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April 2024 by Shelly Conner
They don't understand when someone tells you that they will call when they need supplies. You have 3-4 people calling all week, till you have to yell at them to stop calling every day. It was nice, before they sold their call center to India.
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April 2024 by Shashawna Walker
By the time I left Cleveland Clinic Foundation, they still couldn't get my prescription filled. They're really slow. I wouldn't recommend this pharmacy to anyone!!!
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August 2023 by William Anderson
They remind you about refills on cpap refills
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July 2023 by Shayna Bach
Calls go to VM. Poor return call time. General extension left with yet another VM. There is NO local office number I could find on the web to make an in-office appt for a broken CPAP machine. I use this company directly for our patients & will discourage them to find another DME company.
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May 2023 by Pamela Meyers
The level of customer service is VERY dissatisfying!! I received a package of supplies that I needed to return. After being told to just drop them off I spent an hour in front of the building. While on the line with customer service emailing the location and offering NO solution to the issue. Finally a VERY KIND employee showed up and I followed her to her car and asked if she could possibly help. And help she did!! Otherwise I would’ve been paying to return a package to an office where people are inside and refusing to give any help.
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April 2023 by Diane Henderson
Took very long time to get ahold of them on the phone. Once I did I requested delivery after a certain time and they totally ignored my request after they said ok. Not happy with this experience. Have been ok in the past.
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February 2023 by Laura Lamberson
Tried calling this place, it’s terrible ?. Hardly ever anyone answers the phone. You listen to the voicemail more than hearing a actual voice. Customer service is terrible!! After all the customers brings the business to them.
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October 2022 by Jim Franz
They need to put on their web site that this office is closed to walk in customers. I drove 20 miles so I could pick up a new filter and update my insurance information.
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August 2022 by L B.
Very difficult to arrange a pick-up of a bed. Time is scheduled at the convenience of the company and then not adhered to. I have been trying for two weeks and they screwed it up today.
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June 2022 by Kathleen Forst
My daughter, who is 29 years old and has no medical issues just received a bill from this place. I have never heard of them and neither has she. She has full medical coverage and doesn't have any medical conditions at all. This is very frustrating. I will call first thing in the morning, but someone is obviously using her name and address for something.
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March 2022 by Amanda R (Lady Googoo)
Funny how my review "disappeared". STOP CALLING ME!Edit: They finally stopped calling.
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December 2021 by Elle M Ennopikyu-Arestiyuvi
Funny how my review "disappeared". STOP CALLING ME!Edit: They finally stopped calling.
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September 2021 by Larise Swanson
its a good company
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May 2021 by Marjorie Spanulo
I have been having "noise" problems with my new CPAPwhich replaced one I had been using since 1995 or so. I have taken the machine in twice. Dawn found no reason for noise & computer gave it a green check. However nearly every morning between 5 & 7 a.m. I am awakened by a rumbling noise through the hose. I have AFIB, just had an aortic valve replaced & a Watchman implant. A day or two ago, I heard, felt the noise & it was in my chest aimed at my heart. Today I woke to quivering lips & a rumble in my chest. I do not know where to turn for this "gaslighting" problem. Next is Philips Respironics.
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July 2020 by Kimmie 333
Fast delivery
