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December 2023 by Dan C.
Update to my previous review. Spoke to owner and I appreciate the reaching out to remedy the issue. I just wish it had been dealt with quicker. Appreciate the follow up.
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December 2023 by Dl C.
Purchased a used 2017 Honda Ridgeline from this dealer, Found out a day later that the fog light lamp was cracked. Contacted dealer and they would not replace. I even suggested I purchase part and they would just have to install. Wanted to charge me for that. Sorry guys I will be a 1 and done customer for you.
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September 2023 by Scott J
Very easy getting my old Acura serviced. Everyone was very friendly. It was very easy getting my car serviced while I was at work. My car came back very clean, I wish I'd of given the porter a tip,
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August 2023 by B D
Great service as always. They are a top notch team be it service managers, mechanics or the senior mgmt
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May 2023 by Peter Leshkiv
Quick service while waiting in the lobby
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May 2023 by Sheik Sajith
Best in customer service....I took my car for service..they picked up my car from home and kept me informed about the updates throughout and dropped back car at home after service.... only thin is it is very difficult to reach them over phone..they give a number but always reached voice mail after a wait and even text messages responses are delayed... but they treat the customers royally
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March 2023 by Linda S.
Very pleasant experience from the beginning. Francesco, my salesman, was quite patient, knowledgeable and caring. I've bought a lot of cars and Francesco is the best salesperson I've worked with. I was comfortable and never felt pressured. Everyone at the dealership was outstanding. Communication was excellent - I even received a text from the owner after my purchase. I would highly recommend Acura of Columbus.
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March 2023 by Ashley F.
When my husband's car started making a weird noise, we made an appointment with Acura Columbus. Ed came to the house to pick up his car. Ed was friendly, reassuring, and very thorough in his explanation of the process and next steps. We feel better with it in Acura's hands!
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January 2023 by Sydney H.
This is the third car I have leased from Acura Columbus and I could not say enough amazing things about this place and the staff! Steve is truly the best of the best. Communication is top notch, straight to the point never wasting my time! The finance and service departments are also top notch! Don't get me wrong, I have loved all of my cars but Steve and the rest of the staff are the reason I keep coming back!
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January 2023 by Phil M.
My experience at Acura Columbus was great! I am from Cincinnati and traveled to Acura Columbus to purchase my 5th Acura. Jonathan in Sales is excellent at his job! Jonathan's level of communication, work ethic and commitment to closing the deal was at a level of professional that I haven't seen in the sales world in a long time. In addition, Adam in Finance was fantastic! His ability to get me the best deal and provide a high level of service made the transaction even easier than expected. I would recommend Acura Columbus to anyone in the market. You won't receive a better level of service from someone than you will from the group at Acura. I love my new MDX and am greatly appreciative for the stress-feee process!
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August 2022 by Matt Thomas
Returned my truck with no antifreeze in it guess you were too busy to refill or just setting me up to come back also changed fresh oil and replaced brand new wipers for no reason ...will Never come backServices: Wheel alignment
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August 2022 by Sherri Savage
Trying to get an air conditioner fixed. Over 3 tries and still not fixed. Could spend $1,600 MORE, to possibly fix the problem... that's after already dumping over $1,000 into the problem.
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May 2022 by Terry W.
My car was purchased in 2015 as my company car. After 87,000 miles the car and me retired. I took my RDX with me.The original deal we got was fair, and the service since unbelievable. Now that I am retired I have taken advantage of their valet service. They come get my car and service it then return it. They do this quicker than you think they could. My original battery gave out recently, (127,000 miles) I called on a Sunday hoping to leave a message, for a "valet" to come Monday and bring a battery or take in for a check after a jump. The service was closed but on 6:30 PM I get a call from a guy who said he would set it up and they would call with a time Monday morning. They did! I found out the "guy" who called was the OWNER of the dealership. Who does that!! I mean I did for my customers working in steel. But you never hear of this. I have not bought a lot of cars from them this has been my only one. The company has bought a couple over 8-10 years. (Not a couple per year but maybe 3-4 with mine in 8-10 years. I do know when I buy my next car, regardless of where I live this guy and his dealership is my place to go. Their service people also have adopted this "guys" (John Connelly) way of doing business. Also understand with him calling me he was giving out his personal cell number to me, not that I would use it but that is confidence in his people, his dealership, and the Cars he sells!!
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February 2022 by Samuel M.
Steve A, Tom C and the crew here at Acura Columbus were amazing!They made my experience so easy! Not pushy by any means - just straight forward and respectful of what I wanted & was looking for.Highly recommend the team here for your next purchase!
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December 2021 by Sam D.
This was my first visit to there service department. They have convenient online scheduling. Nice comfortable waiting room with hot/cold beverages and snacks. They immediately took my car in and made me comfortable. Received an email with suggested service and video of my car with their recommendations.
