-
February 2024 by Brittany Aberegg
Leticia did such a great job! She was very kind and thorough, hitting all the spots I needed work on. Definitely will come back to see her in the future!
-
February 2024 by Chelsea Cerimele
Had an 80 minute illuminate facial with Lynn and it was fantastic. I had been suffering with really dry skin and it provided so much relief to my skin. Can’t wait to come back!
-
February 2024 by mallory sauer
My mom and I have been getting a massage and facial here for the last three years on New Year’s Eve. I called and booked in September and spoke with the staff about what exactly we wanted and on the day of our appointments we did not get anything described in the booking. Every year it gets worse, this past year (2023) will be our last at this spa. We both booked 80 min deep tissue massage and were very dissatisfied with our services. For me personally, my massager was clearly sick, she was coughing and clicking a cough drop the full 80 min. She also did zero deep tissue work as requested. I would say she was using light pressure at best even when asking her to do deep tissue. My moms massage had a similar experience however instead of being sick her lady talked nonstop asking my mom for diet and weight loss advise. Both massages were awkward and put us in a place where we felt like we could not say anything. I feel like when we booked deep tissue massage, there is very little room for error in what is desired. We both also had cleaning facials they were ok. The prices of this spa make you think it’s going to be amazing relaxing but it was not, it felt rushed and awkward and disappointing we both paid over 500 $ to be dissatisfied.A manager did not reach out as stated below ??
-
February 2024 by Michelle Hegenberger
So amazing every single visit.
-
December 2023 by Suzanne Justice
I had to cancel my first appointment, but they were really nice and happy to help reschedule. I laugh at these 1 and 2 stars. All I can say, is ask for Amy! My sciatica is terrible and she knew exactly how to work on it. I wish I could take her home. I'm not the spa type person, so was actually really surprised at how kind every person in the place treated me. They gave me wine, and even a refill. I was more than pleased when I left! I love you Amy! ❤️
-
November 2023 by Sinthu Newell
Josh is the most respectful and well knowledged massage therapist I’ve had the joy of working with! As someone who had a horrific massage elsewhere I communicated this comfortably to him and he delivered. He freed up only the areas he was working on and communicated my troubled spots without me having to state it. He also asked what my comfort level was with pressure and checked in when I tensed without me having to say. He matched my energy effortlessly. He shared his observations of my own body and I left getting more info on my body’s needs. His natural passion for helping people is obvious.
-
October 2023 by Rachel Luckhart Olson
My first experience at Woodhouse and it was a good one! I booked a same-day 80-min poultice massage with Leticia (after seeing her name recommended on other Google reviews). I have had massages on cruises, at resorts, etc. and I can say hers was by far the best I’ve ever had. Matter of fact, the massage was so good that I nearly passed out after hopping off the table! Receptionist and concierge staff were also friendly, attentive, and helpful. I look forward to a return visit!
-
October 2023 by Floss G
I left absolutely furious for a few reasons.A friend and I were gifted the Signature Calming Retreat 110 min.The massage was nice. Nothing special (compared to other places I've been to, I'd call it average)After the massage I was taken to a 'quiet room'. The most awkward room ever!!I could not be there for more then 3mins was so awkward.Changed then went to the lobby.The lady at the lobby said I needed to checkout. Take note above, this WAS a gift.She then says it's $600++.!She goes 'oh there's a card on file'. The card didn't work (needed the owner to approve the transaction.Me, the guest had to turn around and pay for it. The other guest beside me was horrified!!!!Once my other guest left I tried to explain to the lady I did NOT want my other guest to know how much it all came to. (And I shouldn't have know AND paid for it!!)She kept her eyes on the computer and mumbles 'sorry'. I stood there for a further minute and realized she had no more to say.Now that I know how much it all came too I will NEVER be back.It was so so so so over priced!!!!!!!!!!!!!!!!!!!Save money and go somewhere else.
-
October 2023 by Samantha Twumasi
Beware of your belongings, if you can don’t take your purse with you inside, I had my purse vanish when I was done with my facials . I was so shocked and honestly if felt like they didn’t even care about the situation. Never will ever visit that place again. And here I was thinking of booking a spa day with my bridal party before my wedding in a week. Utterly disgraceful and disappointing.
-
August 2023 by Denise Kieffer
I have been to Woodhouse twice. Once for a massage and once for a pedi. Location is nice. The building and decor seem luxury until you get into the pedi room (of which I assume they have several as there were only three seats) which is very underwhelming, felt very closed in (small) and slightly unkempt. The nail tech was very nice and did a decent job. However, I believe I’ll stick with Penzones as I feel my overall experiences at CP are just better.
