O'Reilly Auto Parts is a store known for its helpful staff and good customer service. Customers appreciate the knowledgeable employees who take the time to assist with various needs, from recharging air conditioning to identifying engine codes. The staff is often praised for their advice on brands, sizes, and quick service, like replacing wiper blades. Under new management, the store has improved in customer satisfaction, drawing customers back from other stores. Many customers mention that staff members go beyond basic service, helping diagnose problems and guiding them through repairs. Overall, O'Reilly Auto Parts provides a helpful, friendly experience with the right parts and support to keep vehicles running smoothly.