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December 2023 by Anthony H.
one of the worst mechanic shops I've been too in a long time I had my car there for 5 days and no work was done, no calls to let me know how it was going or anything. and they kept making excuses saying they couldn't fix it and now another mechanic shop got my car fixed in a day. don't waste you're time here
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December 2023 by Duffy Dovepelt
Came in last minute with a dead battery and I left driving my car in only an hour. Management was patient in answering my questions, and I felt heard in my concerns. Would highly recommend.
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November 2023 by Jon Allen
My serpentine belt broke on my Saab 92X. I belong to AAA so I thought...ok take it to a full service AAA auto repair. I have it towed on Oct 10. On Oct 23 I finally get an estimate of $975. That sounded crazy. I google "average price of serpentine belt replacement"...$70 to $200. I call Avid Automotive to get a quote for the belt replacement...$173 with tax. I then had car towed to Avid. Horrible service...ridiculous price. $975 vs $173 lol...dont use these guys.
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November 2023 by Pastor Donald Garrett
Never got in, came in on a Tuesday and they pushed me out 9 days on Thursday. They called me on the Tuesday before appointment and said they if I came in they may not get me in because of staffing issues so I canceled the appointment. Nobody buys a car to let it sit at the mechanic.
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September 2023 by Sed Perry
Great service, very professional. Timely appointments
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September 2023 by Michele Gilmore
Our family uses this location as it is close to all of us and we are AAA members. Not sure we'll be going back. Had traveled out of town for weekend and on Sunday tire was low. Put air in it and drove home. 2 days later same tire was flat. Called AAA Roadside assistance. They came, put air in the tire. Made an appointment at Bob Summeral FP. When we dropped off the car we told them about the tire and it needed to be throughly checked because it had been very low and then flat. Also requested and oil change. When we returned and asked about the tire we were told it was fine. Did you take it off car -NO. Mgr did take a bottle of soapy water out and checked valve stem said it was fine. Next morning - FLAT. Took car to competator and in 10 min of having car they called and sald there were 3 small punctures and a slit in tire.(likely from something in the road) How did you NOT see that Bob Summeral?? Don't feel confident in services performed as this could have certainly become a road safety issue.
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August 2023 by Kim Samuel
I want to give praise to Taya, a professional agent with AAA Insurance, who provided everything I needed for our family to have a pleasant, carefree road trip/week stay away. She was 'Triple A-1' ?
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July 2023 by Fyendi Ashenrad
?? Old School Hospitality! Normally I come here for oil changes but today I just needed air in my tires.I Hate putting air in tires!Before I could pull out my AAA membership card, the mechanic said "No problem" and he went to filling my tires ??♀️ at no charge.He wouldn't even take a tip. He just smiled and said "Be safe ma'am".
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May 2023 by MMM Smith
Pleasant and informing
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April 2023 by Jonathan R.
Spent nearly $1k on tires and was told that one of four TPSM sensors had gone bad and would cost an additional $90 to replace. After completing the work, the warning light did not go off, but was told it would within driving 20mi. Returning two weeks later since the light had not gone off, I was told another one was now suddenly bad and would cost me another $90 and insinuating the next two were now probably going to need to be replaced in the near future. If they had been upfront with me in the first place, I would not have had it replaced to begin with. They had no intention of refunding of me for what’s now essentially a paper weight in my tire. I don’t feel like I can trust them to be honest with me and doubt that I’ll be back since their prices aren’t better than anywhere else either.
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April 2023 by J D R
Spent nearly $1k on tires and was told that one of four TPSM sensors had gone bad and would cost an additional $90 to replace. After completing the work, the warning light did not go off, but was told it would within driving 20mi. Returning two weeks later since the light had not gone off, I was told another one was now suddenly bad and would cost me another $90 and insinuating the next two were now probably going to need to be replaced in the near future. If they had been upfront with me in the first place, I would not have had it replaced to begin with. They had no intention of refunding of me for what’s now essentially a paper weight in my tire. I don’t feel like I can trust them to be honest with me and doubt that I’ll be back since their prices aren’t better than anywhere else either.
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February 2023 by Christine Scott
Terrible experience...Have been going to Bob Sumerel for year...Have always had excellent customer service. They had a new manager Brad @ Forest Park Ohio. office. . Last 2 times I've been there he isn't friendly... messed up my appointment time ..when I addressed the issue he had no concern. When I told him I may not be back he had to corcern for my displeasure. For a loyal customer I felt so dismissed.
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October 2022 by Carrie Combs
We took car in to get flat tire replaced they also did diagnostic on car replaced 2 tires and cabin air filter. We picked up car and we had no heat to ac. We called they said they did. Nothing wrong will need to come back in and pay 100 for diagnostic. We had an appointment at 8 am today and the tire that they replaced flew off the vehicle. ???? Waiting on tow truck and what Bob Sumerral will say about this????Services: Auto engine diagnostic
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September 2022 by Carlos Roman
Fast and knowledgeable service.
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September 2022 by Missy Strothers
Having issues with noise and they diagnosed it (needed new tires) also did brake work, replaced battery and oil change. Their text message with exactly what had been looked at on the car and recommendations was great information. I've been to other Sumerel in the area, but will only go back to the one in Forest Park from now on. Fantastic service, friendly people.Services: Brakes
