Thompson Roadside Assistance LLC is highly praised for its fast, professional, and friendly service. The business is known for its knowledgeable staff, especially Matt, who has helped customers with a wide range of vehicle issues. Customers have praised Matt for fixing trucks and cars in driveway, often providing quick and accurate repairs while sticking to initial estimates. His customer service is described as outstanding, patient, and caring, making customers feel valued and supported during stressful breakdowns. The business has assisted with various problems, including airbag replacements, brake shoe issues, and diagnosing truck problems. They are also known for their honesty and fair pricing, helping customers source parts and repair vehicles without overcharging. Many customers appreciate the kindness and real human approach of the team, with some recounting how Matt went above and beyond, even working late into the night to ensure repairs were completed so drivers could continue their journeys. Overall, Thompson Roadside Assistance LLC is recognized as a reliable, helpful, and trustworthy business that provides quality roadside help with a personal touch, making it a go-to choice for roadside emergencies.
5 stars is not enough. Matt is very professional and knowledgeable.He fixed my F-150 in my driveway. He gave me an estimate and stuck with it.
July 2025
We delivered a couple of day cabs and after we were unloaded the rear air bag busted. Sounded like a bomb going off. Matt got a new air bag for us came out and installed it. He was fast, professional and just a really nice guy. I’ll be saving his number in my phone for future reference.
July 2025
July 25th, 2025. Broke down in Beaverdam, OH. Called Thompson Roadside Assistance, explained what was going on, he showed up to look at my truck. After fixing several things on my truck, Matt did an outstanding, amazing job. His customer service and patience was through the roof. Will recommend to anyone 10/10
