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November 2023 by S Cramer
Vehicle was not there when went to pick up and waited more than an hour for one to show up. Agent had no answers as to why or when one would be available. Do not rent from this office.
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April 2023 by vineeth kumar
Horrible place to reserve car’s. They don’t have any available vehicles. And the one which is available has oil change message on it, dealer says it’s ok as to drive like that. Worst customer service experience.I should have checked ratings before booking a car at this location.Wasted our money on taxi for driving to this location with no cars available.PLEASE avoid this AVIS and BUDGET car rental location.
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August 2022 by Teresa Bombrys
We had reservations for a car rental with part of it being paid in advance. We arrived and our credit card was scanned and we were told that it did not match the one on our reservation. We gave them a different card and they told us that was not the correct card and we were locked out of the system because you only get two attempts. What?? This is not stated anywhere on the website. We were informed that we would be unable to rent a vehicle that day and that no one could help us. We were told we were to call customer service about getting a refund but in the meanwhile we had vacation plans. We called customer service proceeded to explain what happened and were transferred several times thus having to repeat what happened several times. Eventually, we had to make new reservations for a car rental, pay more and the original money was refunded to the our card. The original card was the first card we had given the representative. We ended up leaving 2 hours later than planned and paid more than planned. Absolutely, a horrible experience.
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August 2022 by Varadharajan Ramamoorthy
As a tourist i had booked a 12 day rental and prepaid using my foreign credit card and the agreement came through. I had an urgent travel on the day of rental car pick up. However the staff in this location wouldn't issue a car because of my foreign license. Policy says it is allowed. I had to ring budget and go to airport and rent a car. Very rude wouldnt even look up the policy. This review is for this location. People like this are spoling company reputation.
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July 2022 by William Davis
AVOID THIS STORE AT ALL COSTS I was to pick car up at 3pm showed up at 2:35pm door was locked until 3:05pm manager told he was in the back using the restroom dude u only 5’2 100lbs there’s no way he was just rude for no reason.
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March 2022 by Christina Jones
car was dirty when I picked it up. I had to add windshield wiper fluid to it and oil was at 40%. The guy at the desk, Logan, I believe, didn't do a checkout walk around to make sure the car was OK at checkout. Same guy, didn't do a walk around to make sure things were OK at check-in. A little customer service goes along way.
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January 2022 by Raj Nunna
Very bad experience and at all costs avoid this location. Booked a 7 seater.1. Pick up time 8 AM. The guy opened the facility at 8:15AM. No apology whatsoever. Heard they had opened the facility late even the day before.2. Masks are mandatory to enter. However, the guy behind the counter had no mask on and did not care.3. When inquired about my reservation, there was no 7 seater and he cant help. This was just a ridiculous answer. I had a confirmed reservation and made bookings to be at an event and had a long drive.4. Guy behind the counter asks me to drive around and find another car at another budget location. such a bad customer service.Will advise to never book at this facility. Bad customer service
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December 2021 by Ethan Ard
Comically hostile and inept customer service. At first I thought it was a hiring mistake with the particular dirty-blond fellow I was dealing with, but in reading the reviews this seems to be the culture at this establishment. Good prices though!!
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October 2021 by Christina Logan
I reserved a 12 passenger van 2 months in advance. They called an hour before to cancel. We rented it to get to a wedding. Of course no other options were available with such short notice. Wish I'd read the reviews but I booked through Costco.
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October 2021 by Amanda Backus
Awful company! Cancelled our reservation 1 hour before we were picking it up! Gave no real explanation and did nothing to rectify their mistake.
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August 2021 by Michelle Kramer
Don’t rent from here. The customer service is terrible if you ever actually get them to answer the phone. They will overcharge you, tell you they are correcting it then never file a reimbursement claim.
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July 2021 by Jennifer Jones
Horrible experience do not rent from this place! Downgraded vehicle due to inventory issues & failed to notify us before arriving for pick up! No offer to discount for inconvenience and over charged for the downgrade vehicle. Complete lack of service & untrustworthy business practices. Will never rent any BUDGET/AVIS again!
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June 2021 by Tom McCarthy
Reserved a standard SUV that was prepaid for, arrived at 8am when they opened and they didn't have any SUVs. They attempted to give me a sedan instead, told them I needed an SUV for the amount of people & luggage I'd be taking. They said they were trying to source SUVs from other Budget locations and they'd give me a call back as soon as they got one in, said they should have one in an hour. After an hour and a half of waiting, I called back and they said one was on the way and that it should be there in 45 minutes. I followed up after another hour of waiting and they said the driver bringing the SUV got sick and they weren't sure when they'd have one. At this point it was an hour away from when they closed and I was already way behind schedule, so I canceled and refunded it. Fortunately Enterprise was able to accommodate me last minute, I'd recommend looking there first.
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May 2021 by Cheryl Evans
I should have read the reviews....I am taking my Mother on a trip for Mother's Day and decided to rent a Luxury Vehicle - something we could comfortably drive and enjoy. I prepaid the car thinking that would make the check in process much easier. On their site they advertise some really nice luxury vehicles so I thought we were set. When I arrived I was told they didn't have any luxury vehicles and that I would be getting something from their "Premium" line or I could rent the Dodge Ram they had in the parking lot. Yep....going to get my 78 yr old mother in a Dodge Ram. Come on dude! When I questioned why they didn't let me know that the rental I paid for was unavailable he said that "sometimes things like this happen and you should just roll with it"....WHAT? I'm sorry first off please do not tell me to just roll with it when I prepaid for a vehicle and wasn't event given the courtesy of a simple phone call. And second....Don't tell me to roll with it! What kind of customer service answer is that?? I took the "Premium" car which was a Passat....hmf...premium my (expletive rhymes with lass). They said it was clean and they expected it back in the same condition. I got in the car and it was FILTHY. What happened to Covid sterilizing? Or just making it NOT sticky. Of course on top of that someone had smoked in it and it reeked! They also said it was is great condition with no body marks. The front right fender was scraped around the entire edge. My husband took it back and got a refund. Don't waste your time on this place. Here I am....no rental for the trip. Will never use Budget again. Will be canceling our Corporate account as well.
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February 2021 by Kathryn Nikolai
Reserved a car to drive to our nephew's wedding. Arrived in plenty of time to get the car and be at the wedding early. We learned, when my husband arrived there, that the person submitting the credit card HAD to be present. We live five minutes away. They refused to keep the store open even ten minutes late so my husband could come get our son. He even offered him $20 and explained the importance of getting the car. I will NEVER rent from there or any Budget ever again.
