
Clear that customer service, patience, and professionalism are a priority at this location. Lauren was outstanding to work from start to finish during the process of switching to Verizon from my HORRIBLE previous carrier. In addition, Noah was the manager working at the time and he was also very helpful.
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September 2023 by SenSatioNal
Went to the store to check to see if there was anything that can be done for my fold. The inside screen is separating from the phone and becoming unusable. I wanted to file a warranty claim. They said the phone was so far out of warranty they couldn't look it up and to either buy a new phone or open a new line. Called Samsung and my warranty expires Aug 24th. Told me to go to ubreakifix as they are authorized Samsung service center and got it fixed under warranty. Thanks for "trying " to help and get more money . I'm switching service providers when my phone contract is up.
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September 2023 by Nate Ridings
Fantastic service, very fast, knowledge and helpful! A+
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August 2023 by ohio girl
We have a landline phone and it quit working. I took the box that the phone plugs in to and the staff took the bottom off the box and straightened everything up and plugged it in. He said it should work. I took it home and plugged the phone in and it started working. The staff is really knowledgeable and I thank them.
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July 2023 by Betty Deaton
The ladies were very helpful. Great Service.
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June 2023 by Steve Gibson
We upgraded two phones at this location. Our sales rep was Zachary. He was very knowledgeable, courteous and professional. He explained plan upgrade options clearly and with great detail. He set up our new phones, which included installing the sim cards, screen protectors, and moving apps from the old to new phones quickly. Be sure to ask for Zachary at this location or the Liberty Township location!
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April 2023 by Elizabeth L.
Had no idea what I needed or how to do it but Brian was super nice and helpful! I was jn and out in less than 30 minutes. Great customer service!
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April 2023 by Jackie Durham
Very helpful, and they need to have someone there to help fix your phone
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February 2023 by michael deushane
I didn't catch their names but all of the staff treated me very well. Prompt and professional. Had my phone going again in no time.The manager was awesome,Braaaap!!!Thank you all!Mike
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February 2023 by Kathy Wheeler-Deep
I went in with a phone issue that I needed resolved and a look at a different phone for hubby.I stumped them for a minute. Then, not only did I get it resolved, I also got a number and contact, if there were further problems with it!I was shown the low to high $$$ range of the phone type I was looking for and key features of the phones!! When all was said and done, I was not there that long and watched the team effort unfold with my issue, which I feel is why I wasn't there an extended amount of time and received great customer service.This was the Towne Mall location in front of Meijer! (I really wish I could remember his name. They need to keep him)!!
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February 2023 by Darrell Ferguson
I went to get info on the Samsung S23 Ultra 512 GB. Xailey was the associate that helped me and she was great. I could not have been happier with the service she provided and I ended up getting it and the 46mm watch. Xailey was very helpful and had a great smile.
