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February 2024 by A W
Poor communication.Do not use unless you can tolerate working with a call center.3 February 2024 Precision came out to my parent's house (appointment made with the call center they use) to look at a garage door problem and the tech was friendly and knowledgeable, The technician ended up not doing repairs but wrote an estimate for a replacement door, which was fine.My parents had questions about an invoice and estimates that came to them via email, but they have been unable to get in touch with anyone but the call center.All the call center does is say that a person will call my parents back and that has not happened; the call center cannot do anything themselves.We might have actually gotten a replacement door from this company, but given the poor communication, I will have to help my parents look elsewhere.It is all well and good that the actual company workers may be out working, but eventually they should get their messages from the call center and follow up.
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February 2024 by H H
Second time they have been out. Both times I have been very happy. Shout out to Tyler and Joey. They look at the issues, walk through what needs to be done, and get it done immediately, if possible. They aim to please.
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February 2024 by Ted Wendeln
After damaging our garage door Joey arrived and assesed the damages, placed a work order for the parts. Came out early the next day and completed extensive repairs in two hours. He was knowledgable and efficient. I highly recommend Precision Door Service.
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February 2024 by Belita Brown
Precision Door sent Joey Albers to do a service check and fix remotes. Joey is very professional, courteous, and explained some issues that may happen in months ahead with garage door. Will definitely be contacting Precision again and requesting Joey. Thank you!!
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February 2024 by Asad Dalia
All I needed for my garage door is a sprocket or a pulley which cost less than $20.David made it an impossible task. He priced me to replace the springs and the motor for more the $2,000The motor and the spring are functioning well from an expert. So, I ordered the sprocket from the manufacturer and waiting for its arrival. What a shame!Not to forget, they charged me $175 for service . I was told $75 on the phone. But I do not want to argue.
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February 2024 by A B
Had some awful sounds coming from my door while closing it, leaving for work. Called Precision 10 minutes after they opened, and the next available appointment was the next day. Made the appointment Tyler L. came out and looked everything over. It seemed to be a one-time deal. He then mentioned that my system was 23 years old. I had them replace the spring 6 months ago and knew everything else would follow. Purchased a new belt driven motor, with absolutely NO PRESSURE. Tyler was absolutely awesome and had everything good to go in no time. So now, in a few years, I'll have a completely new system, all from Precision Door Service. I'm so glad they were who I called the first time.
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February 2024 by Michael Finelli
Joey did a great job and was timely.
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January 2024 by Joyce Keegan
I called Precision on Monday. Jared was here within 2 hours. On Wednesday, Joey arrived early to install the new door and motor. Everything was done quickly and efficiently. Both techs took the time to explain all options and how everything worked. Both were very friendly and polite! Bravo!
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January 2024 by LaDafrica Kesler
Our garage door broke on Sunday and Kevin arrived first thing Monday morning to fix our door. He was quick and efficient.I would highly recommend using their service.
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January 2024 by Aaron Shaffer
Not a trustworthy company. Called to have my garage door spring fixed. Was told by the technician that I would not be able to get parts for that model that I had. He wanted to charge me $1900 to switch out the spring system. I called a different company and they would switch out the spring system $680. I finally got a hold of the company that makes the spring system that I have, Wayne Dalton, and they could have it fixed in two days for $380. Precision garage door charged me $75 for a service call to lie to me and tried to charge me an inflated price. There are good companies out there for garage door repair. This is not one of them.
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January 2024 by Kevin Millar
For the last year I have tried to program my Amazon purchased remotes and never could get them to work. Kevin comes on the scene today and within seconds saw that my safety signals were no longer working. I mean this guy knows what he is doing. Programmed Liftmaster remotes and I was back in business. Lesson learned, next time, let a pro do it! Thanks Kevin
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January 2024 by Robert Pennywitt
My technician was Kevin O’Hara, he was there when he said, gave me an honest opinion and made the repairs in a timely manner! Nice job!!
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January 2024 by Ray Morandi
Great service by Kevin O. Fast response and repair was done when expected. Quality work. Thanks Kevin.
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January 2024 by Gary Martin
I got three quotes and they are charging $1,000.00 more than anyone else. I needed a torsion spring bar replaced. There is absolutely no reason to be that far apart in price...
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January 2024 by Susan Alkus
Kevin O’Hara was on time, really personable, went out of his way to help and did a great job! I would recommend him anytime!
