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December 2023 by ollie moore
I've been weraing glasses for 45 years, and the process to get glasses has been streamlined to the blink of an eye. So, the only opportunity for a vision specialist to improve is in customer service. I was treated kindly, my time was respected, and any concern was addressed fully. I am highly satisfied with everything
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December 2023 by Eddie Weissfeld
Thomas gave the best service I’ve ever gotten while purchasing glasses. He even helped me figure out a good brand and got the perfect price for me. Could not recommend enough!
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December 2023 by Sarah D
I went into do an exchange for some sunglasses I had ordered. The previous location hadn’t uploaded my newest prescription into my account, a manager was needed because of this error. Heather came and helped out by calling the other location getting them to fax in the correct prescription. She helped out completely. She was able to get the correct prescription entered in, exchange my glasses and also get the correct lenses ordered for me. I greatly appreciate her attention to details and for taking the time to help me out.
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December 2023 by Afifa Zaheer
Great place for someone looking for modern yet classy eyewear. LensCrafter has one of the best staff members I have ever worked with. The girls who help me pick out my glasses are always so helpful and they give honest feedback as to whether the glasses look good on me or not. As far as the optometrist office goes, they are very accommodating as well. The only time I ever had any inconvenience was when my contact lenses were sent to the old address and I had to wait for a while (3 weeks) for the new contact lenses to arrive at the doctor's office and then I had to pick them up. Even then, they were very nice and offered me free samples of lens solution.
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October 2023 by Lisa Hantz
My family and I visited the Fairlawn location. We all were needing new frames and lenses. It was such an easy and great experience. Heather was the best! She was so friendly, and went over and beyond in helping us find the perfect pair of glasses at a great price. We will never go anywhere else and highly recommend!
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October 2023 by Lindsey Kepes
My 11 yr old son needed glasses for the first time. I ordered a pair online for simplicity and the low cost, but when they came he didn’t like them and never wore. Definitely a better option to try on. It is worth the time and investment for better quality. LensCrafters had a large selection of kids frames for him to browse. We were able to pick them up an hour later. Everyone we interacted with was very friendly and helpful. I will definitely be a repeat customer.
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October 2023 by Aundreea Genovese
Awesome experience!! Heather went out of her way to help me get the glasses and sunglasses I wanted and made sure I got the best deal I could! Thank you so much Heather!
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October 2023 by Shayla Kimble
Best experience the staff Shannon, Heather and Chastitie. I had a horrible experience at canton and will only shop here they definitely deserve some type of recognition maybe a pizza party or a raise I vote for both. 10/10
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September 2023 by Holly Kisler
Shopping with Shannon was a fabulous experience! She took time, was respectful and very honest as to how the frames either did or did not fit my face! She was so professional and fun all at the same time. I purchased 2 pair of glasses and will shop with LensCrafters and Shannon again! Thank you for a great experience!
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August 2023 by Patti Foss
Heather - assistant manager- did an amazing job. I’m very happy with the service and professionalism. Heather rocks!
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August 2023 by robinsue0404
Our experience in the store was exceptional. Trinity,l who fit us with glasses was the best we ever had. She was very knowlegable, personable, and kind.
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August 2023 by Tracy Effron
This location is truly great! From the wide selection to the team, one is better than the next! I live out of town and save my needs until I get back here to see everyone. Heather is a knockout star who has not only been helping me for years, but is so honest and real about what looks good, what makes sense and what is best for my personal vision needs. Her positive energy and personality is contagious in the best ways! Also would like to give credit to Trinity and Chastity, other two stars that always assist and are so kind. Not to mention, the turnaround time is so quick and efficient. This location is so fun and I can’t recommend it enough! Many thanks to the whole team for getting me set up for success with my updated and enhanced glasses needs, looking forward to the next visit!
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August 2023 by Gina Smith
I cannot say enough good things about the great customer service I received with Heather! I lost my glasses and needed a new pair the same day. She helped me from start to finish, from selection to finished glasses (2 pairs) in less than two hours. Their whole team was a pleasure to work with. I highly recommend asking for Heather!
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August 2023 by Sarah Ferguson
Posting for my husband. I love the new look on him!The service I received from the Summit Mall LensCrafters was beyond exceptional. The process of me getting my final pair of glasses took quite a bit of time; but not because of the staff haha. Im quite indecisive when it comes to choosing glasses. Every step of the way they were not only accommodating, they did everything with a smile. Even when I felt like I was making the process a bit difficult, they always made me feel reassured that they were there to help me get what I wanted in the end. Chasatie was flat out amazing. She takes a lot of pride in her work, and it shows. Shannon was also super helpful. Thanks for all the awesome suggestions. I’m glad I listened.Lastly Luxxotica gets a bad wrap for owning practically everything eyewear related, however I must say that they straight up stand by their product, and customer service is excellent. Thanks for an awesome experience overall. I’ll certainly be back!
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August 2023 by Ketrin Lengu
Great experience. The attendants were the best — very friendly, gracious, and patient while choosing frames. I was told it could take a week to get my glasses but it only took 4 days. there were two lovely ladies, both spent the extra time to choose glasses and also adjust the fit.
