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September 2024 by Judy DePinto
Received the rental car. Not clean to say the least. The inside windows I doubt had ever been cleaned. Night driving was very hard.
Also, I did not know my insurance agency only gave just a few days for the rental. Instead of
Hertz calling the day I was supposed to return it they called the next day telling me it should have been returned the previous day. And of course they dinged me for it.
They didn't even pick up the rental until the day after I returned it. I should be charging them.
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July 2024 by Tara Dodaro
My car was in an accident & my insurance company (State Farm) told me they made me a reservation. I get there and they had never made the reservation. I was assured by the gentleman that helped me that there was no deed to work and he took care of it. He was so nice & helpful. I did not get his name but he was the only guy working Wednesday, 6/19, 11am.
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June 2024 by The Review Guy
⭐️Review for Hertz - HLE OF DUBLIN ⭐️
I recently had the pleasure of renting a car from Hertz - HLE OF DUBLIN, and I must say it was an outstanding experience! Here's why:
1. Convenience: Columbus Car Rentals is conveniently located on Sawmill road, making it easy to pick up and drop off your rental vehicle. No hassle, no fuss!
2. Affordable Prices: As someone who appreciates value, I was pleasantly surprised by their competitive prices. They offer great rates without compromising on quality.
3. Excellent Customer Service: Carrol, the manager, sets the tone with her courteous and friendly demeanor. She genuinely cares about her customers and ensures a smooth rental process. Ben, the rental specialist, goes above and beyond to make sure you're satisfied. His attention to detail and commitment to customer happiness are commendable.
4. Latest Car Models: Hertz - HLE OF DUBLIN boasts an impressive fleet of modern vehicles. Whether you're looking for an efficient compact car or a spacious SUV, they've got you covered. The cars are well-maintained and equipped with the latest features.
5. Overall, my first time at Hertz - HLE OF DUBLIN was fantastic. I highly recommend them to anyone in need of a reliable rental car and great customer service. ??
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April 2024 by marcantoine marchand
I book a reservation for friday 5h they send me a comfirmation mail and once there (friday 5h03) the lady said sorry we are close
And as they are not open on weekend i did cancel my trip. Poor management.
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March 2024 by Alex Lubbers
Management straight up lied to me when I tried to return my car here (on a Friday at 4:40…I think they just wanted to leave) and made me drive 30 minutes to the airport to return. There are other locations not too far away, so yourself a favor and rent from there.
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October 2023 by Jay
After a horrible experience with Enterprise, I was pleasantly surprised by Hertz. In and out with a new Corolla. No wait. Competent customer service. No hassle! Skip the headache and start at Hertz!
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June 2023 by Jarek Marsh-Prelesnik
Not only did you never reach out to me, but I called the office and was told that one of your employees would look into my file and call me back. Surprisingly I never receiving a call back from the office. Now the shady fleet company you contract sent me another letter saying I owe them money for a windshield on a car that was damaged when I received it. On top of that they want close to $800 to fix a $300 windshield. What kind of scam are you running.
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April 2023 by Mrs K.
Great service! After the reservation was made, we got a car very quickly.
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March 2023 by Bobby St. Clair
Fantastic customer service and they were a huge help and were very accommodating to my unique requests and situation. Morgan especially was very helpful!As for their specific fleet, I saw a bunch of RAV4, Camry, CX-5, and Tiguans (I'm sure they had more, but this is what I saw the most of).
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November 2022 by John Doe
Very sleazy. I returned my car half an hour before my reservation ended, and a week later I find that I was charged an "extra hours" fee because they hadn't logged the return time until a few minutes after my reservation ended.To their credit, the car was clean and they did refund my money after I called and explained the situation, but I will not rent from here (or any Hertz location) again.
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September 2022 by Allen Mulcahy
hertz !! terrible costumer service !! rude and unhelpful !!! use anyone else !!
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September 2022 by Pete J.
Eleven years ago, Hertz rented me a van while my van was being repaired. I was a single mom with six kids at home back then. My card was declined for what my insurance didn't pay. I don't recall being contacted about this nor them perusing the debt though it was a long time ago, and I was struggling financially at the time. Now, ELEVEN YEARS LATER, I have excellent credit. In the time since that happened, I could have filed bankruptcy and restored my credit. Now, in spite of my high credit score and financial responsibility, I am still on a "do not rent" list. The corporate practices of this company and it's affiliates are entirely lacking in compassion and ignorant of the realities of working people. Do not support companies that practice this level of unforgiving classism.
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June 2022 by vijay reddy
Very bad customer service , currently renting a car at this location , called several times for car switch as I am getting maintain ace required, it’s being week plus but no response from them.
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March 2022 by Ms BS
First, they NEVER answer phone. And when they finally do it is obvious they are under staffed and under payed. They are so stressed they are rude and not accomadative. Not a pleasant experience for any of us
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February 2022 by Thomas Schafer
Friendly representatives. Worked with me to get the best car on super short notice. Good all around.
