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February 2024 by Igor Garmatyuk
Buying a car, especially across state lines, felt like driving into a nightmare. But BYERS TOYOTA turned that frown upside down! Thanks to their killer team, my new RAV4 Prime is purring like a champion.Let's talk rockstars: Jeff Mull, my salesman, became my car-buying bestie. Dude answered ALL my questions over email and phone, like a virtual car whisperer. He was patient and was genuinely interested in helping me purchase my vehicle.Ty in finance? MVP status. This guy explained all the paperwork like I was a financial newbie (which, okay, I kinda am). He even snagged me a better interest rate than my bank in Illinois offered!Out-of-state blues? Not here! Jeff had everything prepped, making the whole deal super fast. They even helped with temp tags and registration, saving me a mountain of paperwork stress.Seriously, these guys rock. Friendly, helpful, and made the whole experience, even from afar, smooth as Charles Barkley’s head. Plus, when we picked up, the dealership was comfy, had snacks, and didn't feel like a shark tank. Big win!If you're looking for a top-notch dealership that treats you right, even if you're not a local, Byers Toyota is your jam. Ask for Jeff and Ty – they'll make your car dreams come true!
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February 2024 by Jonathan Rojas
Let me tell you, buying a car out of state is often a recipe for stress. But not Byers Toyota! These guys made the whole process as smooth as butter, even from hundreds of miles away.First, shout out to my salesman, Jeff Mull! Jeff isn’t your typical pushy salesman. He listened to what I wanted, answered all my questions (even the weird ones) and even sent me cool videos of the car I saw. No pressure, just direct support. Points, Jeff!Then there’s Ty, the wizard of numbers! Let’s be real, finances can be scary. But Ty broke it all down and explained everything clearly, he was persistent in finding me the best rate from a reputable lender. Even though we worked together remotely, he made paperwork painless, which is basically magic.Seriously the whole Byers Toyota team was awesome. The guys were friendly, professional, and genuinely cared about getting me the right car at the right price.So, if you are looking for a chill car-buying experience (even if you're hundreds of miles away) then Byers Toyota is your jam. Ask Jeff and Ty – they’re a dream team!
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January 2024 by Jeremy M
I drive an extra 25 minutes past a much closer Toyota service center because of the people here. They are honest and never try to up-sell additional unnecessary services. I will never go anywhere else.
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January 2024 by Shabad Chohan
I recently purchased a used vehicle from Byers Toyota, and I couldn't be more pleased with the experience. The team, especially Shawn Anthony, went above and beyond to make the process smooth and enjoyable. Their flexibility and attention to detail stood out, and I felt well taken care of throughout the entire transaction. I highly recommend Byers Toyota, and a special shout-out to Shawn Anthony for his exceptional service!
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January 2024 by Shabad C.
I recently purchased a used vehicle from Byers Toyota, and I couldn't be more pleased with the experience. The team, especially Shawn Anthony, went above and beyond to make the process smooth and enjoyable. Their flexibility and attention to detail stood out, and I felt well taken care of throughout the entire transaction. I highly recommend Byers Toyota, and a special shout-out to Shawn Anthony for his exceptional service!
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December 2023 by D-Rose N.
Gynnae has an outstanding customer service & overall very helpful. I enjoy coming to this location, because they are very detailed about what needs to be done & overall friendly. Highly recommend
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December 2023 by Samuel Till
Earlier this year I took my 2013 Scion FR-S in for recall work on the engine. While the car was in the shop I had them check the fuel system for an issue that was occurring when filling the tank. I asked them to specifically check the charcoal canister as this can be a main cause of the back up. Once I picked the vehicle up I was told that there was no issue with the system and that it was an issue with the fuel sending unit having false readings ( this never occurred until the service tech messed with the unit). At the time I knew this was wrong and tried to talk to the tech about it and was told I was wrong.This week I took the vehicle in to get the fueling issue fixed at a different shop here in Columbus . After inspecting the system I was told that in fact the charcoal canister was the issue and that it had NEVER been checked before as the factory seals were still intact.The blatant disregard for a customers opinions and request is unnerving. This store and it’s employees knowingly went against what I said and did not complete their due diligence when inspecting my car for issues. I highly recommend that if you plan to have your car worked on to take it to either Tansky Toyota, or another Toyota dealer to complete your work. This location is not detailed oriented and does not take customers seriously. I spent around $150 for them to specifically look at the charcoal canister and fueling system and they only did part of what I asked.
