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January 2024 by Katy Baxter
Most times I go in, I expect at least a 20 minute wait to check out. They are always slow and understaffed. But in the midst of one of their largest sales, on a Saturday afternoon, they have ONE cashier, and a line that snakes through the whole front of the store and reaches to the restrooms. I came, I saw, I left, and I'm so done with this store and it's terrible management.
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January 2024 by Iola Brooke
My pick up order wasn’t ready and wouldn’t be for a week - I struggled to rework the designs I’d planned and was in a right state. Kayla, Candace & Emily were ABSOLUTE gems! They were kind, patient, courteous and helped me find substitutions for every item I needed despite being woefully understaffed. They literally saved my Christmas!! This was the BEST JoAnn’s customer service I’ve ever had!! I wish I could give them 10 stars out of 5. Attn: Corporate: This staff deserve raises and holiday bonuses! Make it happen!!
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January 2024 by Bethany Janney
Staff are very friendly and helpful. Very low stock on lots of items such as 2 oz acrylic paints, baking supplies, etc.
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January 2024 by Wendy Hernandez Schneider
They don’t have enough employees. The employees that were there were nice but 3 people on a Friday during Christmas is bad and the lines are so long.
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December 2023 by Jorja
I go to this Joann’s a lot, and overall it’s pretty good. However, don’t not do any sort of pickup here. It took them two weeks to even get my order ready, and on top of that, they didn’t even have half of my order by the time they actually got it ready. I did a curbside pickup because I figured it would be quick. Ya know click I’m here, wait a few minutes, and they’ll bring your order out. I waited ten minutes before I went inside to get my CURBSIDE pickup order. I walked in and there was no one in line. I saw only maybe a few people walk out while waiting for my order. I will not be doing a pick up order of any sorts here again.
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December 2023 by Cecilia Johns
Tina, the manager was the absolute BEST!! She helped me with my pick up order. They are so short staffed and overwhelmed with having 500+ online orders but she was still so kind and helpful!!
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December 2023 by Temple TempleV
Store is a huge mess. Things laying on the floor, shelves bare/not in stock, boxes everywhere. No help anywhere. It was worse than trying to shop at Goodwill.
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November 2023 by frank-oh
cool place, but they only had one cashier with a line of about 12 people or more. Also pricing was confusing; I purchased an item that I thought was 5 or 7 Dollars and it turned out to be 21 Dollars. Still good selection and I've gotten good help this trip and a previous one.
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November 2023 by Lana C
Completely ignored my online order for multiple days and there is no way my items will still be in stock now. Holding my payment hostage indefinitely because they refuse to cancel the order. They took my money, didn’t bother filling the order so it’s just “processing” forever, and won’t cancel and give me my money back. I will never shop with Joann again. I am going to have to do a chargeback on my card.
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November 2023 by Emmy Vilasineekul
To management- you NEED to hire more people. Your staff are kind people who are doing their absolute best but you are quite obviously not giving them the staffing nor support they need. They seem to like what they do but I wouldn’t be surprised if they quit because you are failing them.I have nothing but good things to say about the employees here & I cannot fault them for the way upper management is not stepping up support for this store
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November 2023 by Melissa Farkas
I’m a big fan of Joann stores but this location is falling apart at the seams. It has really gone downhill in the past year. I have been continuing to visit hoping that things would get better but unfortunately, I decided today that I’ll have to drive to another location from now on.It’s a mess with stuff ALL over the store- boxes, out of place items, trash, carts of random merchandise. Many shelves are just completely empty because they have not been restocked.Some employees have been kind and professional but others have been very obviously disgruntled and openly complaining about managers and other coworkers.Joann- please help this store! It’s in need of some serious intervention.
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October 2023 by Margo Hicks
This store is in complete meltdown. The patterns have been sitting still packed in open boxes for months. Boxes are all over the store, nobody is restocking anything. I went in today for 5 items and found one of the five. What's up? Is the neighborhood too ethnic? There is a Chinese grocery store, Indian grocery store, etc. in the same strip mall. Is it going to be easier to just move the boxes when store closes down? Or maybe nobody wants to work for that manager for minimum wage? Or sales are good enough with whatever is on the shelves, so why bother? I left empty-handed and am shopping on-line.
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July 2023 by Suzayn
I love Dry flowers and Joann has so many beautiful flowers ? they have many different varieties of artificial flowers and decorations stuff. Great place to find all kinds of fabrics, jewel designs, and home decorations.
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April 2023 by Kellie Flewellen
Joann has a great selection of fabrics, sewing machines (my husband bought me 2 machines from here utilizing great deals at Christmas time), sewing accessories, craft supplies and yarn. They used to carry small 3d printers and filament, which I'm hoping they'll carry again! There are great sales and they offer a lot of coupons. Make sure you download the app, and try every coupon when checking out because sometimes you think a coupon will work and it doesn't.
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March 2023 by clingan shaffer miller
The staff is fantastic and I gave this a 3 because I have always found all your restrooms totally horrible.It really is a health hazard just opening the door.Never have toilet paper,paper towels or soap to wash hands and the sink is so gross no one wants to put our hands in that sink!’I am not exaggerating when I say your toilets are so nasty.( I realize part of this is the fault of the women who use these facilities!) who doesn’t know how to flush a toilet?? I am serious. And why throw tampons and Kotex on the floors.I am not kidding you- ladies we have got to take more pride and I know it is dirty in there but let’s try to do our part and be ladies- and if you find it is nasty- say something. If enough of us complain maybe they will make it at least clean enough for us to wash our hands.Please clean up your restrooms. It says a lot about who you are and I know you can do better.
