Kroger Pharmacy in Dublin, OH is committed to helping customers achieve better health through a range of services. The pharmacy offers vaccinations, prescription refills, and expert advice on health topics. Customers can easily manage their prescriptions using convenient online tools. While many reviews praise the helpfulness and professionalism of the pharmacists and staff, some mention that customer service has declined with new personnel. There are reports of long wait times due to understaffing and issues with the automated system, which can be frustrating when trying to refill prescriptions. However, there are also positive experiences highlighted, such as emergency preparation of prescriptions and excellent customer service from staff members. In addition to pharmacy services, customers appreciate the grocery pickup options, noting the freshness of produce and meats compared to competitors. Overall, Kroger Pharmacy aims to provide quality care, though improvements in customer service and operational efficiency are needed.
Great experience today at Kroger pharmacy. Brent was friendly and provided great service. I do not understand all the negative posts.
April 2025
It used to be good at customer service, but with new people this is getting very unfriendly, lots of room to improve and treat the customers well
March 2025
Katie is best ever! The prescription was not ready today, but they prepared it on an emergency basis! Thank you for your flexibility and courteous response!
