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September 2023 by Kaleigh Leonard
Friendly and informative
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August 2023 by Matt H.
Staff is unfriendly. Won't even make eye contact. Not very organized. Would not recommend, especially if you need help with something.
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March 2023 by April Day
The pharmacy techs were so helpful. They made the extra effort to fill my wife's prescription before our vacation. I highly recommend this pharmacy.
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January 2023 by Mitchell B.
This store is trash. The employees aren't friendly. I shoplift from here all the time
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December 2022 by Bethany S.
This place is disgusting. It smells like rotten food every time you enter the store. The produce is terrible and many times I get it home to see that at least one of the produce items I have purchased is rotten. The lines are always a mile long. Just an all around terrible grocery store. Every time I go I ask myself why did I come here?
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December 2022 by Lisa C.
Stopped in for a few essentials & found a cute little festive plant. Bought one! Browsed the rest of the store while getting the couple of items I needed. All merchandise was organized well. Wide aisles so it was easy for two carts to be in an aisle at the same time. Plenty of staff around the store of which each one said hello to me and asked if I needed any help or assistance. Appreciated this!
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September 2022 by Keshia B.
I shop at this location 4-5 times a week, Today my experience was not great at all. I had a bag of White Cheddar Cheetos that rung up at $4.99 instead of $3.99. I explained to Jackie the cashier, that the price was wrong. She then tries to tell me that I read the tag wrong and that I probably had to buy two to get that price. I informed her that was not the case and the tag said $3.99. Jackie, proceeds to pull out the ad and point her finger at a 2 for $6 price for Cheetos...they were not even the bag that she had in front of her. I again explained that the tag in the back where I grabbed them from had $3.99. She said she would have to grab a manager and did. Cindy the manager came and Jackie in a very condescending tone explained what was going on. Cindy went and checked the price, as she is walking away Jackie says "good because I don't want to be the one to tell her". I have a problem with a few things here, before I continue to tell you how the "manager" came back. As a black woman, I feel as if Jackie, was trying to insult my intelligence and implying that I couldn't read, or see what the tag had on it. This is not great service. I would recommend that Jackie reviews your handbook or video on how to create a great experience for those that help keep Giant Eagle in business. Now back to Cindy the manager. She returns with the $3.99 tag and proceeded to say that it expired on 9/7 as if I were at fault. I do not read the expiration dates on price tags as that is not my job. When I walk into this store I expect that the prices are correct, especially if they are displayed under the item. Neither of them apologized for the inconvenience or implyingI that I read the tag incorrectly. When speaking with Cindy I did remind her that as a manager of the store it is her responsibility to check that the correct prices are listed. If 9/7 was the expiration date on the tag that should not be brought to my attention, it should be reviewed with the other managers of the store and the staff. 9/7 to 9/30 is a long time to have an expired tag up on an item and treat a customer bad for a store's mistake.
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May 2022 by Mike G.
I got blueberries that were moldy after a day. The prices were not the same at the register for some items. I would not recommend buying any fresh food items here because everything we got went bad much faster than nicer grocery stores. The beer selection is the only good thing about this place.
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August 2021 by Kate J
The customer service at this pharmacy is soon much better than what I used to get at CVS. I'm so glad I switched.
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July 2021 by Medusa Saurus
They refilled a prescription that wasn’t even due to be refilled nor did I ask to be refilled. Had to call, to tell them they refilled the wrong prescription. Then they tried to say the other one didn’t need refilled- then said I was right and would have it refilled. Went next day to pick them up. They gave me a correct one, and the one that didn’t need refilled and not the one that needed it. Honestly, the dumbest group of people in a pharmacy I’ve encountered. They are just gonna refill random prescriptions for you apparently.
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April 2021 by Mary L.
I shop here quite often, usually a fairly positive experience. I've always been reluctant to try curbside pickup for anything "fresh" like meat or produce for fear of getting an old/lesser quality product. Figured I'd give it a test run by ordering a package of strawberries along with my order of non-perishable items. My fears were apparently well founded, as the strawberries they picked out for me are all going moldy less than 24 hours later. It's a decent store with nice people and I will continue to shop in-person but will never order anything perishable from curbside pickup again.
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February 2021 by Amy E.
The staff at this pharmacy is not customer friendly. I have asked for assistance with vitamins and supplements and was told 'i don't work out there, you'll need to find someone from grocery'also been trying to schedule my husband COVID vaccine. I have called and stopped in after trying to work with their website. Was told very rudely to 'just go on line' or just call 211 they will schedule you (211 is United Way and NO they do not schedule appointments) . Finally after trying for over four weeks, was told they have a list for COVID vaccine but disco me because it as over one hundred names on it. I had to beg to put my husband on the list. Employee was very rude. should not be dealing with people
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February 2021 by Sarah Restifo
As a TEACHER in Ohio, the 1B Phase for COVID begins February 1st.I took time and effort for two weeks to find an appointment keeping in mind the requirements for getting the COVID vaccine. 24 hours prior to my appt., I get a phone call from Stacy saying my appointment is cancelled because I do not meet the requirements. But according to the CDC, vaccinations are given out to those over 70 AND k-12 teachers starting Feb. 1st! This is NOT singular to those 70 and older. She had zero answers for me when I asked her why it was cancelled and she was pretty much like oh too bad so sad. I understand it is not her fault but she did absolutely nothing to help the situation. She "claimed" there was not enough vaccinations THEN WHAT IS THE POINT OF MAKING AN APPT?! I understand vaccines are low, I get that but that is the sole reason for making appointments. Do not accept appointments if you do not have enough vaccinations!!! I am under the requirements for the vaccine and for Giant Eagle Pharmacy to cancel an appointment to a teacher is beyond me. The whole point of creating the appointments is so the acquired amount of vaccines are available for that day. What is the point of the appointments then if you're cancelling solely based on my age when I work face to face with students five days a week. If they are only taking older adults for vaccinations then they need to state that on their website. What a disappointment
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November 2020 by Christine D Brown
The cleaners and their customer service is thee worst. I’m so glad Cleveland Massillon road opened up. That Giant Eagle is my favorite store
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May 2020 by Meredith Netzel
Always very quick and efficient. The pharmacists are very helpful and actually know your name. It is nice to have them pop out and ask how my husband and I are doing. That personal service means a lot.
