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February 2024 by ACDC FAN
This goes for all stores. I called the store to confirm they had a specific recliner and sofa. They only had the sofa. I called another local store and they had the chair. I was going to pickup with my truck, but then stressed one would sell before I could get there. Didn’t want to be searching for matching furniture. So I ordered both items online immediately after I got confirmation from both stores of availability. They didn’t hesitate to take out my 900 plus dollars, but I received 3 emails. One to confirm my order. Two was cancellation of the orders, chair and sofa, because of insufficient stock. Which I confirmed with the associate at each store previous to the order. Later in the day I decided to try again. Same thing, placed order, took another 900 dollars. Only to be cancelled again. I called customer service and complained. Only to have 3 different reps not seem to listen to me. Just acted dumb. And suggested I call the stores for availability. Which I explained that I did call the stores for confirmation of the items, and immediately placed the order. So I called and spoke to an associate at one store and they said that online could say they have 1, but it may be the floor model, which they don’t sell until they know no more will be coming to the store. Plus, online isn’t real time stock for stores. So, waiting for 1800 dollars plus to be refunded to my credit card in the next 10 days. Why have online shopping if you don’t get what you ordered. It’s like we order, not receive it, but we are loaning them money for 10 days. Over 1900 dollars and a headache from blood pressure later. I’ll just shop at a furniture store local. I would rate negative stars for the online and customer service. Stick with in store shopping.
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December 2023 by Tracey Zoudali
Very excellent prices very affordable products
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December 2023 by Keaton Vega
Loaded my furniture wrong after i told them they were they said "well its how we load all of them". Well piece of the couch fell out of the truck. They also had as back down a loading dock made for semi trailers to load it around back in a dark alley and had us waiting while there were several suspicious characters hanging around the alley.
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November 2023 by Danielle Lindsay
Find the most pretty household things there! Love it
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August 2023 by Edward Seiter
They had exactly what I needed
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August 2023 by smiley maria
Felt like I was in a time machine with the music & old throwback stuff they had on the shelves. Alot of the items were on sale, it's a very comforting store.
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July 2023 by Robert Parker
Decent store, all the spring and summer is on clearance right now. Some good seals
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July 2023 by Mary Chuey
Had what we wanted in curtains and at a really good price.
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June 2023 by Diana Snyder
The big lots in east liverpool ohio the store manager is rude and not helpful acts like its his money and furniture all. Over $17. On a floor model that was on clearance..After i spent $1200. At big lots (in Bridgeville pa they were great ) and was looking to buy more furniture dining room set and bedroom set in about a month Not at east liverpool.. my money spends anywhere but there in east liverpool.
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June 2023 by Phil Faulkner
Some reasonable priced itemsI enjoy shopping there
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May 2023 by Marley
Staff helpful, good variety of products
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May 2023 by John Scott
Found a good selection of items at a great price. Staff very helpful and professional.
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April 2023 by Mike Peace
Excellent selection... friendly helpful service. A Rroutine stop for all my needs
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February 2023 by Heather Benton
Lots of deals on various items. Furniture to cleaning supplies
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February 2023 by Kimberly Tarzia
Very nice inside employees are nice also
