Acura Service Center in Columbus, Ohio, is known for its exceptional customer service and hassle-free car buying and servicing experience. The dealership has been awarded the DealerRater's Ohio Acura Dealer of the Year Award for four consecutive years, from 2018 to 2021, showcasing their commitment to excellence. Customers praise the convenience of Acura Columbus, with options like pick-up/drop-off appointments, 24/7 key drop-off and pick-up boxes, video communication, online bill pay, and loaner vehicles. The staff is described as friendly, knowledgeable, and caring, going above and beyond to ensure a positive experience. One customer highlighted the ease of getting their Acura serviced while at work, with the car being returned clean and well-maintained. Another praised the dealership's pickup and drop-off service, as well as the regular updates provided throughout the process. The sales team, particularly a salesman named Francesco, is lauded for their patience, knowledge, and lack of pressure, making the car-buying process comfortable and enjoyable. The owner's personal follow-up after a purchase is also noted as a thoughtful touch. Overall, Acura Columbus is consistently praised for its exceptional customer service, convenience, and commitment to ensuring a hassle-free experience for its customers, whether they are buying or servicing their vehicles.
Update to my previous review. Spoke to owner and I appreciate the reaching out to remedy the issue. I just wish it had been dealt with quicker. Appreciate the follow up.
September 2023
Very easy getting my old Acura serviced. Everyone was very friendly. It was very easy getting my car serviced while I was at work. My car came back very clean, I wish I'd of given the porter a tip,
August 2023
Great service as always. They are a top notch team be it service managers, mechanics or the senior mgmt
