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October 2023 by Bernard A.
My wife and I have purchased 6 vehicles at Jack Matia and Great Lakes Honda West. During are last purchase of a 2023 Honda CRV Hybrid made about 6 months ago we were told one thing from the sales manager but when we got to finance, we were told something different. One week after the sale, the sale manager called me and apologized for the mixup. He said he wanted to makeup for the mistake and asked me what accessory I would like free of charge. I told him I would like the Honda all weather floor mats. He said if I give him all 10's on the review that Honda would send me he would give me the mats. Of course, I have not received the survey from Honda. I feel lied to by the sales manager. Because of this, when our lease is up, we will be shop for cars at another dealership. I do not appreciate being lied to when a promise is made.
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September 2023 by J P.
Bought a used vehicle from them in January 2023 with only 65k miles on it. Fast forward to Sept. 2023 at 67k and the Vehicle has TOTAL ENGINE FAILURE. MY mistake is that I signed a AS is which I found in my paper work. Great Lakes Honda West will to no responsibility and will not do anything to make things right. From the beginning the salesmen were very un professional and pushy. On top of if they lost the title to the vehicle I purchased and couldn't get plates for the longest time. I would rate this dealership -5 points if I could. I am beyond upset.
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August 2023 by Robert Fort
Great customer service
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July 2023 by Pearline Y.
I recently bought a car from here and I love it! Sullivan Rogers and Renee Serino were awesome and happily answered every question I had with no attitudes. They were straight to the point and didn't talk any B.S, unlike the other dealership I went to.Renee was genuine and gave me advice and directions on how I can continue to build my credit up. It showed that they really care and want you to be able to enjoy your new car while paying comfortable monthly payments. I'd recommend everyone to come here! But just make sure you're respectful and have a good attitude when you come in!
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May 2023 by Becky M.
Horrible! I had to take my 2012 Honda pilot, 98K miles back four times (a total of 5xs to dealership) First time I came back, picked up, lights came back on within the week, brought vehicle back. While they had my vehicle they called me later that day with another issue, OK, fix it, hour later, another issue, OK, fix that, too, a third issue phone call and again gave the thumbs up to fix it. After having my vehicle for a week, it was done. Picked up and on my way home, lights came back on. Took back to dealership. Again picked up and on my way, lights came back on... Ugh back to the dealership. Left vehicle on Thursday to pick up on Monday. May 22, 2023 paid and left dealership. One day of driving, lights again came back on, did I say ugh already?? Called them and told me to come on in. Mara Carder tells me a lot more problems they saw before?? They had my car four times and not once mentioned anymore more problems, would have never paid over $1500 if there is so many more problems. She said they would do a diagnosis, while I am in waiting room with two small children. After an hour, I ask how much longer, she had no idea when they would be able to get to it. I wasn't spending any more money so I didn't have the smiles from the girl, she used to be when I was spending money. My car now is not a priority to get a diagnosis done on it. This should've been done already??? I was taken advantage of because they knew I didn't know about cars, but acted like I should have known, what was going on under my car when done. I had to ask for an itemized list of what was done. I needed one sensory done, according to the Avon discount tire & Conrad's in Elyria, Honda said they did all four?? Why?$? Today they said they had pictures and I asked for a copy of those pictures and they said they would email them to me, I called up, reminding Mara that she was to email me those pictures, she confirmed my email 4 hours ago & still no pics. This is the Elyria Great Lakes Honda service dealership. I see they have a two star rating, I should of done my research... but now I can only advertise my story!
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May 2023 by John M.
Customer service is terrible salesman I dealt with no longer there . Just a month after I purchased. Called dealership and now I can't get anyone to answer a few questions I have with car . Went to pickup plates said they would be at dealership May 4 2023 I get there and no plates no call saying anything . I called the Akron dealership to the answers to questions I had .
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February 2023 by Matt Lehman
Nick Abel helped us out with a great new van
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February 2023 by Ron M.
Things have changed for the worst since Great Lakes took over 3 years ago. Sad. Jack Matia Honda was much more personable. Profit only concern. Customer satisfaction and loyalty doesn't exist. Take it from there.
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October 2022 by Jessica H.
