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“Around mid-September I walked into the Englewood Spectrum with a ton of equipment in hand and ready to abandon Spectrum altogether! After listening to my internet connection failure woes, Justin offered some really good advice to fix my issues. He stated that I was overloading the limits of my equipment. I took his recommendations for the system upgrades I needed to optimize my house size, number of technologies used simultaneously and speed requirements. I wanted try the upgrades first before writing my review. I am HAPPY to report that Justin's formula is working like a charm! I no longer drop zoom meetings, my security cameras do not have slow connections and my TV is not freezing up during my favorite shows.
Additionally, Justin and Chris from the Englewood location have been quite helpful with our service needs. My interaction with them both has been great. They are efficient, knowledgeable and show genuine concern for customers. The store gets a bit busy at times, but the wait is not extreme.
Please pass along this commendation to Justin for his stellar advice and professionalism. Chris helped with coordinating an on the spot service call. As a result, these two employees exceeded our expectations and I wanted to make sure they were recognized. It's nice to acknowledge good support when received. Great job guys!”
“I completely messed up and went back to Chris B. feeling like an idiot. He took the time to help me and fix my problem even though he wasn't making a sale today. I appreciate the time and energy that he took with me. I definitely recommend seeing Chris at this location.”
“Outstanding service from Rony at 1625 n main st. He is expertly guiding me to Samsung A25, which has surpassed all expectations. Smooth process, great phone. Highly recommended.”
“They have a lot of deals & nice phone. They always keep phone on every class. From the really cheap phones to most expensive phones they have in stock. They never charge anything extra. Sam & Alex they both are really nice with customer.”
“The installer was great. The company not so much. Didn’t call or reach out about the original installer not coming they didn’t reach out to reschedule installation. Luckily the installer who did come agreed to come at the end of his day when he was done with his route which ended up being at 6 pm when my window was 8-11 am.”
“Talked to a guy name Ira he was super friendly and helpful. He took time to talk to me about my existing account and showed me options for upgrading my phone. It was nice to not feel like a burden to the sales associate went you walk in to the store for once.”
“Just replacing my screen protector. Got quick service. Free removal of old protector, and installation of new one. Much better service here than any other Boost store I've been in.”
“Seems to be ok. It does seem weaker in my bedrooms than where it is located in my living room. Besides satellite internet, it is my only option so I am grateful for it.”
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“went and got a box combo marcus jordan at this location was a god send was able to explain everything well for me. he must be the MJ (michael Jordan) of that location. great customer service. kaylah C. was great 2.”