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April 2024 by Travis Hodapp
Service took a little long but I was still satisfied...
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March 2024 by Melissa Tippie
I qualify for an upgrade. Its cheaper to get it online then in store. They lie to get you to come into the store then tell you that you can not activate your own phone becuase they need to make 35 bucks off you to do it. I came home called corporate and they are pure liars. Horrible service. Just go online to boost for all your needs it will be CHEAPER!
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February 2024 by Sarah Bellum
All 3 employees were rude, and did not want to help. Instead of trying to do anything remotely helpful they treated my aging Mother like she was ignorant. Wouldn't even pick up her phone and look at it. Hands down the worst service I've ever seen. They all 3 acted like they were annoyed we came into their store. Sorry that's where Boost customer service told us to go, she refuses to even use Boost now.
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July 2023 by Darryl Leyes
Awesome friendly service since new owners. Very helpful comfortable atmosphere. Perfect job installing my case and protector on my new phone .
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July 2023 by Tabitha Stapleton
I am writing this review on the service itself , I have been with boost for years and never had an issue until lately. I don't get messages until the next day I'm not sure what's going on with the messaging here but I've talked to many people who have already switched from boost and I'm not far behind them. I refuse to pay $140 a month for services that don't even work properly. Something should be done or you guys are going to slowly continue to lose more people.
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March 2023 by Nick Haze
Consistently in the worst customer service I've had in Ohio. It's usually a young kid behind the counter with a ridiculous top hat, he doesn't pay attention to details whatsoever. I bought a phone and case from there and asked him if he would mind installing the screen protector and he got a huge hair stuck underneath it. I got home before I realized it and drove all the way back to the store and asked him to put a new case on, and instead, he acted like he opened a new box, attempted to pull out the hair, and failed before putting the same case with the same hair right back on. Then, he made multiple errors in my information including my name and email , so now not only do I not get a notification before my plane runs out, but I also can't reactivate it from my phone because it sends the code to the wrong email address. He said there's nothing he can do to fix any of it, I asked to speak to his boss and apparently he and his mother run the store.For the love of God, DO NOT do business with these people! You'll thanks me.
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March 2023 by Deanna Perkins
Big issues since Boost forced it's customers to switch to their new app. This store didn't seem to really care about my issues. He gave me my phone back and said, " I don't see any problem's". I had to open phone and show him where the problem was and again it was like, I don't know and just gave me a look. The other guy just kept talking and was not listening to my concern about my phone and that I can't use it. Boost took 2 payments out of my account but they can't help with that. I have to call Customer service, wait, wait, wait some more. The gentleman on the phone was knowledgeable and helpful but I was told it would take up to 20 days to reimbursed! What a nightmare, no help, my son finally figured out a solution to help me. If he had not figured it out, I would just have to get a new phone , leave Boost in the dust and move on.
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October 2022 by Harmony Weireter
The ladies in there wanted me to pay an extra $4 instead of letting me pay the $40.10 that I owed on my account they wanted me to pay $44 for whatever reason they were no help and very useless
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March 2022 by Tricia Richardson
Always friendly and helpful employees, have never had any problems doing business at this location.
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December 2021 by debbie pickett
Wonderful and helpful people they are very honest and up front with what best fits your needs and price range.Go to Boost Mobile for best deals
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October 2021 by Fran Straszheim
Customer service was awesome n didn't have to wait long to make 2 changes to my acct
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August 2021 by Paul Davis
Nice people but their coverage at my home would not work well.
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August 2021 by Karen Krull
Mark is the bomb. Other employees,ok
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August 2021 by Stephenie Moneymaker
Gets four stars now instead of three.. thanks to Catherine, love her!! She's always there to legitimately offer help instead of finding little things to charge extra for
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June 2021 by Savanah-Autumn Davis
They were very good in setting up my phone in the new case. They were very nice and welcomed me with open arms. The price of the phone case was very appealing, so I bought one. The case fit my phone very well. So check them out.??????
