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January 2024 by Drew G.
I recently bought a 2018 Jeep Compass, my salesman, Que was great however, they claim to do a presale inspection of the vehicle before any buyers are able to purchase, I have now had the car less than 60 days and and on the hook for a $5300 shop fee due to failing parts on the vehicle that started failing less than a week after buying the Jeep including transfer case, rack and pinion, tie rods, valve cover gaskets, electrical problems, etc. ASC warranty will cover $1700 of it but won't cover the other $3600, I have now called many times to get financial assistance from this dealer as I believe they should be held accountable, so far no assistance and no calls back. This location was very helpful while buying the car but has been 0 help after the fact.
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December 2023 by Natalie R.
DO NOT BUY A CAR HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!If I could give this place zero stars I would. Honestly even negative stars would be better in my opinion of my experience buying a car at this this place. I purchased a 2021 Mitsubishi Outlander sport May 3rd and honestly I have regretted this to this day. When I test drove the car I realized the touch screen to the radio was not working which I informed them about when I came back from my test drive. The sales people did not seem to understand what I was saying which I honestly don't know how it was pretty straight forward. Anyways once I came back and told them this 3 men went outside to look at the car I guess they didn't believe me? They came back in and said exactly what I said the touch screen did not work. I would like to add I have never financed a car before I have always bought cars through other people, craigslist things like that. In hindsight I wish I would have brought my dad or brother because honestly I feel I would have never bought the car in the first place. They told me they would fix it if I would buy the car that day which I agreed. I called them for the next 2 weeks and either got no response or said someone would call me back. I showed up there may 24th ask to speak with a manager there wasn't one there so waited 2 hours for him to show up. They took my car and gave me a loaner. A week later I brought the loaner back because the brakes were grinding so bad. They gave me another loaner. I call multiple times asking for updates. Nothing. Finally july 19th they say its ready. I go up there and they say its still being worked on should be a few hours...its finally ready... after 2 and a half months them having my new car. I drive it off the lot and I notice cobwebs on the mirrors. Next morning I noticed spiders on them took me months to get rid of them. End of august brakes making noise my mechanic says rotors are grooved in rear and need new pads. The tires are also questionable. Today I put new car mats in my car take off the plastic they put down and in the drivers side there was tape I took that off and there is a burn hole with chunks of the floor out. They covered it up with tape so people would not see it.DO NOT buy a car here at all costs. I have told everyone I know how terrible this place is. I hope nothing else is wrong with this car because now I am wondering what else I don't know. Next spring I am looking into trying to trade this car in. These people do not care at all about their customers. I honestly believe they do the bare minimum on these cars they sell and then people realize what all is wrong with it after. The fact alone you can not get ahold of anyone is ridiculous but it makes sense now. So do yourself a favor and go buy a car elsewhere.
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November 2023 by Heath R.
We bought a 2019 Chevy Colorado last Monday night (11/27/23). We took it for a short test drive but didn't get on the interstate (which was our mistake). On our drive home we realized the gas tank was on empty and the warning light came on to let us know that three of the four tires had low air (one as low as 27psi). When we hit 65mph the truck started to shake and the alignment was way off.When we called the dealership Tuesday we were told there wasn't anything they could do. I've bought 4-5 used cars from different dealerships in the past and I've never had issues like this .... and we always left with a full tank of gas!I initially posted the above review Tuesday. The dealership reached out to us Tues night and said if we removed the review they would see about helping us pay for the repairs.We took the truck to our mechanic today (Thursday) and found out the tires are dry rotted and need to be replaced ASAP which is going to cost is $1350. Ultimately I guess we should have looked more closely at the tires before we bought the truck. But it was dark and 20 degrees outside - again our fault for trusting them to NOT sell us a truck with bad tires.The dealership did reach out to us today and offered to pay $200 toward the cost of the tires. That doesn't even pay for one tire!I will say the buying process was easy and our salesperson (Troy) was very helpful and friendly. However I will NEVER buy another vehicle from this dealership (or their affiliates) again.
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April 2023 by Andrew K.
Believe these reviews... they sold my mother a car that proceeded to have catastrophic engine failure under 3k miles and the garbage warranty the pedal refuses to pay for repairs. Classic slimy sales manager fooled her into buying, after swearing up and down the car was in perfect condition. But had bald tires that could barely hold air, deep scratched paint, electrical bugs and a plethora of other issues. If you ever consider buying anything from them, seek multiple 3rd party sources for inspection and avoid the trash warranties they offer.
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April 2023 by Jonathan S.
