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September 2024 by jean sowers
Robin was extremely knowledgeable throughout my whole process. She knew exactly what type of frames styled my face and explained the different options with my lenses very well. I loved how she quickly compared pricing to help me get exactly what I wanted. She definitely made my experience enjoyable!
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August 2024 by Greig Douglas
Melissa did a great job of adjusting my glasses!
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July 2024 by Kashvi Banerjee
"Melissa is really friendly and helpful. She works so hard, and I saw her constantly busy, but she still treated me very kindly. She adjusted my glasses, making them instantly comfortable. No wonder she has 30 years of work experience!"
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June 2024 by Nitin Arora
The employees there are very experienced, I think they've all been working there for almost 5 years. They took the time to help me pick out glasses. I'm a very unsure person but they could make fast decisions for me if they liked how the glasses looked. They were so confident, up-down-left-right making sure I looked good at all angles. There attention to detail doesn't stop at picking out glasses, when the glasses came in they found two small marks that looked like it was a part of the frame design, all the employees took a long look and they decided to reorder the glasses because they felt the marks were not part of the design. It's amazing how they notice so much detail. I'm glad I went to Macy's because I've never been helped so much before.
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June 2024 by Xavier Drehwing
Glasses
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June 2024 by Theresa Butler
We had a very good experience today. The staff was very nice, Dr Kinross was very kind and thorough and robin did a great job educating us about the glasses we got and the process of making and sizing. We are definitely coming back for all of our vision needs as well as recommend to all of our friends and family.
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May 2024 by Ruby Giraldo
Melissa was awesome. Super helpful and very welcoming.
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May 2024 by Tia Sta.Maria
I went to this LensCtafter place at MACY’s in Tuttle Crossimg. Before I came, I called the day before and asked if they could adjust the frame of my prescription glasses. The lady I talked to said they do and it will be complimentary, because I asked how much.
Don’t get me wrong, I am willing to pay but I did not say anything.
Great! I went today, there were two people ahead of me and I was 3rd in line. I was told it will be a 15 mins wait. I waited, after 45 mins. I got up and asked another girl. She went to the manager herself and she told her to tell me to go to another LensCrafter somewhere else because I asked how much longer do I have to wait. I told her I am willing to wait if she will serve me next after she’s done with her customer. No promises made and gave me a lot of excuses!
Her name is Melissa. She should have not been a manager! A BAD example to her colleagues! No professionalism at all !!!
It’s a ZERO star for her. NOT going back to that place!!!
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May 2024 by TJ Roberts
Past customer, wonder if you can put new lenses , transition in my frames, and turn around time. Thx
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April 2024 by Katherine Hearn-Redon
scheduled appointment! Dr never showed after 1/2 hour. The staff was very rude! What makes Melissa feel I MUST buy glasses that don't lfit my face? customer service doesn't exist!.. I will not return
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March 2024 by Jalal Talukdar
Extremely friendly staff
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February 2024 by Ingrid Rocio Cadena
Super friendly at this location and I highly recommend them!!!
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February 2024 by Carolyn Dimond
The person at Lens Crafters at Macy's in Tuttle Crossing Mall was extremely helpful dealing with an issue with my glasses. She was very knowledgeable and spent a lot of time figuring out the problem and then sent glasses out to fix. Very happy with the customer service and the glasses.
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February 2024 by Rocio Cadena
Super friendly at this location and I highly recommend them!!!
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December 2023 by Erin
Maria was extremely kind and helpful. We were browsing and considering just getting a gift card for our son, but she was able to give us great suggestions and we ended up with a great pair of glasses. 10/10 would recommend.
