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December 2023 by Linda Weaver
I have been trying since July (5 months!) to buy a wheelchair for my dad. It seems NPL doesn’t really want to sell us one. I’ve been able to reach our sales rep a couple times by phone, but he always says he’s still working on it. If he doesn’t answer when I call, he doesn’t call back and also doesn’t return emails. I called the corporate headquarters to ask for help—they forwarded me to the sales manager who also didn’t return my call. Called headquarters a second time and no return call again. I guess I just need to use a different company—was really hoping this one would be willing to sell us one since we already invested so much time and money in getting doctor’s orders, paying an OT to help with the wheelchair assessment, etc. Guess we have to start all over again. I see the reviews of unresponsive service, but I don’t know how they stay in business with unresponsive sales too!
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November 2022 by Sam S.
This business has moved to: 13500 Darice Pkwy Strongsville, OH 44149
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August 2022 by Michael Glover
I have been trying for weeks to have my ? service I keep getting dressed the run around being told I'm in service when for the next day I get no calls no nothing
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August 2022 by Ken Tague
Have purchased 2 chairs and was ignored after each. now i need a battery and contacted them 3 times with no reply. Josh was my sales guy.Edit: Seems the boss had Josh call to fix things and Josh didn't like that I said yes you abandoned me, because my chair died twice crossing Rt. 58 in Oberlin after a week of waiting for a call back. At least Josh can say he called to fix it.
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October 2021 by Vicki Ciborek
Christy K. is the most professional NPL rep that I have dealt with. She is informed and responsive to all of our needs, is prompt and fair. Christy is genuinely the nicest person to deal with in respects to our wheelchair needs. I will always use NPL and specifically request to work with Christy again.
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July 2021 by Thomas Thorpe
Let me just start by saying Christy Kennedy is a rock star. She got me the best wheelchair I could have ever dreamt of. I was in the same wheelchair for 6 years and Outgrew it. With all the new Advancements in power. chairs I am now riding a Cadillac. Do not hesitate using Christy As your wheelchair specialist. You won't be disappointed. I know I am not! Thank you for all your hard work I know it wasn't easy!
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May 2021 by Bruce Foster
Christy Kennedy was out at my house today to adjust my electric wheelchair she adjusted what needed adjusted and answered questions she is very knowledgeable.
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May 2021 by Vicki Geis
Christy K. is the most professional NPL rep that I have dealt with. She is informed and responsive to all of our needs, is prompt and fair. Christy is genuinely the nicest person to deal with in respects to our wheelchair needs. I will always use NPL and specifically request to work with Christy again.
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March 2021 by Melissa
I contacted Christy Kennedy from NPL Home Medical about a power wheelchair that stopped working she told me she would stop and look at it. Her findings were the batteries were dead. Advised us both batteries needed replaced we paid $715.00 for 2 new batteries and chair still didn't work. The technician then notified the nursing home not the resident or the family who Hired them and was paying them that the joystick needs replaced. The new batteries wouldn't hold a charge either. Now they want $1,395.00 more to replace the joystick this was the problem from the beginning batteries were fine just not able to charge cause of the bad joystick there NPL technician advised me of Christy also promised a discount on the batteries because we purchased the chair directly through them after I looked at their website I seen I received no discount and the price she quoted me were the same exact price on their website. Then she told me she sent me a refund check which I never saw. This company is taking advantage of paralyzed people in a nursing home cuz their family are unable to be in the facilities right now due to covid. I sure hope they try to make this right somehow but I haven't had any luck as of yet.
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June 2020 by Elsie Krannich
Christy Kennedy is a true asset to NPL. She is approachable, friendly, very helpful and informative. I felt very confident working with her through each step of the process until I received my power wheelchair. A very personable and assuring experience introducing me into a life of more independence. Thank you Christy and NPL!!
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August 2019 by CMA
Failed to maintain equipment after many calls
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May 2019 by Shelley Rowbotham
Christy is AWESOME! Always answers questions and takes time with patients.
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April 2019 by tara kightlinger
Great customer service. Any time I have questions or concerns they always get addressed timely. I do not order custom chairs from anyone else.
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April 2019 by jill hanes
Josh has been excellent with answering questions, getting back to us in a timely manner, taking over with other problems we have and an economical way to solve the problem. His techs are awesome and so very helpful too! Love this company!
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April 2019 by Richard Geary
For over 6 years and through multiple facilities they have always delivered fast personalized customer service to our patients.
