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August 2023 by Matt H.
Staff is unfriendly. Won't even make eye contact. Not very organized. Would not recommend, especially if you need help with something.
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January 2023 by Mitchell B.
This store is trash. The employees aren't friendly. I shoplift from here all the time
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December 2022 by Bethany S.
This place is disgusting. It smells like rotten food every time you enter the store. The produce is terrible and many times I get it home to see that at least one of the produce items I have purchased is rotten. The lines are always a mile long. Just an all around terrible grocery store. Every time I go I ask myself why did I come here?
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December 2022 by Lisa C.
Stopped in for a few essentials & found a cute little festive plant. Bought one! Browsed the rest of the store while getting the couple of items I needed. All merchandise was organized well. Wide aisles so it was easy for two carts to be in an aisle at the same time. Plenty of staff around the store of which each one said hello to me and asked if I needed any help or assistance. Appreciated this!
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December 2022 by Google user
Got a cake for my mother! Got so many compliments on how delicious it was! We got it filled with Bavarian cream! So good
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November 2022 by Roxanne Marie
Got a cake for my mother! Got so many compliments on how delicious it was! We got it filled with Bavarian cream! So good
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September 2022 by Keshia B.
I shop at this location 4-5 times a week, Today my experience was not great at all. I had a bag of White Cheddar Cheetos that rung up at $4.99 instead of $3.99. I explained to Jackie the cashier, that the price was wrong. She then tries to tell me that I read the tag wrong and that I probably had to buy two to get that price. I informed her that was not the case and the tag said $3.99. Jackie, proceeds to pull out the ad and point her finger at a 2 for $6 price for Cheetos...they were not even the bag that she had in front of her. I again explained that the tag in the back where I grabbed them from had $3.99. She said she would have to grab a manager and did. Cindy the manager came and Jackie in a very condescending tone explained what was going on. Cindy went and checked the price, as she is walking away Jackie says "good because I don't want to be the one to tell her". I have a problem with a few things here, before I continue to tell you how the "manager" came back. As a black woman, I feel as if Jackie, was trying to insult my intelligence and implying that I couldn't read, or see what the tag had on it. This is not great service. I would recommend that Jackie reviews your handbook or video on how to create a great experience for those that help keep Giant Eagle in business. Now back to Cindy the manager. She returns with the $3.99 tag and proceeded to say that it expired on 9/7 as if I were at fault. I do not read the expiration dates on price tags as that is not my job. When I walk into this store I expect that the prices are correct, especially if they are displayed under the item. Neither of them apologized for the inconvenience or implyingI that I read the tag incorrectly. When speaking with Cindy I did remind her that as a manager of the store it is her responsibility to check that the correct prices are listed. If 9/7 was the expiration date on the tag that should not be brought to my attention, it should be reviewed with the other managers of the store and the staff. 9/7 to 9/30 is a long time to have an expired tag up on an item and treat a customer bad for a store's mistake.
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May 2022 by Mike G.
I got blueberries that were moldy after a day. The prices were not the same at the register for some items. I would not recommend buying any fresh food items here because everything we got went bad much faster than nicer grocery stores. The beer selection is the only good thing about this place.
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May 2021 by R W.
Self checkout is a joke and annoying, how dare you require an advantage card in order to checkout!!!
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April 2021 by Mary L.
I shop here quite often, usually a fairly positive experience. I've always been reluctant to try curbside pickup for anything "fresh" like meat or produce for fear of getting an old/lesser quality product. Figured I'd give it a test run by ordering a package of strawberries along with my order of non-perishable items. My fears were apparently well founded, as the strawberries they picked out for me are all going moldy less than 24 hours later. It's a decent store with nice people and I will continue to shop in-person but will never order anything perishable from curbside pickup again.
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February 2021 by Amy E.
The staff at this pharmacy is not customer friendly. I have asked for assistance with vitamins and supplements and was told 'i don't work out there, you'll need to find someone from grocery' also been trying to schedule my husband COVID vaccine. I have called and stopped in after trying to work with their website. Was told very rudely to 'just go on line' or just call 211 they will schedule you (211 is United Way and NO they do not schedule appointments) . Finally after trying for over four weeks, was told they have a list for COVID vaccine but disco me because it as over one hundred names on it. I had to beg to put my husband on the list. Employee was very rude. should not be dealing with people
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July 2020 by Nick F.
1!! Register with a real human being to check you out. Wait 20mins to check out regardless of how few items you have. Be the unpaid labor for Giant Eagle and check yourself out while still waiting forever. Absolute trash experience.
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June 2019 by Adam F.
To get to this Giant Eagle is different than other stores, and all grocery stores in general. Access it through a light off Market Street, and then go past a competitor (Marcs) and then in the back corner is this Giant Eagle. Good news is that the it's not conducive for patrons of other shops in this center to park in near the Giant Eagle. That aside, this is your standard Giant Eagle. Not as big, and sections as the produce is underwhelming. Still, it's got the things you'd expect from this store.
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September 2018 by Gordon S.
This giant eagle doesn't warrant any complaints. Familiar layout Good deals with their sales. Like their gas discount program. I dont go to this particular one much, but dont have any issues with it.
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June 2018 by Lynn M.
We stopped here to get some to-go food from the deli-type area to take to my aunt and uncle's home for a family dinner while visiting in Akron. Someone we encountered in Akron recommended it as we had heard that the West Point Market had moved and had really gone downhill. (Too bad. We loved to visit WPM when we were in town.) We picked up some Rotisserie Chickens, Brussel Sprouts, salad, an apple walnut pie, some cheese and bread and wine. We had our family meal and everyone thought it was delicious. We ate way more than we should have just because it was so good.
