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July 2024 by Thomas Noe
Absolutely awesome experience today getting my phone set up and ported from my previous service. Dez (Desmond) knocked it out of the park 100%!
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May 2024 by jesss moubas
Knowledgeable staff. I was in and out in an hour for a phone transfer (would’ve been less if my phone didn’t have so much info to transfer). We were helped by Ashley who was easy to talk to and down to earth. Recommend visiting them
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April 2024 by Carwash Boilers
WOULD NOT RECOMMEND THIS LOCATION....FULL OF LIES, TOLD ME TO THROW AWAY OLD INTERNET BOX......DON'T DO IT, VERIZON WANTS TO CHARGE YOU $300 FOR IDIOTS LIKE THIS. WERE YOU TOLD YOU WOULD GET A $250 GIFT CARD? SURPRISE, YOU DON'T GET THAT EITHER. BOUGHT NEW PHONES AND SCREEN PROTECTORS. SCREEN PROTECTOR CRACKED, I WAS TOLD IT HAD A LIFETIME WARRANTY AND WHEN I WENT BACK TO STORE THEY APPARENTLY HAD NO REPLACEMENTS. IF YOU THINK THIS IS BAD, I WAS CHARGED CONSECUTIVELY FOR 3 MONTHS FOR AN INTERNET BOX I RETURNED AND WAS TOLD TO THROW AWAY! THIS STORE IS FULL OF LIES, ESPECIALLY A SALES PERSON NAME MICHAEL. THEY RANDOMLY DISAPPEAR TO THE BACK ROOM FOR 20 MINUTES OR MORE LEAVING YOU SIT. RUN AS FAST AS YOU CAN TO NOT USE THIS STORE! YOU HAVE BEEN FOREWARNED. I HAVE SPENT HOURS ON THE PHONE WITH VERIZON GETTING ALL OF THESE ISSUES RESOLVED, THEY ALSO HAVE NO IDEA ABOUT ANY $250 GIFT CARD OFFER. READ THE REVIEWS, I AM NOT THE ONLY PERSON TALKING ABOUT THE SAME THINGS.
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March 2024 by Betty Demming
All phone problems resolved...thank you
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February 2024 by Sage Prior-Schwartz
Had to return a phone case, Michael was very helpful. It was very quick, and everyone in the store was very nice. The store was also clean and had a lot of options. Highly recommend.
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December 2023 by Lydia Cherri
Had an issue with my phone. It was stuck in SOS mode. Went into store and was helped by Elliot. From wait time to help, only took about 20 minutes. I was stressed out and he assured me all will be ok. He replaced my SIM card and got my phone working again. Elliot was very kind and courteous.
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December 2023 by Paul Zimmerman
Been with Verizon 22 years and your usual on n off issues but never a major issue........Until NOW.Had an IPhone 11 and the ear speaker took a powder so I decided to trade in on the new IPhone 15. Walked in to the store and explained the current problem and Michael initiated the trade.I've since come to find out through many hours dealing with customer service that he added a new line to get me a promo watch and I NEVER asked for a new line. He slipped it in on me unknowingly and trying to eliminate it from my account is becoming a nightmare!!! It's never simple in Corporate America to simply adjust the account.I am saying this for future consumers to be buyer beware.If I can't get this resolved I will be contacting the State of Ohio consumer protection agency and proceed from there!!!If necessary I will proceed with a new carrier!!!
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December 2023 by Megan LaRue
Excellent service at this location.
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November 2023 by Jessica Jones
We had been with Verizon for over 15 years with on and off issues with service. Had been in to get the problems resolved numerous times with no luck. Changes SIM cards got refurbished phones still no change. Finally had enough and changed carriers still using the same phones and the new service is perfect and everyone can hear me now! Best decision ever leaving Verizon!!
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November 2023 by Jacob S.
I brought my phone in due to damages and a woman that worked there told me my phone couldn't be fixed. She lied to me in order for me to get a new phone. so I then switched my number to another phone and then i ended up getting the broken phone fixed for free through the insurance which the store rep did not tell me about how to use! Now my number has been in available and not toing back into to a SIM card and keeps loosing service! This is a business number and causing me loss or income, sales, time, etc! It's been over 2 weeks of this head ache all due to a lack of wanting To help a customer and greed of making a sale!! Am highly unsatisfied with Verizon and there services right now!!!!
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October 2023 by Tayon H
Very helpful staff and amazing Products!
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October 2023 by Mike Lawrence
Very communicative
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October 2023 by Eyesopen420
They are horrible I got my phone online they took my money now saying I don’t have an order. Be careful I think it’s so crazy stuff going on
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September 2023 by Bill M.
Good service/ no beating around the bush/ appreciated the honesty / Anthony truly likes what he does. We are business customers. Clean store and places to sit, plenty of parking. Thank you
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September 2023 by Jamey Slabaugh
Went in to get a case or maybe upgrade to a new phone ( on the fence to wait or not ). When I walked in, all associates were busy. I waited figuring they would get me when done. Waited 25 minutes while they kept going to the other customers walking in. I guess I’m going elsewhere. Not gonna be pushy and do the whole “hey, I’m next!” thing. They keep walking by me seeing I’m waiting. Bad business practices.
