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February 2024 by Jake Gabbard
Fast service and great knowledgeable staff.
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January 2024 by Of Diamonds
It was the best experience ever and the employee that helped me was so nice and very knowledgeable about any answers I needed.. 10/5 stars
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December 2023 by Chris Baer
BUYER BEWARE: This company had a technician come to our home to install internet while my fiancé was home, their policy is that they won’t touch or move any furniture so that they don’t damage anything, however the tech that showed up moved my entertainment center not realizing it was in 3 pieces and not 1, knocked candles and wax all over our TV and floor, left a crack in our entertainment center. I filed a damage claim and they never got back to us. Omar an outstanding tech they had, took pictures when he came out to replace the 1st tech and documented the damage. Never heard back from them about the damage and then they sent us to collections over $50 that we refused to pay until they satisfied our damage claim. Bad business and unprofessional. Go with a competitor.
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November 2023 by Michael Lesley
These people here are a bunch of scammers. We got phones in August and we're charged as many unnecessary extra fees as possible. They put us on a business plan for some reason. They put on paper that we would pay $180 dollars a month and our bill has been $350+ for 3 lines since... This is a third party AT&T. So their practices are as shady as it gets. Just a warning if you plan on coming in. Find one that is not a trash dirtbag "Prime" retailer....
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September 2023 by Rochelle Spaulding
The staff at this location are very professional, helpful, and friendly.When I entered the store, there was a long line. One of the employees immediately told me there would be a wait and they would be fully staffed at a certain time.I left, came back at said time, and was helped immediately. The service was excellent, the employees are intelligent about the products and I had no issues at this store.
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May 2023 by Kathy Tullis
Hands down the best service!! Very friendly, fast ,pleasant with a smile. All my questioned were answered and showed empathy and care!! Absolutely recommend !!! Thank you for all your help!!
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May 2023 by kathy davis
Hands down the best service!! Very friendly, fast ,pleasant with a smile. All my questioned were answered and showed empathy and care!! Absolutely recommend !!! Thank you for all your help!!
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April 2023 by Jerry Moore
Jane Floyd was absolutely amazing. Her knowledge, technical expertise and compassion was over the top. She knew every aspect of setting up new phones for my wife and myself, transferring our apps and data from our old phones, and resolving all of our questions and problems quickly and efficiently. Thank you Jane for a wonderful experience.
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April 2023 by Renee Lamont
Went to store to upgrade my IPhone. Logan was a delight to work with - very personable & informative. He "multi-tasked" between me and another customer and was able to keep the process/download to my new phone very quickly. Made everything go so easily - Thanks Logan!
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April 2023 by Megan White
Went in with my mom yesterday to switch from Verizon to AT&T. Jane helped us out so much! She answered all of our questions and then some.. she was also able to get our bill down so much lower than our Verizon bill. Jane went above and beyond for us and we left happy customers. Highly recommend!
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March 2023 by marut sut
We had a great experience at the store with Jane, who addressed all our queries with patience and friendliness. She was very professional and very knowledgeable. We appreciate her help and her service a lot.
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February 2023 by Zach Dodge
Jane was very professional and knowledgeable. She helped me pick out a couple cases and had an answer for every one of my questions. She may have convinced me to switch providers and join the AT&T family!
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February 2023 by Lynda V.
We were very patient and friendly - we had three phones that needed to be upgraded. They were great when it came to selling them. They had to be ordered, so they assured us they would call us when the phones came in. They never did call. We stopped there for the 1st two phones and thought we got in before they had a chance to call. When the 3rd phone never arrived, we went in to check and they said, "oh, it's been here quite a while." When I asked why they didn't call they basically said they didn't know. When I complained, the response was "you got it now". She seemed upset that I didn't think it was right to lie to a customer. We need another phone - will NEVER go back ther!
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January 2023 by Peter Bush
Cannot adequately express our appreciation for Jane Floyd's assistance. We hope we are properly set up for the next 6 years as we were at our last visit. Please keep that store there as it is invaluable to us. We've always found it excellent peter Bush
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January 2023 by Curtiss Veldman
Jane at the Fairborn store was unbelievable. I have been trying to get my billing straightened out for 2 months. I came into the store today, which isnt even the store I got the phone, and Jane fixed everything. She stayed with me while I talked to customer service, she fixed my AT&T app and also combined it with my AT&T Internet so it's all right there on my phone . She was extremely knowledgeable and very Professional in Addressing and fixing all of my issues. She explained exactly what I should be paying and what I was being overcharged. I would recommend anyone to come see Jane if they have a problem. She is great. By far The best experience I have had with AT&T.