Should be zero stars!! Scam artist scumbags! Do NOT waste your time! Bait and switch advertised pricing, deceptive financing practices, low ball trade-in offers, etc., etc... completely wasted almost the entire day and thankfully didn't make the mistake of purchasing from these dirtballs. Once the finance guy literally told me "you can't figure out vehicle financing on a calculator" I asked for my keys, told him to kiss my @ss and left after 5 freaking hours!Trust me, and all the other 1 star reviews and drive right on past these stereotypical sleazeball used car ripoff artists!!!
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March 2023 by Johnnn G.
Looking to purchase a lemon look no further. You found the number one worst dealership in the Midwest.
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October 2022 by Christina L.
Buyer beware! We purchased a vehicle here in August. The vehicle had a small drop of oil on the engine. My husband asked about it. Our salesperson had their mechanics look at it and was told it was a "loose cap". Long story short, it wasn't. And our mechanics strongly suspect the mechanics at Cincy AutoMall likely made the initial problem WAY worse. We purchased the vehicle in good faith based on what we now know was dishonest and deceptive information. A week later we paid nearly $2300 repairs. Cincy Automall refused to answer our calls or texts. I've opened a complaint with the BBB but I'll be surprised if this company does the right thing. I've tried to be patient and let Cincy Automall have time to respond but they clearly aren't going to be honest. I would never recommend this dealership. I wish I could give ZERO stars.
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September 2022 by Beth C.
Totally a scam on their "contest" won't buy a car hereAt least train your people so they're on the same page
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April 2021 by Jordan F.
SCAM ARTISTS, RUN! THERE IS A REASON THEIR PRICES ARE LOW.I purchased an "like-new" vehicle here in February. I called ahead of time to ask about the vehicle, and was assured that everything was in "perfect condition". The vehicle was a 2020, only had 1,600 miles on it, was covered by the manufacturer warranty, etc. I requested a copy of the CarFax prior to me making the drive... an hour later no one had sent it and when I called back they apologized saying they were dealing with another customer but assured me the CarFax was "completely clean". I decided to go check the car out anyway, drove the car, and everything seemed fine. They told me if there were any issues the bumper-to-bumper warranty had over 2 years remaining and would cover everything. I was only shown the CarFax after the test drive, and it was clean except for a "theft recovery". They told me the car was a rental prior to them owning it and the individual that rented it simply returned it late. No damage, no accidents, all good and fully covered by warranty. I took the car home to Columbus and on the way home it began to come out of alignment, sensor errors popped up, etc. As soon as I could, I brought it to a local dealership to have it serviced "under warranty." The service department informed me that the vehicle had been in some sort of high speed collision, most likely rammed over a barrier. The entire front end was destroyed and someone bolted on a brand new bumper to cover the damage. I attempted to contact Cincy Automall to resolve the issue and was transferred to voicemails, gave the receptionist messages that weren't returned, sent emails, etc. It took 2 weeks of harassment to get a sales manager on the phone. He said he would "call back after a test drive" and I never heard from him again. Finally after another week or 2 of harassing them the finance manager agreed to pay for an inspection. The inspection found over $10,000 of damage to the car. Subframe was destroyed, cooling system, suspension, sensors, the list goes on. It then took me another 10 days of harassing Cincy Automall to get a call back. I found out the original salesmen that had helped me were no longer with the company, and a different finance manager was there than the one I spoke to the previous week. Luckily he agreed to take the vehicle back. I returned the vehicle 3 days later and gave them payoff information for the loan. They assured me it would be paid off within 10 days. That is the last time I heard from anyone, and OF COURSE THE LOAN DID NOT GET PAID OFF. After another 3 weeks of harassing them I found out they forgot to pay off my loan despite being in possession of the car (STILL IN MY NAME) for almost a month. They finally overnighted the payoff for my loan. I bought the car 02/06/2021, found the damage 02/18/2021 and my loan was finally paid off on 04/23/2021. During that time I had to make a payment to prevent my credit from being destroyed. I was told by Josh (the finance manager) that since I had not returned the vehicle within 30 days I would not get my payment back. When I explained that I could not return it due to my calls being ignored, Josh told me that it would not be possible to get the payment back because "them taking the car back in the first place was a favor to me"... "A FAVOR!" THEY SELL A DESTROYED CAR TO ME, REFUSE TO RETURN CALLS FOR OVER A MONTH AND THEN SAY TAKING THE CAR BACK THAT THEY MISREPRESENTED IS "A FAVOR." Do not trust a word they say, no matter how new the car is, how clean it looks or how good the deal is. I wasted over 2 months of stress plus a car payment and have nothing to show for it.
