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April 2024 by Scott Goodman
Jimmy Johns subs are delicious. But this particular location is run by a lazy manager / greedy franchise owner.They need to staff the store correctly. Two high schoolers (or *maybe* early college aged kids) working lunch on a March Madness Saturday is not sufficient. It took>2 hours to get our online order only because I came into the store and got in front of the walk-ins.The line workers did a great job calling us and communicating to us that they were backed up and they deserve a bonus and better pay. Management did an absolutely awful job of managing the store capacity versus the demand. Why is the manager not in the store helping when short staffed?Jimmy Johns pays sandwich makers about $12-13 an hour even though I paid $100 for a meal it took them about 5 minutes to actually assemble (once they started working on it).PROTIP:Just pay a little bit more and you'll get more applicants. Now I know to order from Potbellys to not support endentured servitude.
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March 2024 by Liam Kearns
I love Jimmy John’s but this location is so slow, I’ll order a mobile order for ASAP and make my way down to the store 15-20 mins later and there will be 1 person in the store and they didn’t even start my order yet, then it takes an additional 5 minutes, why can’t you pre-make my room temperature sub before I get there.
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March 2024 by Mark Strait
Freaky slow. Order your sandwich 1 hour ahead. You will wait
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February 2024 by Lauri Medina
The so-called store manager, LIN you may as well go to another Jimmy Johns twice our sandwiches were made wrong twice. He insists that he made them correctly. I have the receipts here then calls me a liar. Says he’s not going to argue??? Really????While I’m there I checked one sandwich I should’ve checked all of them before I left because this is not only happened once this is twice, he puts tomatoes on my husband sandwich who’s allergic to tomatoes after we specifically asked for onions on mine there was no cheese after I added cheese and paid for it. when I get there and I open the sandwich no cheese so I tell him, and what did he do???? He hand me two slices of cheese on wax paper. I said there’s no mayonnaise. Here’s mayonnaise packets, and this is the store manager???? Stay clear he is the rudest individual. That’s what jimmy johns has running their stores! Well guess what? Now they pissed me off basically telling me off over the phone I will go way up higher than him and be heard. How anyone like that, can run a store. I guess these places are that desperate they even hire absolute idiots.
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February 2024 by n G
Dishonest and incompetent management
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January 2024 by Kate M
I order from Jimmy John's regularly, at least weekly or twice a week. One time, they called me to let me know they didn't have a driver for delivery, which was amazing!Today was the complete opposite. I ordered at 11:15 am, in the hopes to have it delivered for the lunch hour. At 12:30 pm, it still hadn't arrived, so I called and was told they were short drivers, but it was out for delivery. Then hung up on. I chalked it up to them being busy.We waited and waited, with no delivery. I tried to call back about 40 minutes later and was put on hold, with no one returning to the phone after waiting over 5 minutes. So, I hung up. A few minutes later, I called back. When they answered, I asked for a refund, and they put me on hold, with no one returning back to the call, again. I hung up, and a few minutes later I called back, and the same person answered (keep in mind, it's been over 2 hours now), and I asked for a refund. He was curt and short, and said it had been refunded. When I tried to share the previous experience with them (same store) calling to let me know they were short drivers, he cut me off and hung up on me.I was quite patient in waiting for the order, and after they said it was out for delivery. How they interacted on the phone was rude, and unacceptable to a customer.I hope whomever the manager and/or owner is can provide better training in challenging situations when they are short staff.I plan to take my business elsewhere for quite awhile.
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December 2023 by Ash
Took 2 hrs to deliver. Thats just ridiculous.
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November 2023 by Stephen Edward
So delicious everything...cannot go wrong!
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November 2023 by steve smith
Would rate the food but never got it.. Never heard from corporate, not sure what the problem is with this jimmy johns on avery square. Nov 15, 2023 put in an online order at 12:06 in the afternoon and still waiting for it lol Called the MGT team got a bunch of excuses.... Wrote to head quarters never heard from them,. Jersey Mikes and Potbelly's are the way to go, plus Moe's Moe's is freaky fast in this area.
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September 2023 by Sid Meisner
We ordered multiple subs and have been waiting 65 minutes. Called to check on it's whereabouts and how much longer? We are only one mile away. So much for freaky fast.We got hung up on twice by a girl employee with an extreme attitude problem. Obviously she was having trouble doing her job and answering the phone. Multitasking is a problem these days.Update: finally, after an 1Hr and 25 minutes our food came with no napkins, No chips that we ordered and 3 of the 4 drinks were the wrong. Just lost a customer for life.
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September 2023 by Graham Smith
Our food was thirty minutes late even though we ordered two hours in advance. This store has been getting slower and more error prone for months now. Half of our recent orders have been missing items. The employees seem to be working hard but operations are a nightmare. Some manager or owner really dropped the ball.The software is also getting worse so you really need to want Jimmy John’s to get a sandwich. Text alerts for orders sometimes come hours after you’ve picked up your food so are not reliable. We won’t be back to this location anytime soon.
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September 2023 by Ryan Hughes
Freaky slow, staff doesn’t care at all. I’ve given this location multiple chances and it just keeps getting worse. Ordering online ahead of time actually makes it slower than walk in. Sad.
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September 2023 by Matthew Montgomery
I paid almost 20 dollars for my meal to be delivered at 12:19 it is now 1:49 and I still haven't got my food then I called the store and the guy on the other end just kept saying we know we know it's been almost 2 hours this is rediculous I will not be ordering from this location ever again don't
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August 2023 by Terry Nicholson
The subs are very good and there are free refills on sodas and ice tes
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July 2023 by Diva Licious
I am not sure what kind of people work at this location, but I am sure it is not the most intelligent people who are hired. My order had items missing, and no one wants to fix the problem. It is so discouraging and frustrating. I will go to Jersey Mike's from now on.
