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September 2024 by Derick Newton
I had an outstanding experience at John Pierce Auto Care! From the moment I walked in, the team impressed me with their professionalism and expertise. They quickly diagnosed the issue with my car and took the time to explain everything in a way that was easy to understand. The repair was completed ahead of schedule and under budget, which was a pleasant surprise. What truly set John Pierce Auto Care apart was their exceptional customer service—every staff member was courteous, knowledgeable, and genuinely concerned about ensuring my vehicle was in top condition. I couldn’t be happier with the service I received and highly recommend to anyone looking for top-notch automotive care. They’ve earned my trust and future business!
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August 2024 by Andrew Lewis
Great mechanics, customer service definitely recommend taking anything here
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July 2024 by Jacob R Uhler
My family and I have exclusively used John Pierce Auto Care for over ten years and have never had a bad experience!!
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July 2024 by Tristan Campbrill
These guys do great work and they do it very professionally, smartly, and very communicatively. Its not the cheapest, but you’re getting every pennies worth. They will usually have your car back in your hands with a full days turn around, 2 days max. Ive never taken my car to them for the same reason, it always leaves their shop better than it came there and it stays that way. Just as importantly, it seems as though the employees are happy with their boss, and that speaks volumes.
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July 2024 by joe horwath
I took my 87 Ford into the shop to get worked on and the guys did awesome! The repair only took one day and the communication was great. I appreciate how simple they made the process and how great the price was! 10/10 recommend to everyone.
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March 2024 by Lauren Newton
I had an emergency this morning where the plastic came off under my car, i called them they got me in same day! No charge either!! They were all super nice and i was there for maybe 20-30 mins! Really great service!! Thank you guys again!
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March 2024 by Maili Holt
I just moved to the area and had no idea where I was going to go to get my car checked out. I read a review from someone about this place and I am so glad I tried it out because they were friendly, helpful and quick! I will definitely be coming back!
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March 2024 by DOTapproved
Very friendly. Answered all my questions in a way that I could understand. We were taken care of in a timely manner as always!
A+++
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January 2024 by Grey Hansen
Awesome experience! Great work with good people! Will definitely be coming back for all my auto needs! Highly recommend.
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January 2024 by Emily Thompson
The guys at the shop did great work at a great price!They are very honest and helpful. I appreciate them making my car repair easy and quick.Services: Transmission
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January 2024 by Ryan Marshall
Amazing customer service. Fast, efficient and thorough. Great turn around time with great communication on progress.
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November 2023 by Nick Taylor
Great service helped us out in a pinch will definitely return here in the future
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November 2023 by Chad Burchnell
I was broke down and they did not hesitate to help get us up and running when everyone else turned us away thank you so much
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November 2023 by Adam Bennett
The team at John Pierce Auto Care is knowledgeable, professional, efficient and fair and I would recommend this facility to anyone needing basic auto care or extensive engine work. Took my truck in for brakes and asked about an intermittent smell of burning oil while it was there. The staff here was able to track down the cause of the smell and offered a repair with other suggestions while they were already deep in the engine and at the 100k mile mark, but left the decision up to me whether or not to complete based on my budget and comfort. I elected to have them complete all suggested repairs and have been very pleased with the results. When I was in need of new tires for the truck prior to the upcoming winter, I contacted the shop and had a very good conversation about what I wanted in my new tires and what my driving habits required. I was presented with 3 good options based on their expertise and set an appointment to have them mounted that was quick and painless. I am very pleased with my new tires and plan to continue using this shop for any other auto issues we may need.Services: Tires
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October 2023 by Daniel Bidlack
I have a grievance with the service provided to me by this shop. At first I enjoyed the service and the staff seemed friendly. I brought the car (2018 Toyota Corolla) in 2/21/23 to get my front brakes replaced. I had pads and rotors replaced as I was told the calipers were fine. My mileage was at 176,620. I got my car originally at 69,438. My car was a dealer car leased out as a company car before I bought it. Even had the maintenance records in the glove box. No mention of any brake replacements. Now there definitely could have been that’s true. Even if there was a replacement before I got the car that still means I got 107,182 miles out of the brakes over the course of a year and a half. I keep very detailed maintenance records and I know for a fact that I personally have not replaced brakes on this car before this instance. Full transparency I do rideshare driving for a living so my car does take a beating. Even so, there’s no reason why when I go to get my tires checked in September 2023 at another shop I deal with that they tell me I have no front brake pad left. They investigated further and concluded that there slider pins weren’t greased. Further evidence was the uneven wear between the front left and front right. They showed me all this, I tell them that’s impossible because my brakes were just replaced this year. So this set of brakes from John Pierce only lasted 42,711 miles and 6 months!! To say I was pissed is an understatement. Sure it’s entirely possible it wasn’t the techs fault. It’s possible the pads were bad parts or the grease was bad grease. But nonetheless it’s infuriating that I go from getting over 100,000 miles out of a set of brakes to just over 42,000. A year and a half compared to 6 months. Mind you the entire time I’ve had this car I’ve been a full time rideshare driver so that’s not a contributing factor to the glaring difference in longevity. To add insult to injury an oil change was done by this shop in July and I asked the brakes be looked at as I could feel some grinding as I slowed the car down. I was told the brakes were fine.I did receive a call after posting my original review. This is an edited version as the first one did have strong language as I was mad when I wrote it. So I admit it wasn’t a fair review the first time around. I have also added details and context. The call went about as can be expected with any other shop complaint I’ve had over the years. It wasn’t their fault had to be my driving or something else out of their control and i was said to be bad mouthing the shop. This is why I didn’t call before posting because I’ve been down this road many times and didn’t think the call would make any difference. In fairness they did offer to make it right and replace the brakes. I advised them that because the trust was already lost I didn’t want them to do the repair. My trust with shops is thin to begin with as over the years I’ve been lied to, parts stolen out of my car, invoices fabricated, billed for work not done, etc. So that’s a huge factor in why my trust is so easily lost. I will work with one of my other shops I deal with to do the repair. At this point this shop and I’s business is concluded.
