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December 2023 by Sonal Jain
I've been a loyal customer at this FedEx for the past two years, and it has become my ultimate go-to for all my small business printing needs. I couldn't be happier with the service and quality they provide. Sonal Jain ( Chamak Dhamak)
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May 2023 by Coleen Crowley
Thomia was Fantastic!!!! Couldn’t be more helpful or genuine. Great Experience. Give this girl an Award Of Excellence !!!! The Gentleman who took my return package was also great. Overall Fantastic visit to this store. Thank you
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February 2023 by Angel Sobolewski
I went in to get my Shoes for Crews sent back but didn’t print out a return label for it. I have no idea who assisted me but I was pleased with the excellent customer service that he provided. I hope to do business with FedEx again in the future. He was super friendly and helpful. I definitely think FedEx provides far better customer service than USPS ever will have!
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November 2022 by Marie DiStasio
Horrible experience from start to finish. I was trying to put in a print order, after spending an hour online with the website crashing each time I submitted the project I called to store to try and place it another way. Brian, the assistant manager was absolutely no help. He told me I could email the project in with all the information I wanted but I would have to pay more for that (even thought their website is the problem). After telling me multiple times he couldn't help at all, as I go to ask for the email address to send the project in he deliberately hung up on me, actually hung up on me when the entire reason I called was because the companies website wasn't working correctly.
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October 2022 by Hidi Morris
Ross helped me out today and I could not have asked for better service! He was thorough and polite. He far exceeded my expectations! Thank you Ross for making my errand feel less like a chore! I highly recommend this establishment. Ask for Ross! He will take care of you!D
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April 2022 by Jennifer R.
I came to scan some vintage blueprints of a family home, make a copy of one of them, and also one copy of a large photo print. The large format scanner was available and was easy to use, however I was disappointed in the quality of both my printed images and my digital images. All have multiple lines going through the images, and images are not as sharp and clear as I'd expected. I asked an employee if it was normal for the print quality to be so poor and he said yes because I didn't choose the highest quality print level (I thought "accent color" would be adequate for blueprints), and he did not offer any further help or suggestions. I didn't know the quality of the digital images was also very poor until I got home and viewed them on my computer. I would definitely NOT have choosen to use FedEx if I'd have known the quality would be so bad. Very disappointed overall, and I'm out $115 total on stuff I can't even use.TL/DR Equipment was available and easy to use, but quality of scans and prints was terrible. Go somewhere else.
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March 2022 by go4damo
I would be highly entertained if identical twins worked here and helped people make copies.
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February 2022 by joey banville
Pretty amazing how you can pay for 2 day shipping at checkout, receive an email that FedEx has received your package, wait 2 full business days only to find out that your order is still 3 days away and went 300 miles in the opposite direction of where it needed to go. Needless to say I won't be doing business with FedEx again and I should get my money back but im not willing to jump through any of their hoops to do so. 10/10 horrible service and thank god this is not a Healthcare related item.
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October 2021 by Erin Pinzone
I printed my wedding invitations here. I had trim marks added to my template to make it easier for the shop to cut them. I told them the exact measurements too to make it easy. When they were printed and cut, majority of the invitations (on the bottom) had the visible trim marks. This caused me to have to recut, and then the sizes were off compared to the other pieces in the invites!! For $180 I was very disappointed.
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September 2021 by Rick Pelton
Anyone going to the Fairlawn location better check their receipt!! We've been using their facility for many years for shipping, computer usage, and copying. Yesterday my wife was overcharged $25 for something she didn't even purchase. They use abbreviated codes now and it's difficult to tell what you're charges represent. Thankfully the older employee looked at the receipt and found that my wife was charged $25 for vinyl folders that she didn't purchase. The younger dude who originally did the transaction saud, "Oh, I must have hit a key by mistake." Hmm, 6 items @ some $4+ would be more than one key, don't you think!! Buyer beware at this store. Thankfully there was ONE honest employee that rectified it. FedEx do better!!
