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January 2024 by Montana Wilson
I was having such a bad day before my appointment, my son turned my car lights on and it died-had to jump start it, my number was wrong in the system so I didn't get the confirmation and my calendar had the time for the appointment wrong. It was such a bad day and I was so upset because I have TOS and need the relief. I talked to Jamie and she was so considerate, calm and polite!! She got my number placed in the system correctly and was able to reschedule me the very next day! I would also highly suggest their massage therapists as many of them are veterans in the industry that really know what they're doing and how to help you!
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February 2023 by Jake L
No availability and hardly ever answer phones
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December 2022 by Rachel Trout
If I could leave 0 stars I would. My husband and I went 2x, and scheduling was not only a nightmare, but the front office clerk was very rude and did not give enough information to make choices on membership costs. Later, I foze our accounts/memberships because we could never get in for massages on the 2 days we have open to go. I then chose to cancel entirely and they charged me for the next month's membership fees for my husbandand I, an entire month early. Yes, I canceled with a whole month's notice so this would not happen. It has now been 1.5 month's, I have still not gotten my money back from their mistake, and the manager is "never in the building, I'll leave a message." But I have yet to have an manager call me back. This is the worst place to go for multiple reasons. I suggest you go somewhere else.
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October 2022 by Marcela Salgar
Worst customer service ever. IRegret keeping my membership for more than 12 years. I decided to even keep it through COVID to support their business. A couple of months ago, after a massage session, I ended in ER because an injury caused to my neck. My physician gave me a letter that I passed to them stating that I am not allowed to do massages anymore. When I told them that I had eighth massages left to be used and they refused to reimburse the money for the sessions I couldn't use!!!. The “manager” said her supervisor would contact me, which never happened. Be aware everyone, worst customer service ever, and you could result dangerously injured if you get a massus that doesn't know how to do their job!
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April 2022 by Sydney Scott
I called on a Wednesday evening and no one answered-based on the reviews, I figured they were busy. The manager called me the next morning and told me they had openings. I was in back pain, and she made sure I was comfortable while I was filling out the brief paperwork. We chatted-she’s very personable, and she really cares about the clients and the staff. Fred was my massage therapist-also very personable and professional, always making sure the pressure was okay and offered an add-on to further improve my experience. It really helped! I ended up joining.
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January 2022 by Amy R.
FALSE ADVERTISING. I was so excited that I could get in on the same day for a microderm infusion plus anti aging eye, plus neck and décolleté. Samantha had me lay on the bed fully clothed (shoes on), and the service was complete in LESS THAN 30 MINUTES. She forgot to do my neck and décolleté. I called and the girl I spoke to explained that this is not a 60 minute service and does not include the hand massage and warm towels. The website says this is a 60 minute service. She offered to include the neck and décolleté in my next service but can only honor that at the Dublin location. This facial is priced at $200! Sorry, I will never visit this location again.
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December 2021 by Cynthia Stocksdale
John is a magician! Upgrade to the CBD if you you want to be more loose than you’ve ever felt after a massage!
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August 2021 by Tamya Crawford
Easy to navigate
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August 2021 by Trent Jarvis
Perfect as always
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January 2021 by Megan Casale
Professional staff, always clean, but better yet, BECCA IS AMAZING!!! I would be there every week if she wasn’t always booked. Always attentive to what I need, and communicates her thoughts for what I have going on every time. If you see an opening with her, take it!
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October 2020 by Kailey Harned
I had an appointment with Alexa for a microderm infusion. She did an amazing job, she was so polite and professional. I’m very happy with the results of the facial and how smooth and soft my skin feels. The entire staff here is awesome. Highly recommend
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September 2020 by Brooke King
Love getting a massage or facial here, monthly membership is totally worth it!
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August 2020 by Joey Hendrickson
I’ve had massages all over the city and the world. Have tried multiple massage envy locations. Aubry is the best deep tissue massage therapist in the city. He actively listens and is tune with the spiritual science and art. Highly recommend him — just don’t fill up his schedule too much because I need to get in there too.:)
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July 2020 by Jordan Fitzpatrick
Great staff and providers. Look forward to my next session
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June 2020 by Shayla Westmoreland
I will never in my life go to massage envy again!My husband purchased me a gift card for Valentine day last year.I made a few appointments that I had to cancel due to work and me coping with my anxiety being at it’s worse this year.However,I finally worked up the nerve to use my gift certificate.I called on June 15,2020 and was able to get a same day appointment with Rebecca.While at my appointment I had the receptionist check my card to make sure everything was good to go.To my surprise the card was at a $0.00 balance.I remember a while back I was asked to for my GC info.I thought that it was requested just to make sure the money was still available on the card.But apparently not.I was informed when I got to my appointment on the day of that it was used to pay Jennifer for when I cancelled.At that time I became frustrated because I was never informed that was the policy nor was I notified.While frustrated I asked to speak to the manager who was sitting in her office to the left of the counter the entire time.She steps out of her office and I then again went on to explain to her the situation .Her response was I heard what is going on but yes Jennifer did get paid although you cancelled.I was so in shock.So I asked still in shock with my high pitched voice ,Jennifer was paid 80.00 for a service she did not do?She said yes.I went on to ask her so what about Rebecca who is ready and willing to give me my massage today she’s not getting paid today.Not to mention Jennifer cancelled with me before but there was no penalty.So now extremely furious because when I asked questions she referred me to the website and their brochure.I explained to her that the GC was a gift and I never went on their website to check policies because I had already spoke to someone about using my GC.So I asked the manager for her supervisors number and she repeated well this is a franchise and she’s going to tell you the same thing.So I informed her that’s fine can I have the number anyway because this makes no sense.She goes on to ask me to wait outside because I was being disrespectful.How? So I told her no just give me the supervisor number and I would leave.She then continued to say no you can wait outside.I did not see a reason for me to wait outside so I said no again. Then she went on to tell the receptionist to call the cops because I was being disrespectful.I was going to wait around for the cops but after speaking with my husband he said that it wasn’t worth it ,so I left.I was just going to brush this off but the level of disrespect and the way I was treated was and is very distasteful out of this company!I’ve worked several jobs in Dublin and frequent the area often and have never been treated the way I was there EVER in my entire life.They have cameras there and everything was recorded.I hope no one have to ever feel the way I did on that day!Thanks a lot Dublin Bridge employees for your poor customer service and for treating me so Ugly!
