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“Akron plant accidentally sent a time sensitive package to USPS Malvern instead of Newton Falls an hour away. I called this post office and they were polite and answered the phone early in the morning. They confirmed they got my package that wasn’t supposed to be there. I drove down and was able to retrieve this package. The crew was apologetic for USPS mistake and I told them it wasn’t their fault the Akron Hub routed my stuff there. Nice small PO that you can tell cares about their customers.”
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“The two ladies there took care of my business very professionally then went above and beyond to offer an additional convenience. I've never had such a friendly, personal interaction at any post office before. Thank you.”