Liberty Tax offers expert tax preparation services and aims to take the stress out of income tax preparation. Customers can enjoy fast and efficient service by walking in, calling for appointments, or using drop-off services. The staff is known for their great customer service, with particular praise for Eva and Terry. Clients highlight Eva's hard work, attention to detail, and her ability to make them feel valued, treating them like her only client despite seeing them once a year. Terry also provides excellent service, keeping children entertained during visits. Liberty Tax assists with IRS questions, audits, and tax guidance, ensuring a smooth experience for all customers.