-
May 2024 by Bev Farnbacher
Mitchell and Jack saved my weekend. Fixed my car in record time and made it safe. Wonderful service!!!
-
May 2024 by Juan Goodyear
Good price, honest work. Happy with .t service.
-
April 2024 by Josh S.
They were able to get my front engine splash shield back on within 30 minutes!
After I had some difficulty finding the right time to come in to get it fixed, they were flexible with their schedule and got my car in the shop within a few days.
Definitely would recommend it if you're looking for a friendly, trustworthy car shop. They have a great team here.
-
April 2024 by Zack Harold
Drove up to see the eclipse, but when we started home my car started making a strange noise. Thought it might be brakes or a wheeling bearing — the guys at AAA jumped right on it, test drove the car and put it on the lift. Turns out, to all of our surprise, the lug nuts on one wheel were loose. They checked out the situation, tightened things up, made sure it was safe to drive and sent us on our way.
Super friendly, and didn’t charge us anything — even though I’m not a AAA member. If I were local, they’d do all my service work.
-
March 2024 by F. A.
Good service
-
March 2024 by Thomas Vikre
Unlike many experiences with dealerships, I felt very well taken care of. Good people, excellent & honest work.
-
February 2024 by 有能美Yuu NoMi
I'd consider this an average maintenance shop. Four wheel alignments, tire rotations, and oil changes, I dont think you'll find a better value out there, especially if you have AAA (10% off) or Costco (15% off) membership. However, they aren't capable of doing alignment on vehicles equipped with TPMS (I think that was the feature that prevented me getting the service here), and instead will refer you to the Grandview location where pricing is same. Also, they are incapable of diagnosing any issues you are having with your car, supposedly unless there is a check engine light. A good mechanic can inspect your vehicle, or drive it around a bit and investigate trial and error from there. I had an issue with my Thermostat, with my heater spitting out cool air, and they tried to tell me nothing was wrong ("all mechanics and fluid levels normal") and claimed I "did have warm air," but dismissed my problem as they "don't have time to actually test the temperature of the air exiting my fans, and if the technician said it's fine, then trust that it's fine!" Less than 24hrs later, my engine light came on, and it was in fact the thermostat defect. Scott seems very irritated if you ask any questions or request more information, but Jack was welcoming and approachable, so I suggest asking for Jack if you want to ask questions before scheduling an appt. For anything more than regular maintenance, I do not recommend this place, though. They claim to not oversell you, but they push for accepting the AAA discount over saving an extra 5% on the Costco discount due to the 24mo/24k mile warranty vs the regular 12mo/12k mile warranty. Frankly, I drive over 20k miles per year, so I don't give a rats about the additional 12mo, I prefer to just save the money. Grandview never even gave me the comparison of warranty options, and simply accepted my request to apply the Costco discount. Another reason I would stay clear of this place for anything more than routine maintenance is that if you already know the issue with your vehicle, they will not allow you to bring your own parts due to their warranty issues, even if they will be purchasing the exact same parts and surcharge you for it, and will conduct their own analysis and diagnosis. This seems a bit suspicious that they will claim more wrong than really is, and I've had too many bad experiences with technicians to trust after that statement.
So, all in all:
Routine maintenance - 10/10, recommend
Anything else - 2/10, find somewhere else
-
February 2024 by Alesia Miller
I always take my car to AAA car care they change my oil I buy my tires my windshield wipers there they make all my car repairs. What I like about them is they don't do unnecessary work they only do what is absolutely needed at a fair price right there on muirfield drive you'd be crazy to go anywhere else
-
February 2024 by Jessica Valentine
The team here was fantastic. I had my check engine light come on last night, and got it diagnosed at auto zone because I was in a hurry to get home. I called Scott this morning, since they service all of the fleet vehicles where I work, and I know the fleet is highly prioritized and well maintained. He got me in, quickly repaired the issue (cam shaft and crank shaft solenoids), and had me on my way. When I drove off, the check engine came back on. I had a meeting I had to attend, then called them regarding the light. Jack said to come back in to troubleshoot. The issue was within the actual part, manufacture issue. They didn’t have another one on hand, but had a courier bring one immediately, and fixed me right up in the late afternoon. There was mention of my failed tpms sensor in the interim- I said I knew about it, but wasn’t concerned since I just got new tires and knew to check myself and deal with the light. Mitchell went out of his way to go verify it was just the sensor, and not a bigger issue. None of them made me feel pressured to buy anything that wasn’t absolutely necessary, but still checked several things to ensure ultimate safety. All around, a great team here, that had me in and out with short notice. Highly appreciated!
-
January 2024 by Heidi rivera
Great customer service!
-
January 2024 by Stephanie Haeuptle
All of the staff were very kind and friendly. I got a great deal on tires and had to get a realignment. I am so grateful they somehow managed to get me in, despite their very busy schedule today. 10/10 would recommend!
-
January 2024 by Deb Kabatt
Driving in from Maryland for Christmas and we got a flat on I-70 just past Zanesville, I called the store since they are close to my sister’s house in Dublin and Scott was awesome and so very helpful! He had a new tire ready for us when we got to the store and my car was fixed before the store closed! If I lived in the area, I would see them for all my car needs. I’m very thankful and appreciative of Scott and the service we received!
-
November 2023 by Stephen Edward
Great staff. Very knowledgeable. My review hopefully helps you (their future customers) because they are great...superb to make a better one word description.Without a doubt at AAA Car Care Plus: Dublin You always get what you pay for. Just like many other things in life. That couldn't be more true when here at **AAA Car Care Plus: Dublin** the prices are are perfect because the is so spectacular
-
October 2023 by Roberta Kayne
Good quick honest service
-
September 2023 by A. E. B.
Staff were super friendly, got our car in right away after we caught a nail and had a major tire leak. Said we needed a new tire, which they had in stock, so we paid for a new tire ($300). They might deserve five stars but mechanics are hard to trust right off the bat....was the tire unfixable? I want to believe so : ) We didn't have any option so new tire for us.Location is great as it is right off a shopping mall with restaurants etc. Had some First Watch brunch and picked up a few things at Market District while we waited.
