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September 2024 by Tim Miller
This place is out for money. They sold a car to me for $20000. It only blue booked for only $6000.
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September 2024 by J. McCoy
This review is strictly based on their customer service (or lack there of), sales person and broken website. Please note: I did NOT buy a vehicle from here. This is based on my interaction last night & today.
On their website it has an appraisal section for your trade-in; it does not work, so do not waste your time filling it out. It simply generates an inquiry alert for a vehicle that doesn’t even exist.
Sales Rep called and confirmed that the Tundra I inquired about sold (confirming that the appraisal feature on the website is broken because I never asked for information on a vehicle, let alone a Tundra). He also sent a text, to which I replied simply informing him that I didn’t inquire about any vehicle, rather I was just trying to get a rough estimate value of my trade-in. He said that he would look into it and that I should just come in and look at their inventory and talk with finance (aka weak sales pitch attempt). I explained that I’m in the tri-state, but not in the Fairfield/Hamilton area and that I wouldn’t want to waste their or my time if they just use Black Book/NADA (which do not factor in restorations, new parts, performance parts, etc.) for their appraisals. He then went radio silent (guessing that he realized his “sales pitch” failed and he couldn’t or didn’t want to answer questions about a trade-in).
So I then called; spoke with a sales or finance manager (no idea, she didn’t identify herself…she just said “hello” as if I called her at home or something). I asked if she could provide any sort of insight into my appraisal request and explained that I understood that to get an exact amount I would need to come in. She said “ummm that’s through AutoTrader or Car Gurus, we don’t do that.” I asked “what do you mean?” She replied, “that’s something through them, just bring it in and we’ll look at it.” I stated that I was confused since I submitted the information on my truck directly through their website. She said “no, we no longer do that. Our website must be broken or need updating. Sorry. Yeah, sorry.” I chuckled and said “okay, I guess thank you anyway.” End of call.
At that point I realized that this dealership has some issues and lack basic customer success and are probably more aligned with the “turn & burn” type of dealers (buy most of their inventory at secondary auctions, just want pen to paper as quickly as possible, customers are just numbers, etc.)
It’s a long review, but it’s an honest personal review. Maybe your experience will be better? Hopefully it will give you some food for thought before potentially wasting any time.
Also, let’s all hope that they use this as a way to improve in the needed areas.
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September 2024 by Federico Varela Latouche
Excellent service and wide variety of vehicles
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September 2024 by Maria Mancera
Christian is great! Super helpful and gets everything done easy!
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September 2024 by AnythingBoosted 111
Best dealership in Cincinnati. Great prices. No pressure.
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September 2024 by Tracy Redding
Lee Allen was a terrific salesman - helpful, honest and no pressure at all. His priority was helping me find the best vehicle for my needs and helped me navigate the negotiation process. I highly recommend anyone buying a car to see Lee!
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September 2024 by Chris Gering
Sean and John helped me out pretty huge. I had a unique situation and they really made it easy to navigate my options.
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August 2024 by James Poff
I bought a 2020 Subaru Impreza from them with low mileage,outside had a lot scratches etc. Tyler and Elena are great people but guy sold me the car no longer there. I say average they should be at 4 1/2
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August 2024 by Billy Childers
Great experience Alina was very patient with us and helped us work through a great deal.
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August 2024 by shaun parsley
Alina was amazing thank you for taking care of me
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August 2024 by DaShun Lott
I feel pretty dumb for doing business with this lot, but I don’t entirely blame them—that’s just how they operate.
After I told the salesman I’d pay cash or use my own loan, he ran my credit without permission and pushed their financing. The car turned into a money pit—a tire blew on the way home from buying the car, and I later found out the tires were over 10 years old. The frame was rusted out, but they didn’t offer to lift the car for inspection, so I missed just how bad it was. I got rid of the car after 6-8 months since it was mostly undrivable. I did by the car "AS IS".
If you do end up here, be cautious. I’m not trying to exaggerate, but I wouldn’t recommend this place.
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August 2024 by None Ya
They sold me a car that was smoking and whole front end went out . I told them something was wrong with the car and they lied and said it was oil burning on engine . It wasn’t !!!! It had a coolant thermostat problem and valve gasket cover leak , oil leak and the front ratio went out while I was driving with my family in car !!! I’ve replaced tires and fixed everything!!! Still not fixed !!! This place is the worst !!! I asked them to fix it and they told me they didn’t have a mechanic !!!! Gtfoh selling lemons out here making a fortune when I can’t even drive dame car without a problem !!! Do not go here at all !!!! They are the worst
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August 2024 by Danielle Estevez
Go see Chris he's the best don't go anywhere else
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August 2024 by Luis Valdes
Chris Araujo really helped me out, he really is raza!
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August 2024 by Erik Hanson
Auto Connection is the friendliest most professional car dealer anywhere! Alina and Junior make it happen! Owner llya is the best guy ever! Great cars! Easy deals! No heavy pressure! I've bought 6! Cars here! Over 3 years.
