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May 2024 by David Londo
Had to get some accessories for my new phone hoping TJ was there to help me. He was and he still is the man! Me being indecisive he helped me pick out the perfect things to keep my electronics powered this summer! As always 10/10
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March 2024 by Jim Back
Great experience at this store today. Logan and Abbie were extremely helpful in getting our upgrade orders placed. Also we’re able to move some lines over to a business account, which saved us quite a bit on our monthly bill. Very professional and extremely helpful and knowledgeable. Would highly recommend this store!
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March 2024 by Hannah Stansbery
Had the lovely experience with Brandon. He tried to upsell us and tried to tell us an iPhone 11 (that we traded in 2 weeks ago) was worth more than an iPhone 13 we were trying to trade in tonight and got very disrespectful towards me when I asked how that was possible. He interrupted me while I was speaking and was rude when I informed him the information he interrupted me with was not what I was asking in the first place. Very disappointing and aggravating. Honestly will never be going back to that store and highly recommend you do not work with Brandon if you do go there. Would give 0 stars if I could.
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February 2024 by Sean Greer
Wow, Steven at Findlay was amazing! He made setting up my new S24 Ultra a breeze. Clear explanations, helpful tips, and genuine enthusiasm. the kind of service that makes you a Verizon fan for life! Please recognize him for his helpfulness!
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February 2024 by gideon steinhour
I get up-selling but sheesh
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February 2024 by Bob Woodruff
Paid 75$ for a screen saver and they want 30$ to put it on? Are you serious? Tired of the scams verizon pulls on everyone.
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January 2024 by Noah Shane
Horrible management, shady business practices, an ethics with no regard for the guarantees made by Verizon itself when you order something that is guaranteed to be available in a locker within two hours and they take over six hours and post it 10 minutes before they close available for pick up, but will not let you in to get it
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December 2023 by Jeffrey R.
Fast friendly no nonsense service. I'd be happy to stop here again. They answered all my questions and more with a smile!
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November 2023 by Brooklyn C
Management is absolutely awful they lie about trade ins, if you’re not buying anything they’re super rude. The manager Sam is rude makes up things when you get your phone at Best Buy they don’t wanna help with anything or they want you to return and buy it there. Overall customer experience is terrible, they add things to your plan even after you say not to. I deal with unhappy customers every day coming from Verizon. Verizon step your game up stop being worried about a check and put your customers first.
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October 2023 by Nathan Thomas
I haven't been here in a long time prior to today. The store has changed quite a bit (and been remodeled inside). This is all for good. I like the new layout and the spaced out desks for people to sit with their clients. way better than the counter they had in the past. The only reason for 4 stars instead of 5 is that I felt like the customer service was a little impersonal. I'm not name-dropping the rep that I worked with today, but at least a couple times, they disappeared to the back for what felt like longer than needed. The first time was to get the new phone. Maybe they have a process that requires them to be back there for awhile to get the new phone - not sure. The second time was while my new phone was copying the config from my old. This process was about 10 minutes. The rep started the process and disappeared as soon as it started. Didn't come back til there was about a minute left. I saw them standing in the back corner talking to other employees. In my opinion, the rep could have used this time to talk to me about my other lines, cross-sell, or even just be social. Instead, I just sat there kinda bored waiting for the transfer to take place. That aside, my experience was good. The rep seemed knowledgeable, just didn't seem to wanna chat much. I don't need to visit the store in-person much these days and use the website frequently, but if you need to visit this store, I'd recommend them to you.
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September 2023 by Michael Daniels
Phone service at its best.
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September 2023 by David Parker
Prompt an efficient service to resolve two of my phone needs. Great work!
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June 2023 by Kevin Coats
Horrible service.....
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June 2023 by Steve Orians
Checked on bill
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June 2023 by Chris Leemaster
They are zero help. Just care about sales and not the paying customer
