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November 2023 by Nikiah Campbell
New owners are pretty amazing they understand when issues come up and they help the best they can I definitely appreciate them ?
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June 2023 by Christina “Lil Bit” Matheny
was under contract that late fees started at the 10th and lock out after 30 days. I was locked out after the 5th and sometimes by the 3rd if I was a little late but to boot, while I was locked out my storage was broken into repeatedly. I called police but was told to see what was missing and bring the list in when I filed a formal report. but everytime I sorted it out and was almost ready to file when they would lock me out again and it would happen again. several complaints, to the management got me locked out "accidentally" and during that time it would get broken into again. changed storage units and it happened again and again til now I have very little left. nothing was done to even check the cameras or prevent it from happening repeatedly and now I'm told that the insurance I paid for thru the facility will only cover 2000 worth and I am close to 10000 down with all the repeated break ins. I even staked it out myself and witnessed a small group of people going from unit to Unit picking the locks and taking whatever they wanted . by the time I was able to open my storage door they had fled but when I notified the storage that it had happened again I was locked out the very next day. Im going to the police to file as now it's an easy inventory to list- everything except my clothes and a few dishes are gone and I have video taken before I moved in that documents everything I had stored. date and time stamp is dated the day I moved my stuff into the storage facility. so if it adds up to over the insurance will pay I'm afraid something will have to be done to compensate my losses and make this right or I sense legal action. my contract was violated several times and nothing was done to keep my belongings safe and measures I tried to take (double locks, etc) were quickly denied.I feel violated, betrayed, and angry to say the least. thank goodness I had the forethought to document and record everything! just beware of storing things here and insure with your own insurance for the actual value, just in case.
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January 2023 by john coit
Need to store stuff.. this will work
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September 2022 by Adrian Birchler
Quality facilities with competitive rates. I love that there are multiple locations and I can manage my account on the website!
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May 2022 by Riptide
FSS took over my old storage and has been literally nothing short of terrible since it began. EDIT - After a quick phone call and a clear misunderstanding. The owner reached out very fast to let me explain my situation and work with me to make it right. 1 to a 5 star review
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May 2022 by Michael Kung
Excellent facility, great service, affordable and clean. Would use again!
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April 2022 by Banana Hands
It was great until new ownership. I received a letter saying my auto pay was transferred. Next month they charged me a late fee. Called \\\"customer service\\\" they can't remove the late fee. Then hung up on me when I tried to pay the difference.
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April 2022 by Lola Blanco
I wasn't getting anywhere with a response and noticed on here that it might grab someone's attention. I just wanted to make sure my bill was paid and account up to date with my information. I hadnt received a notification showing my payment. Sorry I'm used to Tracie and Jane being available but I do understand it's under a new owner. Thank you for the call today.
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December 2021 by Chris Musumeci
Excellent facility, great service, affordable and clean. No need to go anywhere else!
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September 2021 by Zachary Turnbell
For the guy that said there was no vacancies even though there were some.
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June 2021 by ronald sanchez
No vacancies
