-
August 2024 by The Blues Man
This place has went downhill so bad in the last couple years since the old managers left, store is always dirty now and Udrive cards seem to be down half the time!!
-
June 2024 by David Faxon
Went out for some ice cream, and a shake. The staff was friendly, the shake was awesome. I bought the ice cream for my wife, and daughter. They both liked it as well. Would recommend UDF to everyone
-
March 2024 by Grant Mink
Stopped in a couple nights ago to get ice cream. My girlfriend and I both were appalled by the unprofessionalism and lack of customer service plaguing this establishment. We stopped in a couple of months for the first time at this location. The same cashier was on duty and acted exactly the same both times. We gave the location the benefit of the doubt, but something must be said after this second visit. This person should never be in a field that is customer service oriented that involves interacting with customers. I almost felt embarrassed for the entire staff on that shift. I won’t be back.
-
March 2024 by Malcolm Hardy
Always great service at this location
-
January 2024 by Spence Spence
Stopped in here the other day and the girl at the register her name was Kritsten i think rang me out but her entire arm was down the back of her pants the entire time. I was disgusted. Another employee a girl with a bandana came out the back and saw the girl in her pants and she even looked disgusted and shocked. The cashier handed me my stuff and smelled her hand. I wish i was joking. I'm considering calling the health department because this is an ice cream shop/ gas station and having an employee so freely doing that in front of a customer tells me management allows that and I refuse to think I'm the only one to complain. She handles people foods and drinks. She could get people very sick.
-
December 2023 by hiih8u2
I'm very disappointed.. Friday, december 15th, 11:35 pm . Worst customer service ever. I called ahead to ask what time they serve ice cream till .. was told until close , I drove there, and they told me ice cream was closed . The stoe has gone downhill .
-
November 2023 by Marybeth Campbell
In the 5 years I have been coming to this store I have never had a bad experience. The store is always very clean, the employees have always been very friendly and helpful, smiling and friendly conversation....always stocked with what I am looking for. Great gas deals. I used to go to speedway all the time and got tired of my feet sticking to the floor. And UDF has great coffee, big kudos from me for this store.
-
October 2023 by Amanda Whitley
Brought my kids here for a snack and there were two employees a young black girl and young mixed guy and they were outside smoking marijuana and came inside the store and the smell so was strong I took my kids and left. Apparently I wasn't the only one complaining because a gentleman in front of me let the cashier know he was calling 911 and the cashier apologized and let him know she's contacted the manager. It's really sad you can't bring your kids to enjoy ice cream without the workers ruining the experience.
-
October 2023 by Livx Blue
I just wanted to say that marguerite is one of the nicest employees at UDF. She really goes out of her way to help customers and make you really feel like you are welcomed at UDF. She has wonderful personality that just shines. She is a good example of what great customer service should be at any establishment.
-
September 2023 by Jasmyne Cruz
Cashier is very rude.
-
August 2023 by Marty Morin
Had to pay with a 100$ bill lady at the counter shook her head. This lady was rude as could be. Both people in front said same thing leaving. Can't tell me it wasn't s black an white thing because the colored patron hot a "have a blessed day" I work an live in this town ill never nor recommend anyone dpending a penny at this place. This ain a rant u got video cameras look at your employee. Not another goes to this place.
-
August 2023 by Liam Batten
Unprofessional, employee has her dog behind the counter in ice cream serving space, yelling at customers to close a door, not going back
-
July 2023 by Alec Glass
said they were somehow out of chocolate ice cream and then i watched the guy make my shake and put it to the side for no reason, then proceeded to make several peoples shakes and give them out, then finally put a lid on mine and gave me what just milk at that point. horrible service, not coming back.
-
June 2023 by Brian Huntsbarger
They absolutely refuse to have items stocked yet they are there in the fridge behind empty slots. Last 3 visits, same deal. Done with this location.
-
April 2023 by Lisa Carrico
Marguerite has the sweetest personality....so cheerful!
