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September 2024 by Karen Wilson
If you need an early morning appointment you have to book weeks out. The waiting room is just as busy at 6:30 as in the afternoon. They also were only calling patients back about every 10 minutes. Then once I finally got called back and was in the room, she put the Tourniquet on my arm so tight it left a huge red band around my arm. Also, the phlebotomist didn’t have me verify my information on the tubes.
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August 2024 by KLX300RMIKE
Not enough phlebotomists for the number of customers. Been here several times where there was an unacceptable waiting time. Today I have been waiting for over 50 minutes and still haven't been called back.
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May 2024 by Brandon W
The main lady at the front desk was as rude as they come. The way she spoke to people was embarrassing to be a part of. I wasn’t even a patient. I was waiting with my wife so I heard every interaction she had with patients on the phone and the people in the office. I hope someone sees this and takes action. We have to do better at being decent human beings. DO BETTER COMPUNET!!
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April 2024 by Dorothy Brown
I am posting out of concern for others. I was awake at 4am thinking about my experience at the Englewood Lab. The phlebotomist must have been new as she literally said.she needed to stop the blood flow when I complained the tourniquet was too tight. I had to place two fingers under the tourniquet when she repositioned it because she tightened it too much. I did not realize until hours later that she did not prep the skin with an alcohol wipe before she stück me, I was trying not to pass out from the tight tourniquet. Nor did she invert the purple top tubes so I hope the blood didn't clot.
I am immune compromised so as I thought of her careless technique I got out of bed and took an antibiotic in the hope of not getting septic. Another person was in the room, but she was preoccupied with the computer and wasn't paying attention. It is not a good idea to not prep the skin before puncturing it. I hope she was more aware with other people, and I pray I don't get sick. This is a good lab, and the staff are pleasant.
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April 2024 by Kim P
Lab staff is great. Front desk workers couldn’t care less about helping older people who don’t know how to use the tablet to check in. Not enough staff for the number of people needing tests. Waited an hour for a simple blood test.
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January 2024 by Denise Davis
Always courteous and professional.
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January 2024 by Shirley Fisher
The staff here are great. And friendly. They have a works of patience. The offices are all clean. Some days you may have a bit of a wait but you can always schedule your appt
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January 2024 by April Allison
Check in is only with one tablet and an old woman can’t do it and we all must want in line dozen of us! The stuff is not willing to help at all, chatting enjoying themselves terrible. Some folks are not familiar with it. If the human would not help, at least have more than one tablets ready! Waste of time in line standing
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November 2023 by Clinton J Randall
Little bit of a wait but staff is very friendly. If you gotta get poked CompuNet is the place!
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September 2023 by Linette Swint
Visit this clinic today and Adrian front dest clerk was loud and rude to the Black people and the white people her voice was low and pleasant.
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April 2023 by Pj Judy
Clean waiting area, freindly service, short time waiting. Came in around 11am on Saturday.
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April 2023 by Bannie Oakley
Booking is a pain on SOLV but once there smooth sailing.
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March 2023 by Bonnie Bozovich
Usually pretty easy to work with. Sometimes long waits with no appointment.
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December 2022 by Natalie Karns
DONT WASTE YOUR TIME. B TEAM IS STAFFED ON SATURDAYS!Came all the way from Centerville on a Saturday bc they're open til 1pm. I called ahead of time and the phone line for that location said they are open til 1pm. The sign on the door says open til 1pm! I go up to the 3rd floor at 1230pm and the door is locked and lights out. I encounter another person leaving from the private door down the hall. I asked her if they were open. She said yes i just had blood work and theres still 2 others inside. She said they told her to leave from the back door. Great customer service. They wont care and im one person, but i hope im the one person that keeps you from wasting your time like i did!!!! I give them ZERO stars and if my doctor gave patients a choice on labs, I'd sure the hell choose the other lab!
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December 2022 by Alan Smith
Just the nicest and most professional experience I’ve had in a while. Keep up the great work!!!
