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June 2024 by Michelle Villers
UPDATE: A district manager reached out to me very quickly and was sincere and genuine in addressing and fixing all the issues. After a full explanation of what was an unintentional error and making amends above and beyond, this was an incident that occurred during the transition of the purchase of the storage facility. I appreciate all the efforts made to fix what was a mistake and moreso the path provided for better communication, including the recent hiring of an on-site manager. I feel comfortable and secure continuing to stay at this facility of which I've used for 10+ years. Thank you.
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This company does not return phone calls or emails, they are charging me late charges when my payment is not late, and they sent a check already paid through to the bank a second time and of course my bank denied the check and this company wants to charge me $25 insufficient funds fee. There is no one local I can go to straighten this out, and when I call I'm told a supervisor has to speak to me yet they can't transfer me, the supervisor has to call me and then they never call.
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June 2024 by Vincent Oliverio
Chippewa Storage was great. KO not so much.
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June 2024 by Peter Hart
We had an excellent experience with our relocating our KO Storage lockers. A very kind sweet lady walked us through the contract procedure. She made sure we got what we needed in a timely manner. Very considerate and helpful
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May 2024 by Jere Dutt
I must update my review. I had a district manager call me directly and resolved my issues. More difficult than it should have been, but they did follow up and make it right. Still prefer a local, but good save and good look for KO. I am sure they will continue to improve over time.
Local Chippewa storage ( which was locally owned and awesome) has been purchased by a national conglomerate KOstorage. The service is 95% automated, all on-line, and terrible when I finnnnally reached a human at customer service. My very small simple issue was not fixed - I simply wanted to have all my units (3) under 1 online account. The refused to merge them. Plus the prices went up.. off to find a different facilty asap. Won't support bad service moving into town with no local representation.
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August 2023 by Hunter Brinkerhoff
Great location and easy to find your storage unit
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August 2023 by Jill Campbell
I needed a storage unit really quickly they were in the office that day so I went in got the storage unit and was done. Down payment was required but recently moved out someone was in the office. I told him I was moving out and here was the lock he said let me go check it out. I didn't sweep in out He looked at it and gave me a check right on the stop
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August 2023 by Clayton C
Good safe place to store your stuff
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April 2023 by Insert_Name_ Here_Vlogs
Great location and easy to find your storage unit
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September 2022 by Adam S
Mike is absolutely the best business man I have had the pleasure of doing business with in a long long time! I can not recommend Mike and Chippewa self storage enough, God Bless you Mike!!
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April 2022 by C Wagner
Quality Self storage facility. The outside area is well lit and clean. I have zero safety concerns when accessing my storage unit at any time. My unit was clean and secure upon rental and each time I access the unit, everything is dry and untouched. The unit smells clean, but not fake clean, no signs of water or environmental decay or damage. Locks are secure and easy to use. I have had a very positive experience.
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December 2021 by Andrea Beard
I appreciate this establishment having a unit available on short notice no light in building but plenty out side and around buildings
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December 2021 by Amanda Tosatto (Manda,Carrie)
Very nice and polite. Very clean and great prices.
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July 2021 by Jshawn Rittenour
Great rates
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June 2021 by David Simmons
Not bad although they cut my lock off without me knowing not long ago. Decent prices though.
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November 2019 by Karen Scott
I wouldn't say I love it but, units are clean, less expensive than some in the area. Management personable. So far I'm happy.
