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December 2024 by Swami Adyapathik
HONEST REVIEW WITH EVIDENCE
Never be fooled by “Performance Collision Center” especially if you are customer of Performance Lexus or Performance Toyota by your car dealer’s brand name in Cincinnati Ohio, Because I am also a Performance Lexus customer; that’s why I had choose this “Performance Collision Center” to fix my car . I found the service at this repair center to be the worst in town. Unfortunately my car had an accident last month and I came here to get my car repaired. They took a lot of time to repair my car and did it poorly but damaged some parts as well. They damaged the front hood holder gas jack and put a nail in one of the tires so that the customer will have to go to them again and they can make more money. I had to fix it those later with my own money. The people at this repair center keep asking for too much money and the work is not worth the money. I’m really sorry about it, thank you!
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December 2024 by Claire S
Being involved in an accident and having to have your car repaired is stressful—Performance Collision Center makes things that much easier! I felt heard by the employees, all of whom are very kind and personable. Doug was extremely helpful in getting me an estimate and walking me through the process as well as keeping me up to date on the progress. Doug was so able to help make sure everything was repaired and covered by the insurance company for the other party. Olivia was very nice and a great first person to speak with when you call or come in. While PCC is out of the way for me, I would absolutely recommend them and come back, if future events necessitate.
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September 2024 by Kee Mo
Re-writing my review because I still have to look at my broken head light you were paid to fix and my crooked hood you were paid to install. Looking at the other reviews I guess it’s a miracle it’s stayed on.
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September 2024 by Rob Marcum
I stopped in there today because I had a scratch on my new car about 9 inches long. They buffed it out for free and provided excellent customer service. They went above and beyond for me and I’m so thankful and grateful for their support and service. I chose Performance because I have used them in the past and they always do a wonderful job and really take care of their customers.
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August 2024 by Jamie Smith
Your insurance company or car dealer will recommend that you use them only because they are a partner company. They are bad, have no voicemail after hours, and claim they can't find the vehicle, my vehicle had been sitting for a week and a half before they even did the estimate. Phone reps are very short-tempered, untrained, and rude (they act entitled) wouldn't ever use them
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July 2024 by Richard Wendt
I needed repairs of near $6000. The repairs were done well, but I found greasy smears over parts of the paint and the windshield. The grease would not come off with a car wash or glass cleaner. Had to use car polish on the paint, and turpentine and alcohol on the windshield. The windshield also was covered with hundreds of tiny spots (looked like overspray of clearcoat) that required acetone to remove.
The manager offered to look at it, but I did not trust them to work on my car again. 6-14-2024
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July 2024 by The The
I recently had my car repaired at Performance Collision Center and couldn't be happier with the service I received. Kristin P. was exceptional throughout the entire process. Her communication was clear and consistent, keeping me informed every step of the way. The repair was completed in a timely manner, and the quality of work was outstanding. I highly recommend Performance Collision Center, especially if you're looking for excellent customer service and efficient repairs. Thank you, Kristin, for making a potentially stressful situation so much easier!
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June 2024 by Baskena
Very poor customer service…. They fixed one part of our car, but then caused damage to another part. They said it was from the original accident and charged us the difference. I guess their already existing 3 star reviews say a lot…
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June 2024 by Mackenzie Rogers
I've had my car worked on here multiple times and each experience has been outstanding. Leon, in particular, has been incredibly professional, kind, and timely every single time. I always leave knowing the job has been well done. The trustworthiness and honesty of the team here are unparalleled, and I never have to worry about the quality of the work. Highly recommend!
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June 2024 by Joelle Gilbert
Everyone at this facility is amazing! They went above and beyond in dealing with the insurance company in getting the costs taken care of. Very easy to communicate with and the quality of workmanship is outstanding! They deserve ten stars!!
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June 2024 by Veda Genous
DO NOT COME HERE I took my Lexus IS 250 to replace a rear bumper. I got my car back on May 10th 2024, when I was driving heard noises like rubbing sounds, now my rod is bent and they don't know how it happen. It's worst than what it was. DO NOT COME HERE
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June 2024 by Taunya Kessler
Made my lexus 350 look new again,very friendly staff,great experience, highly recommend!!
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June 2024 by Sean Mason
Great service . My car looks great.
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June 2024 by John Gilmore
Had my car there for a week, they did a great job repairing the damages!!! Very friendly people & clean shop. they even offered me the options to use OEM parts vs the used parts my insurance suggested. Would definitely recommend this shop!! Thank you to everyone at Performance Collision.
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May 2024 by Denver k
I repaired my Toyota here. The experience was very bad. The attitude of the front desk was very bad. My car could no longer drive, and the bumper had fallen off, but the front desk meant that as long as it was not a trailer, it could not be put here. I could only make an appointment for one time, which was disgusting. I could only call one at the door of this store. The trailer they recommended dragged me in. It's ridiculous. As a result, I expected the repair work to be completed perfectly, but I was wrong. Their bumper installation can even be shaken. It's really an outrageous store.