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November 2023 by bruce Beaty
Abrielle "Bri" Waddell, was by far, one of the best sales person I have ever meet with. Me and my roomate have never had a better experience with anyone. Ever. I highly suggest going and asking for "Bri". She is supportive of all of your ideas and will not stop helping untill the job is done. We came in knowing 100 percent that I wouldn't be getting the car that day. After communicating that to her, most Sales employees for some reason take that as a challenge to get me to buy a car that day. Not Bri. Bri was supportive and still helped knowing she wasn't going to get a sale. For that, I will be back. No doubt about it. She was amazing! Go see Bri!
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November 2023 by Jerry T
Update! Well that’s an unexpected response from the owner. So there it is!Buying our car here was great!Servicing it was something less. They tell you that you need maintenance items even though they don’t actually check them. Told me I needed filters replaced that had just been replaced and it was very obvious they didn’t look at them. Not sure if my tires were actually rotated or not. Probably should have marked them.I need a service dept I can trust and this one evidently isn’t it.Service: General repairs & maintenance
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October 2023 by John and Linda Fairlie
We were searching nationwide for a new Camry Hybrid, and the help that we got from Shawna was outstanding! The company honored the advertised price and all were very fast and courteous throughout the process. I couldn't recommend this dealership any higher!! Thank you!
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September 2023 by Sathiya Manivannan
We took our vehicle twice with electrical issues. We described the issues and showed them the problem. Both time they did a small temporary fix and asked us to pay 100 dollars for manual labor of 10-15 mins of checking the switch. We had to take the vehicle back to get the parts replaced by an insurance that we paid for using easy care. Each of the second visits also cost us 100 dollars in manual labor. It almost feels like the first time they just don't fix the problem on purpose. So that they could make us take a second trip and charge that 100 dollars extra. And when I pointed out the issue and even showed them a YouTube video of how to fix it, they claimed it would take another 170 dollars to even check the issue again. I borrowed a screw driver, opened the box holding the back seat and showed them the error before the guy went back to look up the issue.Service: Electrical repair
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September 2023 by Ira Paf
I would give 0 stars if I could. If you can help it, DON’T choose Chelsie Yost as your service advisor. I’ve never been to a Toyota where my service advisor has deceived me or left information out.I had an inspection done by an independent shop with issues that needed fixed. I called and asked for a quote and inspection from Toyota to see if the issues in the initial inspection were 100% necessary. I’ve always had good customer service and FULL transparency from every Toyota dealership I’ve gone to which is why I prefer to go to a dealership and get work done compared to an independent shop.When I called, the front desk sent me to Chelsie. Initially she told me the quotes the independent shop had given me were outrageous and that she would try and get me a lower price for everything or price match at the least. I sent her their inspection notes which had price in it. I regret being trusting and doing this.I went in on a Thursday morning and dropped off my car for their inspection. I had told her I’d need a loaner when I made my appointment. When I got there, she took me to the Hertz office. I got a car and the gentleman who was giving me a car told me Toyota covers the car charges while my car is being serviced. I left, later that day she got back to me with identical prices, some even being higher. I agreed to one service being done. She said the parts would have to be ordered and they can start the next day (Friday). Friday morning she texted and said the work has started but the kit they ordered for the service was missing a part so they would have to keep it over the weekend and it would be done on Monday. Monday comes rolling around and I don’t hear anything from her. Tuesday morning (today) I texted and asked when it would be done. She said it should be done today.I went in just now to pick it up and saw she had charged me $210 for the car. When I saw that, I got upset. She had given me a $100 “discount” for the rental and thought it would be ok. Not ONCE did she say that I would be charged for it and neither did Hertz. At this point, it’s not even the cost that’s upsetting me but it’s the principle behind it.Firstly, I don’t understand why I wasn’t informed that the cost of the rental would be on me. No dealership I’ve been to has put cost on me. Secondly, I don’t understand why I have to pay for it ESPECIALLY when it’s not my fault they didn’t order the full kit and it had to be pushed into another week.Needless to say, I won’t be back here again. And if you do go, I suggest asking for a different service advisor.
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September 2023 by Dana Edwards
Tom Mitchell is one of the best mechanics I’ve ever been around very meticulous, and cares about what he does he is why I will continue to have and recommend vehicle being serviced there he always has a smile and makes you feel welcomeServices: Tire rotations
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September 2023 by Dustin White
They do quality work here but are not upfront about cost. I called and asked for a quote on replacing my 12v battery and was told it would cost $160 and take about an hour. After waiting for 3+ hours I was presented with an invoice for $320 without explanation.Service: Battery
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September 2023 by Jen D
We love our service advisor, Tara Farmer. She’s professional and friendly and we really feel like she cares about our cars and our experiences with them. We’re loyal fans! Service not listed - troubleshooting a potential brake issue checking to see if the 2 current recalls were applicable.Services: Vehicle safety inspection
