O'Reilly Auto Parts offers a mix of customer experiences. Many reviews highlight the store's helpful, kind, and polite staff, especially when resolving issues with purchases like batteries and wipers. Customers appreciated the hassle-free refund process and quick exchanges for wrong items. However, some visitors reported a less favorable experience, feeling watched or receiving limited assistance with installations. Overall, O'Reilly Auto Parts demonstrates a commitment to customer service, with staff willing to assist and rectify mistakes, making it a place where many customers feel valued, despite a few negative experiences.
Great customer service! I walked in at closing time and was not rushed👍🏼
November 2025
A kind young man installed my replacement headlight for me. It was very much appreciated.
September 2025
Overall for good experience..,.. this time all I got was wipers I got three of them each one of the wiper surgery different size The gentleman offered to put install them but he could not do the back one.... So I went home and did it......
