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August 2024 by George Gilbert
5 star customer service and communication.
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August 2024 by Barry
It’s so challenging to find reputable and honest car service, so after a lengthy search I settled on Confident Tire & Automotive Service. After having my car serviced yesterday, I am very happy to say that I definitely made the right choice! Friendly, knowledgeable, experienced, fair, honest, and reliable are just a few superlatives to describe Dave, his operation, and a staff that truly seem to enjoy their work. I purchased 4 new tires, mounted and balanced, 4-wheel alignment, and 4 brakes and rotors replaced, and the work was impeccable and completed ahead of time. I am a first time customer, but after this experience I will be back again (or as Dave says “I’ll see you when I see you.”) and will enthusiastically recommend them to anyone I know needing quality automotive service. Hats off to you, Dave, and the whole Confident team!
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August 2024 by Charles Grant
Been going here for years. Dave is great, he knows his stuff and is straight with you. He does his best to give you a fair price and keep you on the road.
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July 2024 by A.J.
Honest feedback on what needs to be done with the car, no pressure for extras, fair prices, and prioritizes what should be done first is you can't afford the whole amount of what needs to be repaired then they give insight to what is the priority repair. Always perform a full inspection and give you a heads up on what to expect it's starting to wear down or might need replace so there's no surprises in the future. I repeatedly have returned because of the thoroughness to detail and honesty.
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June 2024 by Anita
I really appreciated the courtesy service and quality of work in a pinch!
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May 2024 by Ash Allen
Dave and his team offer great service. Dave’s positive attitude makes dealing with car difficulties an enjoyable experience. They are a honest trust worthy shop that won’t over charge you or have hidden surprise charges.
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May 2024 by Bridgett Berry
Professional knowledgeable and efficient. Confident did what 2 other shops couldn’t or wouldn’t do. They identified and fixed my rear suspension in 48 hours. The previous shop had it for 5 day and couldn’t figure it out. I appreciate Dave’s transparency and keeping my informed through out the entire process. Will def return for future tire/suspension needs.
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April 2024 by Vanessa Williams
Dave energy was amazing approaching car issues as a woman is hard. He was friendly and knowledgeable not to mention had me in and out to still make appointments. Being new to town made finding Dave a easy feeling for my car needs. Prices is fair for the great service. Thanks Dave *auto dad
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March 2024 by dynchelful
Great place, Dave is very helpful
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March 2024 by Amelea Zamir
I just wanted to give some much deserved belated praise to the crew at Confident Tire, who are not only professional and easy to work with, but they ended up saving me a lot of money, while going above and beyond what a normal customer service experience would entail.
I travel often for work and I am out of town frequently. I went to go renew my license sticker for my birthday, but was told the E check technician that I would automatically fail due to a check engine light. i said that I would take the paperwork in order to show the time stamp to anyone who would inquire, but the situation ended up causing me a lot of stress.
The mechanic who I previously took my car to had retired and moved out of town, and the foreign car specialists had appointments that would be available more than a week later that I needed. I reluctantly took the later appointment, but I got nervous and tired of waiting, and so I took my car to the mechanics at Confident Tire, who my husband had been going to for a long time, and had a very good working relationship with.
I became very stressed because at that time, my plate had then expired, and I was very nervous driving to the mechanic.
They were very friendly and cracked several jokes, which broke the ice, and made me feel much less stressed. I showed them the paperwork from my old mechanic, and explained that based on a previous inspection, what I thought the cause of the CE light might be.
They took notes and brought out their equipment, and after checking the code, explained that they needed to make an inspection, if it would be okay to bring the car back and have the inspection done the next day, and order the part, etc.
The next day, they brought up the part on the computer screen (the one that I told them I thought it might be based on my previous inspection,) and explained what they thought the cost might be etc. I expressed interest in fixing the one offending issue, getting an Echeck waiver, then getting whatever else was potentially wrong with it fixed over time, because my top priority was to renew the sticker on the license plate.
The next day, when we returned to pick up the car, I was in for a surprise.
What actually happened was that my car’s computer must have been somehow throwing codes, because when they performed the full inspection, the check engine light was no longer illuminated. They explained that sometimes this can happen in the wintertime on my particular vehicle, and that they tested the car six times to be sure, and the check engine light did not illuminate.
They then went to the E check place for me and got the passing results, and handed them over to me and said “your complete total for today is 26 dollars.”
I was stunned. They didn’t have to do that, but they did it so that I could feel safe and secure while driving to the license bureau. I was also surprised by the price. My previous mechanic had charged me 200 dollars for a complete diagnostic, and had reset the car for the exact same reason last winter. It was amazing that I was out of the door for under 30 dollars.
They assured me that unless there was truly a problem, the check engine light would not illuminate, which was why they started the car and took it around the block to test if it would illuminate SIX TIMES, because they wanted to be sure that my CE light would not illuminate again.
If I could rate my overall experience with stars, I would rate:
10/10 stars for affordability
10/10 stars for transparency
10/10 stars for their professionalism
100/10 Stars for their Integrity, and for going above and beyond with excellent customer service.
That’s 130/40 stars.
Needless to say, I will be returning to Confident Tire for my car’s mechanical repairs and inspections. :)
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February 2024 by Dwayne Liddell
Quick work and very good service.
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December 2023 by Karen DApollo
Very helpful and knowledgeable.
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November 2023 by Yvonne Hannah
Dave consistently gives great service. My family and I have gone to him for many years. He is considerate, knowledgeable, and friendly. Keep up the great service Dave.
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October 2023 by Aaron Cain
Very good place to go for automobile repairs. Very honest people. And Reasonable prices and reasonable wait times. Al is great. The Mechanics are honest and good.
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October 2023 by Gloria Smith
Comfortable atmosphere. Professional and knowledgeable staff.
