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“I really can't say enough good things about this bank. From when I was a kid and set up my first bank account, to now, it now seems like a different time completely. The tellers knew my name and had banked with my Grandfather. This bank HAS THAT FEEL. Everyone there knows me, I am always greeted warmly and they have been nothing but helpful. I use them for both business and personal banking and they are absolutely the best bank I could ever ask for. Highly recommend.”
“Beautiful building and nice banking lobby, very welcoming. Only gripe is ATM machine is a tad outdated and always under maintenance. Overall awesome experience, highly recommended.”
“I’m so happy since I switched from a large bank to Heartland, just knowing my tellers who have become family always makes it a pleasure coming in for my 3 businesses. The staff doesn’t give you a number to call and deal with an automated teller, they handle what ever issue I have right then and there.”
“We usually don’t make appointments with the bank due to the ability to do almost everything from our phones but we wanted to open a savings account for our sweet girl and we received so much more than that. D’Angelo was able to help us out with our savings account and educating us more on all the different things that our bank has to offer. He was kind, knowledgeable, very funny, and took the time to listen to our concerns and needs. I can’t explain how much this meant to us. We appreciate the time he gave us, thank you!”
“I had a pleasant experience. The cashier was prompt and friendly. She even handled a verbal attack from an entitled customer with grace. I'd go back because it's located relatively close to my office.”
“On January 30, 2024, I met with Ishawn Yajnik, Private Client Banker, at the Avery Rd location in Dublin. He was such a professional and represents Chase Bank excellently. I took advantage of the 5% interest on their CD, which won't last too long. Highly recommend Ishawn and this Chase location.”
“Kenneth opened a business account for me. He truly went out of his way with the greatest customer service I have ever received while opening a bank account. I even dropped my wallet as I walked out and he secured it then called me ASAP. I can’t imagine myself banking with anyone else from now on.”
“I recently noticed that I had some fraudulent charges on my 5/3rd checking account, and after logging nearly 10 phone hours futilely attempting to rectify the situation, I decided to visit the local branch. Not only was "Juan" knowledgeable about the (ridiculous) conundrum I was in, but he was patient enough to walk me (figuratively) through the entire process of rectifying my account. If you're in need of some help with your Capital One banking needs, I highly recommend you do yourself a favor and ask for Juan; you'll be glad you did!”
“Big Thank You to Joe and Ashley, they are amazing bank lenders. Got my Pre-Approval within the morning and got my home offered within the day. Best home rates in the market.”
“I work here personally and everyone is very welcoming with a warm smile and welcomes everyone in the store i might not be able to stay at this branch but i will miss everyones smiling face warmth and welcoming faces everyday i will never have one bad thing tho say about the staff and management at this branch great job everyone.”
“I have been going to the Sawmill branch for at least 10 years. Customer service is excellent, staff/manager are always helpful and pleasant. I prefer the smaller banks because they tend to have better customer service. ?”
“I recently had issues with the 5/3 credit card customer service. I could not understand the person and the issue had not been corrected 1 1/2 months later. In frustration, while still "steaming", I called the 5/3 banking office on Avery/Muirfield Drive, Dublin, Ohio directly. A staff member from this office, Ms. Courtney Kitchen, was outstanding and went above and beyond to rectify the problem. She also followed up with a phone call several days later (which was totally unexpected). Exceptional individual, a real keeper!!”
“Actually, you can get through to BCU at the gated entrance at Cardinal Health, at least in Dublin, OH. All you need is to present a BCU credit card or debit card or some other type of BCU ID. It's easy and quick. Hope your next visit is a good one! God bless!”
“This branch has a great team and its great when everyone knows your name! I moved my business accounts first then personal accounts later. Online Banking is good and no crazy holds like large National Banks.”
“I have been going to the Sawmill branch for at least 10 years. Customer service is excellent, staff/manager are always helpful and pleasant. I prefer the smaller banks because they tend to have better customer service. ?”
“Lounis provided by far the best customer service. He helped me manage my dads accounts, it was time consuming, he was patient, kind, and empathetic to my situation. Probably the nicest banker I’ve ever encountered.”
“I cannot recall the service member's name, but she was incredibly kind, helpful, and insightful while making a large withdrawal. She helped us make copies of our paperwork. Overall, it couldn't have gone any better.”
“We stopped in for notarization of paperwork. The line was fairly long, but Ajay stepped out of his office cubicle to see if anyone in line did not need a teller transaction, which we did not. He was so friendly, courteous, and helpful and even remembered us from years back. Very impressed and grateful.”
“We just wanted to acknowledge the great service we recently received from Jason Carder both times my wife and I went in to open a new account. He was very prompt, friendly, professional, efficient, and Jason also promptly returned my phone call from a voicemail message I'd left him when I had a question after one of our 2 meetings. I'd highly recommend Jason Carder to anyone who has any banking needs!”
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“Great customer service the people here always help me with any problem that I have and no matter where I’m at I always make sure I come to this location to deal with my banking.”