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July 2024 by Sharon Pifer
This branch expects 1 teller to take care of all the walk in customers and all the drive-thru customers. It is hard to even watch the 1 teller trying their best to keep up this pace. This makes the customers waiting upset and they are in a bad mood with this poorly run branch. The 1 teller is always a great employee, who is just expected to do way to much. PNC management please take note and employee more tellers to take care of your customers personally.
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April 2024 by Jay Moore
Called the branch with a card issue... Ashley at this branch was far less than helpful, and offered zero help or advice on my overseas issues. Other than agreeing that I'm "screwed" with a "Yep" and ending the call.
Thanks for all the help PNC
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March 2023 by Matthew Farkas
The ATM is always down. Generally have never had good luck at this PNC branch.
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February 2023 by Better at It
Today I received the worst customer service experience in my life. I went in and was greeted by the staff. I asked to open an account and was told by Mrs Garcia that I had to schedule an appointment. Her office was empty, instead of inviting us ( my spouse and myself)in her office she brought her laptop to the lobby???? What, I thought a bank business is banking, so when did this Start? I worked at a bank and we never treat customer like this.
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March 2022 by Deanna V
Great customer service, they make sure you are taken care of. Definitely make an appointment before you go because they are busy!
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March 2022 by Cori Jacobs
Horrible customer service! Can’t get an appointment to open an account!!
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October 2021 by Brandon Krummel
Been in there several times over the past couple months, and l haven’t had one below average experience with any of the 3 or 4 people that have helped me.
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March 2021 by Tsusauni
I like this one.
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January 2021 by David Newyear
Pros: good app, online banking easy.Cons: atm at Fairlawn often out of order, customer service hit or miss.
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May 2019 by Mary Fazio
The personnel at the bank could not be kinder, more professional or more helpful than they are. The drive-by ATM is down occasionally, but only for brief periods; it's a minor inconvenience. Whoever heard of anything electrical or mechanical that worked perfectly all the time? The only real beef I had was the condition of the access driveway and the pavement surrounding the bank, which was quite poor for a long time. But this has now been corrected by a complete repaving, so it is no longer an issue. I am John C. Fazio, Mary's husband, and I'm OK with this bank.
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August 2018 by Derek
I work at the mall just down the street and it seems like every time I come to the atm it's out of service and you can't deposit cash. I'm sorry but I don't feel comfortable carrying large amounts of cash on me in my wallet. Next when ever it does work, it refuses to take my money. I put in 150.00 mostly in 20s and a 10 and it took the 10 and gave me back the 20s. This place is bad. I'm seriously thinking about withdrawing all my money out of here and opening up a diffent bank account. One with an actual working atm and it doesn't inconvenient me. So look elsewhere if you need an atm
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July 2018 by David Barry
Working with PNC is like going to the dentist. You hate it, they hate it, everyone hates everything. It hurts, costs a lot, and you're always left numb.
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June 2018 by Jason E. Schlegel
I have been a PNC Customer for nearly a decade and every branch i have visited has always treated me well and my home branch is always wonderful. They do the personal lines very well and have had some minor issues in the past when dealing with the business side of things with setting up certain accounts. I would always recommend them for personal handling of accounts, the virtual wallet is AWESOME for paying bills, transferring funds, etc. They just need to keep optimizing their business services for small companies.
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June 2018 by Derek .
I work at the mall just down the street and it seems like every time I come to the atm it's out of service and you can't deposit cash. I'm sorry but I don't feel comfortable carrying large amounts of cash on me in my wallet. Next when ever it does work, it refuses to take my money. I put in 150.00 mostly in 20s and a 10 and it took the 10 and gave me back the 20s. This place is bad. I'm seriously thinking about withdrawing all my money out of here and opening up a diffent bank account. One with an actual working atm and it doesn't inconvenient me. So look elsewhere if you need an atm
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June 2011 by A Google User
Great customer service. redgraffix is rather mistaken,