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August 2021 by Robert Keener
So, why the two star rating?The story (I swear this is true):I submitted an approx $100 print order online this morning (and paid for it at this time). I did NOT need it printed today and selected to pick it up tomorrow to avoid the rush order $30 or so fee. Then, approx 2 hrs later (early this afternoon) I received an automated text message stating my order was ready for pickup.Great.About 4-5hrs after the text, I drove to FedEx to pick up the print job, happy they got to it early. In the store, they hand me the box with the completed documents then the manager (who was the person helping me) told me there was a problem and they would have to charge me an extra $30 to take it today.Wait? What?I didn't ask for it to get done early: they took it upon themselves to do it early, then the automated message told me it was ready for pickup. They told me, essentially, that the automated message didn't matter and that they would have called me when they were ready for me to come get it.So, I literally have the completed order IN MY HANDS but they wouldn't let me take it unless I payed an extra $30 for same day service.I stress again, I did not ask for it to be done today, THEY decided to do it today and their automated message told me it was ready for pickup. Apparently I was supposed to know somehow (telepathy? osmosis? prophecy?) that the automated text should not be believed without an accompanying phone call?The manager stated it was FedEx policy on orders over $50 that same day service incurs a $30 surcharge. Fair enough, but I DIDN'T ASK FOR SAME DAY SERVICE you guys just did it that way. He basically shrugged his shoulders and said that was the policy.So I left the store.(I don't blame him for FedEx's moronic policy -- he is an indentured servant to corporate computer systems like the rest of us. I mean, don't get me wrong; I would think a manager would, or at least should, have some level of discretion to avoid losing customers, but whatever...)I call the FedEx customer service number to see if they can do anything.Long story short: no.So, here I sit, typing away like that angry cat gif banging furiously on a keyboard. I have to go back tomorrow to pick up the box that is already there. Seriously -- this is like the old cartoon where the bank teller tells the customer "This window is closed!" Then the customer goes to the next window to get helped by the SAME bank teller. (Not a perfect analogy, but at the same level of ridiculousness.)About a week ago, I had a similar, but smaller, order printed by them and they had put a clear instead of frosted plastic cover on the booklet. Keep in mind, the frosted cover costs more (I paid for it in advance), and that's what I wanted. I get there, see clear plastic on it, and say I thought I had ordered frosted but maybe I accidentally ordered clear. He looked at the order form and confirmed I had indeed ordered frosted (doesn't show scuffs as badly, by the way). The employee was willing (and did) fix it, but wasn't particularly insistent that he fix it or offer to reimburse the $2 extra I was charge for frosted covers. Hard to describe, but I would have expected a reaction more like "I'm sorry for the mistake. Please let us fix it or at least reimburse you your $2." As opposed to the shrugged shoulders, Oh, it's wrong? I guess we can fix it (paraphrasing here) reaction I got instead.It probably goes without saying I am going to use a different business in the future for printing my books.
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April 2021 by Moji Rezaey
Had a great experience at this location. I was in and out in no time and the employee was helping 3 people simultaneously.
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January 2021 by Erin Szabo
I printed my wedding invitations here. I had trim marks added to my template to make it easier for the shop to cut them. I told them the exact measurements too to make it easy. When they were printed and cut, majority of the invitations (on the bottom) had the visible trim marks. This caused me to have to recut, and then the sizes were off compared to the other pieces in the invites!! For $180 I was very disappointed.
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December 2020 by Madison Johnson
Weirdly, an associate here lied to me and said that I had to buy special packing to fill the empty space in a shoe box I was returning, saying it was against the rules to ship a box with empty space inside of it. I was able to ship it without the additional purchase at another location. Strange and inconvenient.
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August 2020 by Judi W.
Always very nice , hardly any wait time ever! They take care of business fast!! Love this Fedex!