-
July 2023 by Brad Carson
Great experience. I like the quiet room. I generally like to get there 30 min early to change and pour a cuppa tea so I can relax before a massage.I wish the air was circulated or filtered better, but I know that contradicts the aroma therapy, temperature, etc... I would be cautious if you're trying to avoid airborne illness.
-
July 2023 by Samantha
I'm sure this is a great spa. I do, however, wish they would note the expiration date on gift cards. My husband bought me a gift card many years ago for Christmas that I didn't use right away. Young kids, pregnancy, Covid, work, and life in general just got in the way, and the gift card got set aside. It's my fault, but by the time I made it a priority to use it, the expiration had lapsed, and I was told over the phone that they would no longer accept it. The gift card states that "Any unused balance will remain on the card," which is a bit misleading. You should know that after five years, they will no longer accept gift cards. Busy moms take note!
-
April 2023 by Tanya Mace
The facial was fine and what we both expected. The massage... where to start... first, the therapist put an eye cover on and waved a strong oil under my nose. I had said no oils or scents as I hate them and react to them. She proceeded to discuss her personal life with all her bad choices in great detail with no encouragement at all. She was rough, did not massage any sore areas or knots out at all, and finished with another strong oil. Absolutely the worst massage ever for both my sister and me. Both of us did tell the front desk, with basically no response. We will never waste our time or money ever again at Woodhouse Spa! There are plenty of other great spas in the Columbus area. We did go the next day for great massages at Brookside Golf and Country Club. Ambiance is not as nice, but the actual massages were wonderful. Woodhouse Spa should be ashamed that they charge such exorbitant fees and don't provide great service. Instead of wasting staff to push the elevator button for us, they should provide the actual service that was paid for satisfactorily! We are easy people to please... so this was really terrible.Update: Kelly is the Manager, and she graciously called to discuss the experience we had at the Dublin Woodhouse Spa. I really feel like she heard and cared about our time there, and wanted to make it right. Personally, i feel like Kelly is the most valuable asset they have! She clearly loves the spa and wants it to be amazing for clients!
-
April 2023 by shawna r
Worst embarrassing experience ever, I was told to leave cause I had a vape an was under the influence.. Was told to leave because I was “under the influence” vape is at worst nicotine, to make matters worse mine was not even nicotine I wasn’t under any influence, I have had a stressful week I’m tired an wanted to relax, she then said I was vaping an it’s illegal indoors to vape. I didn’t see any signs that said that an no one said a thing when I was walking in to the elevator or being told directions, had it in my hand the whole time. I didn’t receive a notice that has it in the rules, I had to pay for a sitter, drove almost an hour in a thunderstorm, an got all the way undressed an naked laying on the massage bed and waited for 10 mins then pulled to the side an told by the GM Kelly That the services can’t be performed on someone who’s under the influence.. As I’m walking out I said this is crazy coming around the corner am I see Kelly an the worker laughing. I feel discriminated against idk if she knows me or what but I don’t know of someone ever being told to leave for a vape, no one told me I wasn’t allowed an when she informed me of this I said I didn’t know or I wouldn’t have but was still made to leave an extremely embarrassed, vapes are not drugs an made for indoors last I checked, Kelly also told me it’s against the law to vape indoors, when I told her that’s not true she then said well it’s against the law here, I have had some health issues an came here to release some stress an get my mind off it an it’s made it 10 Xs more worse.. I have severe depression and anxiety, I was so embarrassed I had to sit in my car for 15 mins to calm down, and when I asked for someone else to reach out to Kelly told me there is no one else only her as she smiled an walked away..
-
March 2023 by Shawna McEvoy
I got my mother a Balanced Body Massage for Christmas. We decided to have a spa day on Feb 24th. At checkout, my mother was charged extra for her massage because she had requested firmer pressure. So the therapist upgraded her to a deep tissue massage without my mother’s consent. I decided to call the following day to talk about the unnecessary charge however wasn’t able to get a hold of the manager. It then took me 5 days of calling with no response or call back. I ended up emailing the general manager, Kelly Jacobs on Friday 3/3. The manager had no interest in rectifying this situation but instead, placed the blame on the customer. It comes down to communication. I have never been charged for a service I didn’t request. If a client wants deeper pressure then the therapist should say it is an additional add-on fee. If that were communicated as an upgrade, I know for certain my mother would not have opted for it, knowing the service was a Christmas gift. She simply thought the therapist was giving her the choice of firmer pressure.Rather than reassuring me how this will be a learning opportunity for the Woodhouse therapists to be clear with service upgrades and/or credit me the difference, they’d prefer to lose future business. The fact that I am still dealing with this over a week later is inconvenient and distressing.
