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February 2024 by taunn x
The older white Lady attitude isn’t great, needs to learn how to speak to people.
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July 2023 by Angela H
I was made to feel like a criminal when I went inside this branch today. My debit card was cracked so I asked for a new one. I also filled out a withdrawal slip for a large amount of money for a car repair. The teller told me I had to sign the slip again because my signature didn't match the signature card on file. She had my license and I pulled out my social security card that also had my signature. She said I had to sign again because of the amount of fraud they have experienced and repeated my signature did not match. I was sorry to hear that, but that has nothing to do with me. My signature was the same the second time I signed and it matched my license and social security card signatures. I pulled down my mask so she can see my full face. She told me that was not necessary. I asked her was it because it was $500 of my money? Was it because I'm Black? I complained to the manager who said he would talk to her after the customers were gone and repeated the same story about fraud. That is not enough. I felt so embarrassed. I will never go inside that branch again. I'm making a formal complaint with the corporate office also. Maybe it's time to choose another bank that won't treat me suspiciously when im withdrawing from my account. Do better PNC.
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July 2023 by James Seward
I was in the branch this morning and the teller who waited on me was Tia she was very professional and met the needs that I needed addressed.
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July 2023 by Angela Hulett
I was made to feel like a criminal when I went inside this branch today. My debit card was cracked so I asked for a new one. I also filled out a withdrawal slip for a large amount of money for a car repair. The teller told me I had to sign the slip again because my signature didn't match the signature card on file. She had my license and I pulled out my social security card that also had my signature. She said I had to sign again because of the amount of fraud they have experienced and repeated my signature did not match. I was sorry to hear that, but that has nothing to do with me. My signature was the same the second time I signed and it matched my license and social security card signatures. I pulled down my mask so she can see my full face. She told me that was not necessary. I asked her was it because it was $500 of my money? Was it because I'm Black? I complained to the manager who said he would talk to her after the customers were gone and repeated the same story about fraud. That is not enough. I felt so embarrassed. I will never go inside that branch again. I'm making a formal complaint with the corporate office also. Maybe it's time to choose another bank that won't treat me suspiciously when im withdrawing from my account. Do better PNC.
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October 2022 by Chasity Strawder
Very long wait in line to see a teller. One teller was training another teller. When I finally stepped up to do my transaction, I was told I couldn’t get the quarters I needed to do my laundry. I wouldn’t visit this branch again. It seems to be very understaffed. I think PNC has taken a plunge in customer service overall.
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August 2022 by Tina Affum
I'm a teacher and I'm trying to teach my students about it's about banking. This is the most unhelpful place. They couldn't give me any information about opening a checking account for Students. The point of having an in-person branch is that it comes with a personal touch. I was advised to go online. The sad part is this used to be a great branch a few years ago.
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June 2021 by Jane D
Dave is extremely helpful, polite, and kind.I appreciate.Thank you, Dave.
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March 2020 by Ray B Shots
I love PNC but every time I have an issue with the account this particular branch gave me ready to close the account, and on 2 occasions the lady in the cubicle told me she couldn’t close it. First time I went to another branch and they fixed my account this time I wonder how they’re going to fix it since I can’t close it
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September 2019 by George France
Readily accessible and good service
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May 2019 by Thatcher Tan
I love pnc they take care all our accounts. They help us with balancing.
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January 2019 by Kevin Carver
Staff is nice and very helpful.
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June 2018 by Thuy Jones
Great branch and great service for business account. Mrs. Stokes takes great care of us.
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June 2018 by Cheyenne Smedley
Talk too much I come to do business not a social visit
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January 2018 by Key Jay
Very nice people, they just work really slow and have no sense of urgency at all. This is a busy branch all the time.
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December 2017 by Tân Diểm Thúy
Great branch and great service for business account. Mrs. Stokes takes great care of us.
