September 2023 by Steve R.
My Highlander I bought was a 2021. After I had it a few weeks, I noticed there were dents in the roof. I am not tall enough to see these normally, so it took me seeing them from the steps in my garage. I called them right away as this was a certified vehicle and this should not have been sold without the repairs. I spoke to Jose who promised to look into it and call me back. He ghosted me even after many attempts to call him back and find out what they could do about my car.Shame on me for not checking it out top to bottom before I left, but this is shady to pass this off to a customer and then stop returning my calls when I brought it to their attention.So, beware when buying from this dealer, they will try to slip one past you, or better yet, take your business elsewhere where they are trustworthy and do the right thing. Lesson learned.