My husband and I found a used 2017 Sienna and the listing and description was falsified ! This listing was deceitful. The dealer has deceitfully withheld disclosing important repairs needed for this vehicle. We drove two hours to visit this dealer for this vehicle and both rear sliding doors were broken and the A/C has a broken blower. These items were only discovered within the 5 minutes we had for the test drive and the dealer was unwilling to repair or adjust price. We felt that this was very deceitful and no compensation offered for our wasted 200 miles of round trip travel. We had several calls with the salesman and never once did he mention these issues, and when he took us out to the van he said "Oh yeah, I should mention the sliding doors don't work with the motor" so he knew and didn't say anything. Then the A/C and Heat was the loudest grinding noise and didn't blow cold or hot. All he said was "well we did price this slightly below market value" and that's totally fine, but the decent thing would have been to disclose the issues on the ad and on the phone before we wasted 2hrs and many miles on a car that we are trying to trade in!!! I will be making this review everywhere I can find to warn people that this place is SHADY! SHAME ON THEM!!!
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June 2022 by Michael M.
We went here not realizing it had changed hands, we just thought it was still Elyria Honda. They had just bought it like 2 weeks before. Everyone was nice and they were still in the change over which we understood. We'd taken our other Honda here for service and we were happy so when we wanted another, we looked here. We found a barely used Odyssey right at the start of Covid in Feb 2020. Price was good and the car was in great shape... EXCEPT, the interior. It needed to be cleaned badly. So we left the van to get detailed and picked it up a couple days later. My wife drove it home. When we got home, that's when we noticed it hadn't really been detailed inside. That was disappointing. We still go back because the service Dept is great and they do an excellent job, hence the 4. We just wished they'd done the job they said they were going to do. But I do recommend them.
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November 2021 by Ahmad Q.
Honestly the reviews speak for their self I will never ever buy a car from them the lady I worked with was very rude and disrespected my friend for no reason and could not remain professional if you don't believe me go work with StephanieShe will hate you after 30 minutes of asking her questions and looking for a car God for bid that you have questions about a car that you're going to buy that cost $30,000 honestly I hope no one goes here I wish I read the reviews before I went
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October 2021 by Tvue311 ..
I was in the market for a 2021 Honda Ridgeline and was in contact with about a dozen dealerships trying to price out the perfect vehicle. The ones who quoted me prices above MSRP, I thanked and moved on to the next dealership. There is currently a computer chip shortage which has affected the production of new vehicles. A lot of dealerships were taking advantage of the situation and marking up their prices -- but they were honest about their greed, which I can respect. I get it. I didn't leave any of those dealerships with a bad review. But THIS dealership? Their insincerity irked me tremendously, so I've decided to leave this review as a warning.I was working with a customer service representative who was perfectly pleasant. I told him what I wanted, asked for pricing, gave him my list of wants/needs and, most importantly, advised I did not want any dealer add-ons. He gave me a quote with several dealer add-ons, including $900 in paint protections. I advised him again I did not want any dealer add-ons. I told him we can move forward with the sale if he is able to take those off. After doing all the legwork, he handed me off to a salesman (who I'm not going to name because I'm sure he was just following orders). The salesman basically said: Tony, we are an honest dealership. Every other dealership is marking up their vehicles over MSRP, but we are not!! We respect the customer too much to do that! What we have done instead is add a paint protector for only $900 [along with other insanely overpriced dealer add-ons]! You're not paying any extra markup on the sticker price, especially with the limited chip and vehicle supply! You are paying for things that will benefit you only! You should be glad we're giving it to you for MSRP!I advised I did not require the paint protection and was not going to pay $900 for a service I did not ask for. I agreed to certain things, such as the mudguards, but not for $200. I advised the exact same mudguards were for sale online for about $80, but I'll give him the benefit of a doubt and pay $120 -- which I think was reasonable since I can put those on myself. The salesman told me it was already done, and he was unable to do anything about the pricing. Okay, that's fine. I kindly thanked the salesman and told him I was going elsewhere. He asked me why, stating SEVERYAL TIMES I was getting such a good deal. And now I'm irked. Really? Do you need me to say it? So I pointed out -- yes, the dealership was not marking up the vehicle's MSRP, but they were throwing on unwanted and unnecessary dealer add-ons at insane prices and stating those add-ons are for my benefit and not negotiable. I'd rather have a dealership be upfront about their dishonesty and say "Hey, we're going to take advantage of this vehicle shortage and make you pay above MSRP," instead of being sneaky about it and say "we are NOT LIKE THEM, but you have to pay for all of these extra things you don't need or want -- and you have no choice because there is a shortage."After I called the salesman out, he told me he was able to remove the $900 extra service -- but it already left a bad taste in my mouth. I went out to Apostolakis Honda in Cortland, Ohio (about 80 miles east of this dealership) and bought a brand spanking new 2021 Honda Ridgeline for BELOW the MSRP. Check out their review! Be weary of Great Lakes Honda West!
